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June 2024 by james hanks
Just opened a CD for my business here and Jordanne made the process very quick and easy. She let me know exactly what we needed before I came in and got it done in a timely manner so I could get back to work. I highly recommend coming here
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May 2024 by Tant Chic Boutique
Friendly! Always accommodating and professional. Customer service outstanding! Love my Barrow Street Prosperity Bank!
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May 2024 by Allie Clement
I’ve had my accounts with Prosperity for several years now and have never had any issues. I always come to this branch and they are always happy to help! They are friendly and knowledgeable and make a trip to the bank a great experience. I really appreciate everything they do and their amazing customer service! I highly recommend coming here for all of your banking needs!
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April 2024 by Sarah Taylor
Staff is not friendly at all, ever.. they make you feel like you’re an inconvenience.
Years ago this used to be my favorite bank to come to, NOT anymore.. I dread it every morning when bringing my stores deposits.
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December 2023 by Melinda Constancio
I have been with prosperity Bank for a long time customer and recently me and my youngest son open an account for him all services we’re great I want to say that Ravyn Giles was awesome she has been helping me with my accounts and has great customer service very Professional and overall everyone there is very friendly helpful and professional
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July 2023 by Samantha Richardson
That's Me.
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February 2023 by Jakab Berry
Literally gave yall the note my job gave me in what specific bills we needNeeded 100s in 5sAnd 60$ in quartersWhy when I get all the way back to the store it's 100s in 1s? Cmon man
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March 2022 by Skipper W
Inherited an account here and have had it closed for about a week now. This bank operates like it's the dark ages. Closing early, rude customer service, outdated facilities and services, etc. Went round and round to make my account work before going elsewhere. Much easier to bank anywhere else, I'm not sure why anyone would choose to continue doing business at Prosperity.
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December 2021 by Tiny Red
Worst experience ever , I work for a company that goes through them and they literally claim we miscounted our money almost every time and has given us the wrong change fund multiple times. I wish we could go back to our old bank cause this is ridiculous
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September 2021 by Stephanie Merced
Rude lady helping my daughter and I! She looked miserable won’t be returning to this location again! This location needs to hire better people with better attitudes!
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September 2021 by Permanent Waves
I opened a checking acct at this location a several months ago. Anyway, the acct kind of stayed dormant for a few months until the past few weeks. I went through the drive thru to make a deposit last month (mid August) with the intent of starting to transition into this bank from Teachers. The girl that helped me was very abrupt, unfriendly and basically cut me off mid sentence, giving me the impression she had better things to do. I let that go... I went back today but decided to use the lobby. When I walked in the lady who sits to the right pretty much ignored me. And actually shes the one who opened my acct. I walked up to the teller windows, and again ignored by THREE employees. I stood there and stood there, even turned back and made eye contact with the lady at the desk in the front, she just shuffled some papers ,and went to the copier. No, "we'll be right with you."..nothing, just like I'm a ghost standing there. This ignoring goes on for like 7 maybe 8 minutes, minimum. I'm about ready to walk out at this point. The girl that finally helped me after nearly ten minutes, pretty much acted like I was interrupting something.I have never been treated like this at First Financial, or Teacher's. So this is 3 times I experienced rudeness, including the day I opened the acct.
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March 2021 by Jen
If they are not going to give cashiers checks through the drive thru then they need to wear their masks. The woman who helped me had her mask off her face the whole time. Their was only one worker who was wearing a mask in the whole building. People are still dying and quite a few elderly were in the building. They could also be nicer.
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January 2021 by Marta H.
Had a horrible experience with this bank. We were selling my mom's house and the buyer chose this bank as his lender. He had signed a contract at the end of October and had asked for a delayed closing of Dec. 4th. It got close to that date and the lender hadn't ordered an appraisal yet and said the buyer had not gotten some of his paperwork done. They asked for an extension to the 18th. Then the lender "forgot" to tell the buyer he needed to pay the flood insurance up front. Ended up closing the 23rd at 2:00 the day before Christmas Eve. They didn't send the funding til after 5:00. I had also tried to call them here, then a supervisor in Lubbock. No one returned my calls.
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December 2020 by Dennis Montoya
Lori Grow is amazing!! Couldnt ask for more. So happy to be with Prosperity
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July 2020 by About Time
Awesome bank. Most friendliest people work there at the Barrow branch. Love going in and seeing all the smiling faces. They know me by name and I appreciate all of their hard work and love for their jobs.
