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January 2024 by Sharon Carver
Great experience with our Subaru. They were able to quickly diagnose the problem and make the repairs the next day. Also fixed a few other issues. Fast and friendly service.
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January 2024 by Jim Clay Helms
Very satisfied with the service on my vehicle at Proctor. Very prompt service and reasonable price. Thank you Proctor. Would use them again and recommend to anyone!
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January 2024 by Jared Baze
Short notice repair to get me and my family on the road. They got me in and repaired my vehicle within a few hours. Super friendly and knowledgeable. Highly recommend.
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December 2023 by K D
Have had several vehicles repaired at Procter while I was in the car business. My first vehicle repair with Procter was on a BMW with a check engine light that I drove myself to another shop; after weeks, I had to tow the car to Procter because the shop messed up the computer and it wouldn’t run…their recommendation was to haul it to BMW Dallas, on my dime of course! I called Procter and they said they could take a look; they ended up saving us the tow bill ($1200 at the time to haul it) and the car was running and driving, check engine light fixed, two days after I had it towed over. The craziest part of it was Procter’s bill was less than the initial shop had quoted to repair before they messed it up. Always top notch service, accurate diagnostics, and good experiences. My only regret was that I didn’t take it to Procter first.Recently, after being out of the car business for two years, I met the owner and did some work for the business. My opinion of this shop is even better now, these guys are great to deal with on both sides of business. Thankful we have a great local mechanic shop that’s this easy to deal with and can handle high end vehicles. With their service, equipment, and expertise you simply can’t beat em. Highly recommended!
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November 2023 by Dustin Hampton
We had a situation where we got bad gas from a gas station, and needed the engine to be replaced. Everyone I spoke with at Proctor was amazing throughout this process. I believe the first person I spoke with was named Tom. He was very friendly and informative.Jay kept me updated throughout this process. His customer service was simply outstanding!We got our Lincoln back and everything is working PERFECTLY so far!Thank you to everyone at Proctor Automotive for helping us!If you are looking for a trustworthy group of people, Proctor is your answer!
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November 2023 by Grace
I highly recommend this place especially if you own a foreign car.Never once have I had a bad experience . The staff(Billy, Jay and Jimmie) greet me and others by name.Trust and honesty are crucial to me and these folks deliver.Jimmie and his staff are the best!Services: General repairs & maintenance
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November 2023 by Lanett Ponder
Customer service and quality of work was beyond exceptional! I was very pleased with how the work was handled on my vehicle. They were very informative and helpful throughout the entire process. I will definitely use them again in the future.
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October 2023 by Sue Shudde
I was frustrated and repeatedly disappointed by a local dealership. I went to Proctor - honestly just wanting to be heard and understood. It was amazing to be treated like a person and not like an inconvenience as I had been at the dealership.Not only did I feel seen, but I was thankful they had the ability to repair the car. Their track record gave me confidence that the car was in capable hands.Service: Electrical repair
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October 2023 by Mitch Bradford
These guys are the real deal! My wifes' engine in her jeep spun a bearing and threw a rod. I had it towed over to Proctor after being referred to them by several people. Though I am getting the funds together to have an engine put in my wifes jeep, Jimmy was very helpful in making sure that I had the info that I needed and assured me that when I was ready to move forward, that he and the guys at Proctor would get me taken care of. Thanks again! This is the reason that Proctor Automotive gets so many referrals! Such a great crew!
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October 2023 by Alan Stephens
I really like using Procter automotive. They have helped me keep my vehicles running for many years. They are honest knowledgeable and dependable. I totally trust them.Service: Auto engine diagnostic
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October 2023 by Scott B.
Really happy with them. Everyone I talked to said that was the place to take a SmartCar for repair. They got it taken care of and oil changed. We also asked them to diagnosis the AC, but the processor was out. Didn't opt to repair that due to cost. They took care of the other issues with no problem.One thing that I really liked, the gentleman kept me informed as to what was going on the whole time. Called and asked what we wanted to do and the cost for the options. About as close to me having to do the work as possible.
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September 2023 by Chris Hartness
These guys are the best in Abilene! Their honesty and integrity is evident in their work. If it's not fixed right the first time, they'll get it fixed and take care of you. Really professional people!Service: Brakes
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September 2023 by Chris H
The employees at Proctor Automotive are, in my opinion, some of the best in Abilene. After a mistake was made on my car brakes, they paid for my car to be towed back to their shop at closing time. The next morning, I received a call from them offering to come pick me up and take me to their shop to pick up my car. They were very apologetic for the error and even washed and detailed my car! I understand that mistakes happen, we're human. But they fixed their mistake and made it right. They deserve an A+ in my opinion.
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September 2023 by Scott Foster
Had to have my car towed to Procter after it stalled out in the middle of morning rush hour. Jimmy stated it could be 3-days before they could even look at it. But I got a call the following day to say they were able to look at it the afternoon before. By lunch that same day, my car was back in my possession. Wasn’t near as expensive as I thought it might be. I definitely recommend Procter.
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August 2023 by Amanda Rouse
Procter Automotive was a helping hand when I needed it. I went in to get a vehicle inspection, but found out I had 2 lights out. They helped put the lights in, inspected my truck, and I was on my way. Great service from them time you walk in, to the time you leave.Service: Vehicle Inspection
