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September 2025 by Dawn
Worst bed ever. Spent 3300 and can't return it. Never buy anything Sleep Number related.
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July 2025 by Do Better
Very untrustworthy place to do business! The sales staff will not tell you the full scoop and therefore you to spend money not knowing you cant return the overpriced products! Very deceitful business!
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July 2025 by C. W.
Absolutely DO NOT BUY FROM SLEEP NUMBER! This company is king of lies. They speak of 100 day returns policy but what they fail to tell you is that it is just for the mattress not the base! The application and base are the worse part about this bed! Failed to deliver accurate information day of the sale at the store and yet I bought on the premise of this being a great product. Be aware when buying with Sleep Number!
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May 2025 by Rickey Brown
If your in the market for a new bed, call Justin he is very knowledgeable and super friendly. Don't waste your time to go anywhere else. We love our Climate 360 with the new headboard it's awesome! Call Justin today.
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October 2024 by Velma Lozano
Very friendly and informative representative, Christi Jones did an exceptional job! She has sold us our 3 beds, checked up on us and we are very satisfied with product and her service. Thank you, the Lozano’s.
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July 2024 by della branch
I was given important information that help me understand the
mechanics of the sleep-Number bed. They were friendly and
respectful and answered all my questions.
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May 2024 by Larry Chapman
The salesman was very helpful he explained everything from start to finish would recommend them to everyone .
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December 2023 by Cherith Newman
Great customer service! Answered all of our questions. Very helpful.
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December 2023 by MaryDean Phillips
As always Christie and Stephanie were very accommodating and helpful as I decided which Sleep Number blanket would best fit my needs. I settled on the queen size plush blanket and look forward to receiving the blanket. Visiting the Sleep Number store in Abilene is always a pleasure. Thank you.
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December 2023 by holly richardson
We needed new pillows. The ones we have are no longer available, but they were able to get us the ones that were close to what we had. They both have layers, so we were able to adjust the height of the pillow to be the most comfortable for us.
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November 2023 by carol johnson
Worst ever experience with a retail store. Salesperson was clearly under trained and spoke so fast with his greeting we had to ask him to repeat what he said. Told us upfront beds all came with remote and cell phone app ability but failed to mention we would have to purchase the remote...REALLY, on a bed that makes its reputation on being able to adjust it, you have to purchase the item you need to make it work separately...I would have walked out of the store within seconds had I known, instead after spending 1.5 hours in the store it was a surprise charge at the end when the guy was writing up the order (for the 3rd time I might add)....AND, to top it all off, he actually sold us the wrong mattress, which I didn't even realize until I went to change sheets! I'm so disappointed with the entire fiasco I haven't even been back to the store to complain about the wrong mattress...guess I should be grateful I wasn't charged for the more expensive bed. Needless to say, this is one mattress that won't make it through the 100 day trial period!
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October 2023 by Kimberlee Armentrout
Very nice and knowledgeable
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October 2023 by SHARON OWENS
Representatives in the store are very responsive, professional, and nice. However, be careful of all the details! I was told I had 100 nights and could exchange or do whatever I needed to achieve my best sleep. I was convinced, I needed a dual chamber bed, but I don’t. Now I’m told it will cost me an unknown fee to exchange the dual chamber for a single chamber, and that I cannot do it for 30 days. Also, if I exchange, I will not have the 100 nights to try the bed. The sale will be absolutely final! Also, if I return and re-purchase, they can’t tell me if I have the 100 nights to try the new single chamber bed, or how much it will cost me for them to take the replacement bed out. Lots of details, lots of hidden fees, and lots of information that was missing during purchase. Have to keep the duo chamber bed for 30 days. Ouch, back and hips! Very disappointed!!!
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June 2023 by Rex Nutt
Great visits twice! Stephane helped us with lying on beds with different mattresses, answered any question, did not "push" us to buy and did everything right to insure that we were making a good investment. Delivery scheduled for next week and we are looking forward to the great event.
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June 2023 by Vickie Foreman
Very courteous, very thorough in explaining details
