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August 2023 by C L.
This review is for the gas station at Sam's. Traffic flow is horrendous!! It's chaotic! There are directional arrows clearly marked yet constantly ignored and never enforced. When I questioned the attendant he told me they are not allowed to enforce it per their manager. He also mentioned the manager told the attendants to just "let the customers duke it out." Really Sam's? That's your solution to this chaotic mess at your pumps? Do better! Costco has obviously surpassed you in customer service!
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July 2023 by Holley C.
I ran out of fuel in the Sam's parking lot, far from the fuel pumps. I went inside and figured if anyone would know how to help me, it would be the tire guys. The guy at the tire desk was super nice and called someone to help. A guy named Jared (pretty sure he was management based on how nicely he was dressed) came to my aid. He grabbed a Jerry can and siphon and came out to my car and put enough fuel in it to get me to the fuel pump. He was super helpful! He had to tell me that it was him personally helping me, not Sam's, for liability purposes, I'm sure. But I can't rave enough on how awesome he was! He was so helpful, especially in 104° temperatures. The man deserves some kind of accolades and recognition! He wouldn't let me pay him, so I hope Sam's will take notice of this incredible employee!
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February 2023 by Jackie Hart-Brown
They delivered my new coffee maker in the ice! I was so impressed they got out in the mess. My delivery guy was so very sweet!
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July 2022 by Jon S.
It's a Sam's club. You already know what it is and what they offer. They have a very helpful and friendly staff, clean store with a great selection. Really couldn't ask for more in a Sam's club.
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June 2022 by Karlyn K.
Pleasant staff who helped right away. Easy in and out early. Gas prices better than any place else in town.
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May 2022 by Patty W.
We always find so many goodies at Sam's Club. We enjoy finding "new to us" foods that we have been wanting to try here! Also we save money by buying in bulk. The staff in this store is always happily accommodating. And we always buy a pecan pie!! Don't leave Sam's Club without it.!.!
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February 2022 by Albert D.
Ever since they moved several years ago, now, I stopped going due to the difficulty getting in on the road system where they moved. It is daunting finding just the right exit and getting into the parking lot without getting side-swiped by another vehicle. I really enjoyed the old store but ended my membership once they moved. Not sure what the thinking was but the old store was fine. Since I live in Sweetwater the distance has increased too and it just is no longer worth the drive. I might consider joining and shopping again if they would build closer or a Costco would open near my home. The thrill of shopping at Sam's is outweighed by all the inconvenience. Like I said, I never understood the need to move. Just a weird waste of money in my mind.
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November 2021 by Melissa H.
Great prices! Great merchandise! Awesomely stupendous service and staff!!! Always receive respect and assistance whenever I shop here!
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February 2021 by Tony C.
The tire department at this location is an abomination. I had an appointment to install 4 new tires. It has been three hours and I still don't have my tires installed. They are either woefully understaffed or incredibly incompetent. I am unsure of which st this time. I have bought hundreds of tires over my lifetime and have never had such a poor experience. I will pay more to go somewhere else next time. This has cured me.
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November 2020 by Mayra Pedroza
I have been trying to call these last two days and the phone seems is off the hook.
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May 2020 by Jason L.
Sams club wants to infect everybody with the covid 19 you have to go in to get your curbside pick up there no social distances in that
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April 2020 by Sharon King
Sam’s is cleaning self checkouts, carts, and keeping everything sanitized for the member . They take care of members and workers.
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January 2020 by Michael R.
I'm a frequent shopper.We usually fInd everything we need here. Four stars is because I used to love the hotdog combo until they went cheap on the hotdogs by not selling Nathan's original dogs anymore. Definitely not liking the current hotdogs they sell.wishes they would go back.
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November 2019 by Kevin S.
Some good, some bad: I enjoy looking thru the store, they have so much stuff to look at. But they don't answer the phone, their service is awful and many of the employees are not knowledgeable about the products they sell and forget about finding someone to help with questions or help you load a large item. My suggestion to Sams would be to charge a little more if you need to and give better service.
