-
March 2024 by Garry H.
Eleven years since my review. Well, this Home Depot is still one of the smaller stores, with the corresponding smaller selection. Definitely smaller than Lowe's, but I still like the store. They stay pretty well stocked and the store is clean. I usually have no problem getting some help, and the employees are always nice. I was once told that Home Depot is for contractors, and Lowe's is for us weekend warriors. That might be true, but I like Home Depot just as much. Our Lowe's gets SO crowded, it's a pain to get checked out. Prices are usually comparable, so take your pick! See you next time!
-
July 2023 by Kevin F.
SO ITS BEEN ALMOST A YEAR SINCE USING HD BUT NOTHING HAS CHANGED I put in an online order on 05 July 23 (approx $5,500K) and got an email said 59 of 61 items were ready. Its after 6 pm and called to ensure I could pick it up that evening so the guys could continue working the following day. I called and was put on hold for more than 18 min then when someone went to pickup they hung up. I immediately called back bc its more than 15 miles to drive back into town to pickup this stuff with a trailer. They finally answered and immediately said "please hold" "I said NO bc its been another 15 minutes. Esmerelda said "well you have 3 customers ahead of you" I said "no-I doubt they been standing there for the 30 minutes while I was on terminal hold." She had a shitty, snotty tone with me. I said Ill drive in and the 3 of us can have a discussion" she says "well you just do that" in an arrogant tone then hung up. Now I'm pissed and drove into this hell hole they call HD. I arrive and immediately ask for the manager on duty. Myke finally comes out and now I see the problem with the employees. His attitude isn't much better. I asked him if more than 30 minuets on hold is acceptable? Depends he says. I asked him we need to have a discussion on your employee. He's like "wont do any good to you to say or do anything" and just wanted to get me and my order outa there. Hence the problem-the employees are never held accountable. There was 3 HD employees sitting on stools next to one guy running the cash register. Management failure! Again management is still the problem there! This store has gone thru 4 managers in the short time I've lived near here. I own houses in many different states, used many different HD's and this by far is the worst HD in the nation! I quit using HD for about a year bc of the fiasco when I was remodeling my kitchen, nothing has changed! Shitty customer service Don't answer the phone Management is weak and useless in resolving issues Its been going on more than 3 yrs I lived in the area
-
June 2023 by Spence A.
One register open in the lumber area. One! Being that I parked by the garden center entrance (which was closed) only have to walk to the other side of the store to check out one item. There were four clerks at the customer pick up area at the other end of the store two of which were just standing there talking. You would think one of them could have walked the six feet to the closed register counter and opened up the register? Just one more reason I don't like to come here. It's Lowes from now on.
-
June 2023 by Mia T.
This Home Depot continues to go down hill.. We waited 45 minutes to try and get help with an unusual lightbulb we were trying to replace..... lots of employees wandering around or visiting with each other but no one could assist us. After 45 minutes of waiting for the intercom pages to be answered, I went to customer service and requested to speak to a manager. Customer service called him but he would not come speak to me, I waited another 15 minutes for him.... Never showed. I asked for his name but customer service said she didn't know who was on duty (even though she had just spoken to him on the phone).... I asked another employee on my way out who the manager on duty was and he said Mikey.... Guess I'll be shopping at Lowe's in Abilene, Texas from now on....
-
February 2023 by Lauren M.
I don't know the guys name but whoever worked today (18 Feb 23) around 3 pm in the paint department at the southwest drive store, was so damn nice. I was so interested in the paint making process, he let me come in and create my friends paint that she needed. He taught me how and let me do it myself and i was so fucking excited. He was the sweetest and funniest guy. He made me die laughing. If anyone knows who he is, let me know so i can take him out on a date. He has 5 days left there and he deserves the best!
-
February 2023 by Joyce D.
if I could, I would give it zero stars for customer service. The lady at the pros checkout counter was extremely rude and almost snotty to me. Her cockiness and better than everybody attitude at the pros desk extremely offensive. As far as the store goes, it has less his selection than Lowes. I've been an advocate of home Depot for years and supported them all the time but when somebody like this goes to check you out, makes you never want to come back.
-
January 2023 by Evan E.
This Home Depot currently has 2.5 stars. With the experience I had however, I have to give it five stars. I came to Home Depot to fix an emergency. I was able to hunt someone down and they could not have been more patient or helpful. They were able to customize what I needed to my exact specifications. Maybe fifteen minutes later, I was out of the store and on my way to handle said emergency. Now, I nearly made the mistake of going to Wal-Mart and I am so glad I did not. The result would not have come out the way I needed it and I don't even want to know what my day would have been like then. You saved me, Home Depot Abilene! Thank you very much!
-
May 2022 by Sam L.
This Location is always stocked, but very understaffed for months now, pro desk is always empty && when there is workers, they seem to be on their phones talking with out a care in the world with long lines.
-
December 2020 by Mark M.
Do not order curbside pickup here. I needed two items today. One item was ready for pickup. The other was not despite being available in the store. In the store, I was told I could buy the other item but they couldn't cancel it there because the original order had already started shipping. After getting home, I called Home Depot to cancel. For some reason, they were shipping that item to me and would not cancel the order.
-
March 2020 by Tori H.
The "manager" at this store sucks and needs to be fired. My husband was picking up some lumber and the guy, who had never ran a fork lift before, dropped the lumber. Instead of helping him, the manager went inside where the AC was. The two guys and my husband loaded the wood on the trailer. A whole group of men stood there and watched. Shout out to the 2 that helped and actually cared about the customer.
-
September 2019 by Angelz W.
Would be nice if we could get checked out in less than 15 minutes...hardly anyone in the store...only one register at the opposite end of the store from where we parked is open...self checkout is blocked off....complete waste of time...
-
March 2018 by Michael F.
Called in while at my house. I was on hold with the message saying all associates are busy, for 20 min. Had time to drive to the store while on the phone and got there before the store answered. Once there asked to speak to a a manager, you could tell they were asking what the manager was needed for and basically it was an inconvenience to the store. I will not shop at Home Depot again. You have lost a customer due to poor customer service.
-
March 2018 by Glenn Mitchell
Rather go to the depo than the other big one. Abilene home depot has been pretty solid. Good pro desk.
-
June 2017 by Cara F.
We were in this location looking for a particular product--a young man asked if he could help us find something. We told him what it was, but he was unfamiliar with it. He called on his radio and 2 additional employees showed up to help. Not only did we find our product, but we were given some "helpful hints" as to its use. I highly recommend this Home Depot for anyone in the Abilene area.
-
July 2015 by K M.
It is Home Depot Sometimes you can find really knowledgeable people who can really help you, sometimes you find nice people who are willing to help but are not too knowledgeable, and sometimes you find people who are just holding a job. Good prices and wide selection.
