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March 2024 by Desiree Bryan
Wonderful service, good timing, cooperative, and excellent products.Thanks.
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November 2023 by Keri
The assistance Jana was absolutely superior!! She was friendly and helpful. I highly recommend this LensCrafter to anyone looking for new glasses.?
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October 2023 by Jessica Von Grim
I went price shopping earlier this week and your associate by the name of Amanda was beyond perfect! She was super helpful and extremely knowledgeable. She was very nice and made my shopping experience less stressful!
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October 2023 by Angelica Trevino
Nice clean store and Amanda is a very helpful associate, she helped my grandmother with her glasses order. Very knowledgeable and good customer service.
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September 2023 by Alice Ballard
An Assistant Manager, Jana, helped me with my glasses and sunshades. I can’t say enough good things. Jana was friendly, professional, knowledgeable, courteous and everything you would want in an associate. She was most helpful in answering questions and explaining things. She did not rush me. Jana also reassured me by explaining the guarantee and 30 day service. Because of Jana I would go back again and recommend Lens Crafters to others.I would definitely give Jana top rating and all the stars available. Lens Crafters need more associates like Jana. She is top notch.
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September 2023 by Booster President
Cynthia did great! My sunglasses were bent way out of shape and she fixed them right up for me in less than 5 minutes.
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August 2023 by charles ferrell
I went to the store in the mall last week to get an eye exam frames and lenses. I picked them up yesterday after wearing them all day I decided that I really wasn’t satisfied. I called a few minutes ago and spoke with a young lady named Jana. Jana was absolutely perfect working with me to get things changed. Since I was complaining I expected Jana to be annoyed. She was a 10+ In customer service. I was so impressed with the outcome of the phone call I was compelled to submit this review. I hope Jana gets recognition for her dedication and excellent professionalism. I would highly recommend Lens Crafters!! OKAY FOLKS NEW UPDATE: I wanted to add to my review because I had to include a comment on Vicky. She has been so sweet and kind throughout the process of getting things just the way that I wanted them. Great people great service!!
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August 2023 by Brandi C01 (BrandiC01)
I purchased a Tiffany & Co frame in February. Before I had them 60 days the black started peeling off. I spoke to the manager by phone and brought them in and showed her. She thought maybe there was something wrong with that particular frame and ordered another one. That frame also started peeling. I asked Saturday if I could get a different frame and pay the difference since I had to order lenses due to scratches. The lady working said she would see and let me know. I guess the answer was no because she apparently put the new lenses in the same frame. We live an hour and a half away. Received a text an hour after we got home that they were ready. I called and asked if it was a new frame or old ones. They said the original ones. I am very disappointed in the low quality of such an expensive frame and no one's willingness to even work with us, especially when Julie told us that we would do something different if the second frame did the same thing. I guess since Julie is no longer there, they would not help us. I now have black frames that peel every time I clean the lenses. Won't buy from Lenscrafters again....8/10/23: I am editing my review to reflect the fact that Jana reached out to me to explain they are going to work with me and are going to exchange my glasses due to the issues with the original frames. I appreciate Jana reaching out and taking care of this the way she has.
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August 2023 by David Hake
Received phenomenal customer service and assistance from Vicky. There was no wait and I wasn't rushed. Vicky went above and beyond to assist me with all my needs. Would most definitely recommend the LensCrafters in Abilene for all eyewear needs.
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August 2023 by Josephine Lozada
Great experience! Jana was friendly and helpful. She provided us with tid bits of information for possible future purchases. It was appreciated!
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August 2023 by Embrace The Snag
The employees were great and did a great job in repairing my glasses!
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June 2023 by Stone Gaud
Loved Julie. Very painless experience to say the least.
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May 2023 by Kelli Bass
Service here is pretty bad. My appointment for an eye exam was at 1 pm. I arrived at 1:06 pm, so a few minutes late. At 1:40 pm, there were still 3 people ahead of me to be seen. I politely asked the front desk how much longer the wait might be and couldn't get a straight answer from her. She wasn't outright rude, but she was very passive aggressive. Eventually, she said total appointment time is an hour including wait time and exam time, IF you're on time. I acknowledged that yes I was a little bit late but I still thought I'd be pulled back sometime around 1 pm. She literally said "oh, no one is ever seen at the time of their appointment." What's the point of the appointment then? I can understand running behind or whatever on a bad day-no problem- but this seemed like this is just the norm and if you don't like it, too bad. No apologies from the front desk lady at all. Had I stayed, pretty sure I wouldn't have been pulled back until sometime after 2 pm. No thanks. I left and definitley won't be back.
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April 2023 by SRH M
My husband got new insurance so I had to look for a new eye doctor for our daughter and I'm glad we came here. Usually I prefer our small town doctor over larger stores but I was actually impressed with the knowledge and help we got. I wish I could remember the doctors name but the tall gentleman was great. Plus we were able to go next door and get frames.
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April 2023 by Bobby Florez
Great customer service experience!! Julie Page was very professional and answered all my questions.
