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November 2023 by Charla Miertschin
Paula did a great job showing us the different mattresses. She was also extremely patient with us as we considered our options, changed our decisions, and made our final selection. I'm sure we'll like our mattress once it's delivered.
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October 2023 by Kate Nagibina
Very nice place to shop and to stop by for a chat, especially if you're military. One of the workers there is a vet, and the prices there are reasonable too. Needed to buy one mattress ASAP and their prices were the cheapest retail prices in the area I could find, while the quality of the product and knowledge of the workers was great. I'd recommend them. Hence, 5 stars.
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October 2023 by Lisa Andrews
We had an awesome experience with the assistance of TJ in the store, as well as a phone conversation with its Paula the day before, we were able to purchase our mattress and accessories for an amazing price. This is our 2nd purchase from this store, both were great!! Thanks TJ and Paula!
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October 2023 by Aiden Johnson
Paula was a great help and very kind. She helped my wife and I through the process of getting us the mattress we wanted. She was involved but not pushy in any way, which I really appreciated. Buying a mattress can be tough when you haven’t had the chance to try anything out, but Mattress Firm and Paula gave us the opportunity and time to do so. Thank you so much Paula, now we can sleep comfortably for the next several years of our lives. Would recommend 10/10!
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October 2023 by Donna Hames
A very pleasant experience. We had a lovely kind and helpful associate work with us. Very knowledgeable and guided us quickly to the right for us mattress. While giving us her full attention, she was gracious and welcoming to the customers who came in while we were there. Highly recommend.
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October 2023 by Newton Bhatta
I moved to Abilene 4 days ago and was having hard time to get right kind of mattress and get it delivered at my home.Firstly Jacob helped me get the best deal and on my second day here, I was lucky to find Paula who helped to the extent no sales person would have. She made arrangement for the mattress to be delivered on the same day. If it was not for Paula, I would have to wait 2 more days to get it.
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October 2023 by Juliana Caro Córdoba
Paula was the best salesperson, she explain the difference between every mattress and took really good care of me and my friend. I definitely recommend her and the store. It was a great experience
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October 2023 by Brooke Scarborough
Paula greeted us with a warm smile and was extremely helpful! Superb customer service! By far one the greatest experiences in ANY retail shopping I’ve EVER experienced! Thank you Paula! You’re an amazing person!
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October 2023 by Tanner Lopez
The lady who helped us was absolutely amazing. I can’t recall her name but s she was SO HELPFUL and understanding about our son being crazy haha. We will 100% be buying our beds from here from now on.
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September 2023 by Katelin Peacock
Had an absolutely fantastic experience at Mattress Firm. Jacob was incredibly helpful & pleasant, will definitely go back for any purchasing needs in the future!
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September 2023 by Stephen R
Jacob was extremely friendly, helpful, and knowledgeable on the mattresss and base we bought. No pressure sales at all.The only concern is one mattress was out of stock.
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August 2023 by Wrrodger
I spent several weeks surfing the internet to find the best deal on a mattress. Looked no further when I came upon our local Mattress Firm. Marivel and Jacob were extremely helpful and took their time answering all my questions. Great customer service!
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July 2023 by Arthur G
I had an excellent experience at the store. The service provided was exceptional, and the staff members were incredibly knowledgeable and friendly. I left the store feeling satisfied with my purchase and walked out with my new mattress. Overall, it was a great experience.
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July 2023 by Christine Green
Marivel was very nice and knowledgeable about all mattresses. Excellent customer service. Will highly recommend to anyone!
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June 2023 by Philip Nunn
The service provided, so far, has been above and beyond what I was expecting. The salesperson, Jacob, took the time to show us the various types of mattresses and how they’re made. Laying down on the mattresses gave us an opportunity to get an idea as to how they would feel. We walked out spending more than we were wanting to, but so far are very satisfied with the purchase. That was mainly due to what we had in mind just didn’t feel as good as we thought it would.Update: The bed was delivered and installed on the appointed day. The mattress and adjustable frame is better than what I remembered during the demonstration. It has definitely helped with joint pain.
