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November 2025 by Jamey Bitz
Thought maybe it was just me, not after reading the reviews. Penny is very rude! I can't believe she's in customer service. I understand folks have bad days but read the reviews! Would not recommend this state farm shop to anyone! Will share my experience with my agent. His location has great customer service and would never send someone into that hostile environment!
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September 2025 by jaz coleman
Needed a repair. Called like a normal person. I was immediately placed on hold for like 10 minutes and hung up on. When I called back, I was again immediately placed on hold for about fifteen minutes. The woman who answered the phone acted like I was inconveniencing her by needing to use this business. I took my business elsewhere. Can't trust a business when they're gonna gaslight you over the phone and treat you poorly before you even stepped foot in their establishment. I won't bother you with my business again.
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August 2025 by Jose Zarate
Very satisfied with the end results
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July 2025 by Omar Salinas
My car fender and driver door got some clear coat peeling from a job they did in Feb. 2023. I took my car in and in 2 days they took care of the issues at no charge to me. Quick turnaround
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June 2025 by A B
My car was in an accident. I could choose whomever I wanted and not worry about money. It boiled down to reviews and who was the kindest and most patient. Caliber Collision won out. There were two completely different attitudes over the phone. I will choose the place who shows kindness, patience, and grace all day. Thanks to caliber for being so kind and patient with me and understanding the predicament I was in.
There is not an order number. I was trying to decide who to choose to repair my vehicle. The person that answered showed little to no patience and sounded very annoyed at my questions. If you want me to call and speak with the owner/manager, please provide a name and direct number and I'll happily call and talk to them. You guys may do great work but I'll never find out because if the person that answers the phone represents how I'll be treated then I'll pass.
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June 2025 by Izabelle Diaz
Did a fantastic job of fixing the damage! It looks like nothing ever happened. Everyone was also very friendly and great at keeping me updated on the progress and getting the car done on time. They also cleaned my car which is wonderful, inside and outside! The receptionist was amazing and kept me sane while helping me deal with mistakes from my insurance and had a very positive and understanding attitude. Absolutely recommend 10/10!
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February 2025 by Janmichael FullerGarcia
Shop only looks for big $ insurance deals. Won't even offer a quick consultation if you pay out of pocket . When it was a Pace Lane shop was a 100 times better.
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October 2024 by Bill Howard
Nothing bad to say here! Communication was top notch. Staff was awesome. They were on the "preferred list" with my insurance company and I'm so glad they were.
I will highly recommend Gerber Collison. They are now my goto guys!
Thanks to all involved with my situation.
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September 2024 by Black Sails Fishing Company
This place gets no stars. The people are rude as hell. Actively talk crap right in front of you when they don’t get what they want in surveys. Poor customer service. No respect at all.
Things happen to your vehicle after a wreck and now it’s a manufacture problem.
Response. Yeah it deals with a black 21 Tahoe Z71 that my wife and I own. It’s still sitting in your parking lot. It’s okay to play your review games of how much customer service means to you. When in reality your customer service Skills suck. The issues of being placed on hold numerous of times for work that isn’t still completed. Calling and not even having decency to say hey we are sorry for this when would you be able to bring your car back for us to make it right vs. calling and just saying when will you bring your car back. No introduction on the phone for you calling. Talking crap right in front of my wife.
Here’s a big problem you tried to snow ball a sensor issue for a driver assist that came on after being hit by a vehicle saying it’s a manufacture issue when in reality it is only a manufacture issue when their is recalls not when it was involved in a wreck. You got paid to do a job. So just do the job and do it right. Or find a new career not dealing with customers broke items claiming you can fix it.
There’s the response now get to work for what you got paid by an insurance company to do to begin with.
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September 2024 by Gaye Scribner
Took my car in for repairs and at the initial inspection the inspector asked what I needed most from them. I responded that I needed them to keep me informed. They texted me at least once a day to let me know how things were progressing and the sweet lady at the front desk called to explain a one day delay in progress due to a part taking its time coming in. They helped with the rental car and explained everything I asked about. At pickup, my car looked new and was so clean! Thank you Gerber Collision and Glass!
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August 2024 by IGY6RACING89
This place gets no stars. The people are rude as hell. Actively talk crap right in front of you when they don’t get what they want in surveys. Poor customer service. No respect at all.
Things happen to your vehicle after a wreck and now it’s a manufacture problem.
Response. Yeah it deals with a black 21 Tahoe Z71 that my wife and I own. It’s still sitting in your parking lot. It’s okay to play your review games of how much customer service means to you. When in reality your customer service Skills suck. The issues of being placed on hold numerous of times for work that isn’t still completed. Calling and not even having decency to say hey we are sorry for this when would you be able to bring your car back for us to make it right vs. calling and just saying when will you bring your car back. No introduction on the phone for you calling. Talking crap right in front of my wife.
Here’s a big problem you tried to snow ball a sensor issue for a driver assist that came on after being hit by a vehicle saying it’s a manufacture issue when in reality it is only a manufacture issue when their is recalls not when it was involved in a wreck. You got paid to do a job. So just do the job and do it right. Or find a new career not dealing with customers broke items claiming you can fix it.
There’s the response now get to work for what you got paid by an insurance company to do to begin with.
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July 2024 by Ethan Music
Had a whole windshield incident and USAA recommended them to me unfortunately they are not going to be the ones fixing my car but have been super helpful with my whole situation. Especially their employee Penny she was super sweet and helpful. Y’all have a blessed holiday.
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July 2024 by Randee T
So I know it shows four stars but please look at when the reviews were made. It looks like at one time this was a good shop. The receptionist customer service at the Clack location is about the worst I have ever experienced anywhere. We had an appointment that they rescheduled by text (read this in a few other reviews). I get things come up but why wouldn’t someone call and make sure the new time works for the customer. We didn’t see the text and showed up at the original time. I was there with my daughter who had taken off work for the appointment and the front desk ladies were RUDE. She was going to struggle to make the new time so I offered to come in for her. The front desk lady was short and rude with me for that. I did come in to the new appointment for my daughter. The original front desk lady was first to talk to me and was exasperated as if I was interrupting her morning. I almost walked away from this place then. The other lady then chimed in to help. A man came out and was really nice and we chose to stay. We had to make a call to ask a question and the front desk lady was incredibly short and kept cutting me off when I asked questions. Then scolded me for not letting her finish. When it came to drop off the car for work we were again greeted with rude behavior. We ended up taking our business elsewhere. Gerber, read your reviews. It appears you lose business often because of who works at the front desk. See photos for just a few examples.
Update. In the response to my review, it states that the manager reached out to my daughter. He has NOT.
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June 2024 by Kyree Jeffreys
When I first dropped my car off for repairs initially I had to fill out a paper asking me what was most important to me during the repair; quality, time, etc. I selected Quality. Not sure if that played a role in the repair time, but I got my vehicle back after two months which I’m not mad at, just something to keep in mind when you yourself fill out the paper. During the repair I was sent an update twice a week on the status of the car, so their communication is well. I was mainly in contact with Penny at the front desk when I had questions about my vehicle, she was helpful throughout the entire process, sweet lady. The repair techs did a good job also. However, when I got my car back, I noticed my right turn signal was no longer functioning . But when I made the issue known to them they fixed it within an hour so I thought that was pretty neat. Only thing that I wasn’t necessarily fond of during this process were the dates being given to me for pick up. I’m not too sure who sends updates to the customer, but I think I was given about 5 different dates my car would be ready for pickup before it was actually ready. It just led to confusion with me getting rental cars and getting rides to work from people, not knowing how long I would actually be needing to do it. I would much rather just be told a time that seems far out and if it happens to be complete before the date then great. Overall, I had a well experience & would recommend this place.
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June 2024 by Mrs J
They cancelled my appointment last minute for an estimate via text!!! When I called they said they don't use just the online calendar and so it isn't always correct. Then why use it?!? I said can I get an estimate appointment today anyways. I didnt cancel it. The receptionist said who is your insurence with? I told her and she said she doesnt have the file. I asked if i can get it done without it? She said it will be a two week wait for that! What??? I asked to speak to someone about why there are appoi tme t available if they dont use them. She place me on hold and then someone else come on. That new person ask my insurence info. I told her i didnt want it to go through them and it was optional to provide online. I wanted an appointment. Then I asked why their hold music says to book online if the calendar doesn't work. She cut me off mid sentence and wanted to know my insurance I said I might not want it to go with my insurance and i just wanted to see the cost of repair. This is not how to assist someone who is a customer. They clearly only want to work with insurance companies and not individuals. I wouldn't recommend using them at the clack location. I can't speak about their other offices.
