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August 2023 by Heather Hill
So amazing!! Best car buying experience EVER. TRISTAN HUNTER your an amazing person and salesman. Andrew Elliot thanks for keeping it real and going above and beyond to get me the car and the payment I needed and wanted. Appreciate you both ! Go Toyota of Abilene ??
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May 2023 by Vyv H.
Discovered through a different oil change business entity that the oil filter housing was torqued so hard that it was messed up. It was originally taken off by Toyota for an oil change and check of the oil filter. Human error occurs, things break. I get that. But to not have told me to begin with speaks volumes. So glad the new business caught that and told me about it. Toyota stop upcharging people for your mistakes or breaking things and not telling the owner. Not bringing my vehicle back to you, ever.
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February 2023 by Emma C.
I am a 64 year old Mom with 3 kids. I decided to buy a car for one of my kids going to college and I must say, I had an appalling experience with the sales reps, especially Devon Upshaw.This is one of the worst places to buy a vehicle. They are very dishonest, rude and have no clue on details of the cars they sell. I wish I read the reviews before visiting this place. Horrible reviews all over. Avoid this dealership. I will be taking my business else where..
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February 2023 by Mark Conover
It was good it was different this time I was there just to pick up a part that I ordered the last Few times I was there I bought a new vehicle. But things change when your wife's divorce is you and takes it all. Everything that you all had put together worked hard for. It's gone.
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December 2022 by Tony D.
I have bought my last three Toyotas from Lithia. My next one will not be here. The customer service is terrible, staff are rude and they just want to make money. A few days ago I had a nail in my tire. I went in and they were very cold and unfriendly and said they could not help me. I was ok and went to Discount Tire where the fixed my flat for free. However, while I was waiting, an elderly lady said she had been there since 4 and it was 5:40 at the time. She told the guy she had to be somewhere soon and asked what she should do. The Liyhia employee said, " you can get in the car and go." Very rude tone. I looked at the lady and she looked confused and embarrassed. The guy was so rude and no help at all. Place is terrible in all departments.
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December 2022 by Reece Kingcade
I have updated my review, as I am very pleased with how the dealership rectified the situation. Thank you very much for reaching out and making this right. I very much appreciate it.
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November 2022 by Magnate 2017
This review is not for lithia toyota of abiline itself. If your planning to buy a 2nd hand car in lithia company they have a third party warranty insurance called DEALER MECHANICAL SERVICE. make sure you read the fine print especially if you avail the extended warranty even though you didn't use it its pro rated.!
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November 2022 by Michael Lee
Salesman, Chris was awesome. He'll talk with you like you've been friends for a while. Very knowledgeable and straight to the point.
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September 2022 by Jen
I went just before closing time to simply get an idea of what I wanted. Erik Miranda found exactly what I needed within a few minutes and worked late to finalize the deal! I'm thrilled with the car and the price! The whole experience was pleasantly simple.
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August 2022 by Alex G.
Came here shopping for a newer Rav4 and met Danny Barefield. Honestly, one of the reasons I came back to look at 2 different Rav4s was because of him. Within a week span, I came in 4 times. I just couldn't figure out if I wanted the 2018 previous body style Limited in Red or the New body style LE. It didn't matter, every time I came in unannounced he had the keys in hand and would go "let's go for a drive". He never pressured me and just let me figure it out while answering my questions. I think anyone else might have gotten annoyed but it's a big purchase and I wasn't in a rush. I can't say enough great things about Danny. I also just moved to Abilene and absolutely know no one. I purchased my car and it had to stay and get cleaned. I had no way to get back to the Dealership to pick up the car. That didn't matter. He came to my house to deliver the car. Excellent customer service. Great dealership and great salesperson! I highly recommend him.
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July 2022 by David Baugus
Always ask for Sara! She is truly wonderful and Professional. Today in fact, my wife bought a new car from her. Great group of people!
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July 2022 by M H.
I went to Steve at Lithia Toyota of Abilene and was treated very well. Steve did all the work and I didn't have to do a thing. He answered all of my questions and offered me a great deal for my pickup! I could not ask for a more honest salesperson. All it takes is honesty and respect. I will come back when I purchase my next vehicle. Excellent!
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June 2022 by Dennis Graham
WOW. I was extremely surprised by what I saw there. I should have taken pictures, but didn't think about it. I was on a business trip to thier location today. as I work for Lithia Motors of San Angelo. and I have to say. I was very impressed with thier building and property. the sales people were friendly and even recommend a nice place for lunch. which myself and my associate went and tried out. If I was just a normal customer. I would definitely feel very comfortable shopping for a new car or having my vehicle serviced there. I hope I get another chance to visit thier location again. And perhaps take some pictures of the place. I would highly recommend you give them a visit if you're in need of a new / used vehicle. or need to have one serviced.
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May 2022 by Yugo
Went there to get our 1794, and it was a blessing and they have the best price in Texas.
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May 2022 by rolanda pollard
They were very helpful and they delivered my vehicle in a timely manner. I had an issue getting an extra key fob and Gerad S, who assisted me, took care of everything expeditiously. My experience with their customer service was very good and I would greatly recommend them.
