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January 2024 by Michael Castaneda
My salesman was great in helping me choose the car i wanted and is probably the only reason I purchased a vehicle but the finance manager was very difficult to work with and made the buying experience stressful and tried to get me to purchase a car I didn't want. I asked to talk to my spouse privately to make a decision and my salesman had to step in to get the finance manager to leave the room
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January 2024 by Daniel Phillips
They sold us a car with one key and said to come back later to get the other one and promised they would give it to us. We go when they told us and they never had the key but we already signed. Don’t go here. They are so dishonest and liars. We have called them multiple times and they always make excuses why they can’t help us. But they would love to sell us a new car! They have also called me Multiple times trying to get us to buy a new car but they still can’t make us whole from our last purchase. Do not buy from here! I tell everyone I know not to go here.Edit to reply to their replyI did buy the car three years ago. However I went up there just a few weeks after the purchase. We got nothing but hostility from the staff. A whole lot of “well you already signed so it’s not our problem. You wanna buy another new car?” I have not been up there recently. So….they are continuing to be LIARS! It is remarkable about how dishonest they are. They will create a problem with your car lie about fixing it and let you sign then not help you and spin so fiction about how this happened. To be clear. We went up there three years ago and as we were instructed to do so by our sales man and they didn’t have the copy and there was no offer to make it right or “make sure our customers are happy” They want “grace”?! What grace did you give us?!!!
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January 2024 by Marcus Gonzales
Jesse was very kind and welcoming. He made the process smooth and easy for me to leave the dealership in a brand new car! Would recommend him to everyone looking for help purchasing a vehicle !
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November 2023 by Kara DeShazo
Kia of Abilene is Amazing! Exceptional service! Rebecca helped me find my perfect vehicle all within my budget !! She is extremely helpful and trustworthy!
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November 2023 by Paul H.
I'm on my third Kia, because of this dealership and their dishonest practice of not honoring warranties, I won't be purchasing another Kia. My 2019 Sorento has a "thunking" noise coming from the driver side front. I've heard it, my wife hears it, but mysteriously the mechanic can't hear it. What's even better, Kia of Abilene will have you drop the vehicle off, so you're not available to show them the problem. Now the Apple Connect isn't working, I've looked it up, it's a known issue; the USB plug comes lose. Kia of Abilene says that not covered under the 60k bumper to bumper warranty, it's only covered for three years or 36k miles. They'll look at it for $170. If you're wanting a Kia, I'd drive to the metro plex and go to reputable dealer.
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October 2023 by Kayla Gonzalez
We've bought our last 6 Kias here and the service has always been top notch. They're very easy to work with. We saw it, we wanted it, we got it!
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October 2023 by Brandon Garcia
I do not appreciate being lied to about my vehicle and that is only what I can assume happened from this dealership.I took my Kia in to have the recalls remedied and for them to check on a noise that my car had begun making over a few weeks. I spoke to the service provider, Justin, about the recalls and the concern I had with the noise and some slight pulling to the right while driving. Justin proceeded to tell me that one of the recalls that my car had, he had never even heard of (first red flag).I live an hour away from this dealership and planned to leave my car there on a Friday afternoon, expecting to be contacted Monday. I was told by Justin that we would be contacted Monday, and that it would be Monday, worst case scenario.Monday comes around and I hear nothing. I finally hear from Justin on Tuesday. He tells me the recalls were taken care of, but that they cannot replicate the noise that I had mentioned my car was making. And he didn’t even mention anything about my car pulling to the right. I questioned him, because this noise was not easy to miss once you started driving the car, as I told him when I brought the car in. He said that his tech drove it, but that he himself would drive it and see if he could hear anything.I had unfortunately come down with a sickness/fever, so my parents graciously went to pick up the car for me. My dad asked Justin if he drove the car and Justin said he did, but he didn’t hear any noise like we described. My dad then asked if he drove it up to speed (like we stated- noise happens above 25 mph), and Justin said he did drive it “around here”. My dad stated as soon as he got in a drove off, the noise resumed.If Justin (or even the tech) had driven the car at a reasonable speed like we suggested, he would have heard the concerning noise AND felt the slight pull to the right. I have probable cause to believe they did NOT drive this car around like they stated. My dad should not have had to ASK Justin about the noise and if he drove it- Justin should have known to address that concern if that is one reason we brought the car in.I do not know whether they wanted to disregard this vehicle because it’s 10+ years old and 160k+ miles, but I figured I could trust a Kia dealer, having driven a Kia for this long. I was wrong. If you are concerned about your car for any reason (besides a recall), take it somewhere the service providers are equally concerned and caring for your vehicle as you are.
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October 2023 by 빜븓런숴일
They should change the name of this store to Kayla of Abilene. Kayla from this store knew what we wanted and delivered excellent results. We were there just a few hours, no hassle. Everything went smoothly and we had no pressure to buy anything. The car had to be brought over from another store so it didn’t come until the next day. They let us borrow a car while we waited. Kayla came in on her day off to make sure she finalizes everything for us. We are amazed by the service we received here and they will be our first stop next time we buy again. 10/10 Recommend.
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September 2023 by Sam McDonald
Idk where some of these negative Nancy’s went that they are leaving negative and hard to believe reviews but it certainly isnt Kia of Abilene !! I’ve never been to a more professional or friendly dealership! I wasn’t sure what I wanted but I fell in Love with the sportage and decided to TREAT ?? MY??SELF??. The numbers they were asking were fair and I decided to straight up full send it! Everyone there made it a fun experience from start to finish! Their service department is awesome as well! Any of the sales team will take great care of you hands down!
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September 2023 by Landon Nuttall
Kia of Abilene and Cassidy have been such a great help in the car buying process! I told her exactly what I wanted, exactly what I wanted my payments to be and she provided everything a much much more! Definitely a 5 star service for her and the dealership! I appreciate all of her patients! Absolutely recommend.
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September 2023 by Nia Brown
I’ve purchased a few cars over the years - Weston Simmons is by far the best car salesman. He diligently responded to all of my questions and concerns and made me feel at ease about the process. He was extremely knowledgeable in providing comparative data between make and model options, that we would have never known, which allowed us to make the final decision. I also feel that I got an exceptional value I highly recommend going to Weston Simmons at Kia of Abilene!
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September 2023 by rebecca linn
Absolutely love my 2024 Kia Sportage!!! Rebecca and the rest of the staff are absolutely wonderful to work with! They have all kinds of cars! Not just Kia’s! This is the place to buy a car! And the service department is great too!!!
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September 2023 by Shanna Fuller
Terrance was a very rude salesman. I asked for terms and the amount financed on paper before they had me sign paperwork. He refused to show me and when I said the car will be sold if you'll just send me a a visual of the terms etc., he chose to hang up on me and text me telling me the deal was off the table. So basically asking questions before I dropped 45k is not acceptable with Terrance! And I went to Moritz Kia the next day and got a Sportage, so this is not a bitter customer that didn't get a car. I strongly urge anyone to stay away from Abilene Kia and especially from TERRANCE...
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September 2023 by Rensheil Bickford
They should change the name of this store to Kayla of Abilene. Kayla from this store knew what we wanted and delivered excellent results. We were there just a few hours, no hassle. Everything went smoothly and we had no pressure to buy anything. The car had to be brought over from another store so it didn’t come until the next day. They let us borrow a car while we waited. Kayla came in on her day off to make sure she finalizes everything for us. We are amazed by the service we received here and they will be our first stop next time we buy again. 10/10 Recommend.
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September 2023 by Jeremy Douglas
100% most unprofessional managers I’ve ever worked with they asked us to return our car after three weeks of use and once we got there the saw the sales man we were working with (who use to work there) and instantly started to make a giant scene and started to tell us how he was super sneaky and not to trust him but comes to find out that they don’t like him because passed out the HR number to all salesmen because of how the managers would name call and would be downright disrespect their employees so they made him quit with a voluntarily termination slip and when he decided to say his peace the gm said he catch him on the streets. But that gentleman that was helping us got us a great deal and kept a great attitude even with sleazy management trying so hard to make him look bad.
