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January 2024 by Meredith Little
Best U-Haul around!
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November 2023 by Metalhead Mike
Went in to inquire about purchasing packing materials when I witnessed some sort of manager dressing down an employee right on the floor in front of other customers and employees. The poor employee looked like she was mortified amd nearly in tears from this.As a former manager myself, such behavior is extremely unprofessional. It's a morale-killer amongst the staff and it puts prospective customers ill at ease.I'm not sure what the other customers did after seeing this because I decided to take my business elsewhere.As for the poor lady who got humiliated, go find a better place for employment. That place isn't worthy of your hard work.
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November 2023 by Shaun
The outbound mileage was logged incorrectly on my rental, resulting in an overcharge by about 70 miles. I have a picture of the odometer from when I left, my gas receipt, gps mapping of my drives, and have filed a complaint through corporate. Ridiculous that this is even necessary. I will not recommend this location due to the inaccurate work of the employees and the need to jump through hoops to get this corrected. Aside from that, the parking lot is riddled with potholes right at the front door. Not a major factor here, but lends to poor overall appearance and upkeep.
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November 2023 by CHASE WOODS
The reason why I'm giving this a one star I got a truck yesterday and this is actually the first time I've ever known about this but I noticed that when I get out to the truck there was some dance scratches and things like that and when I took out my phone to take video and things of the truck the lady told me well you're supposed to I'm going to send you the link and you put it through everything to the link why didn't she tell me that before I walked out what if I had to just take videos of the truck and then when I got back they say what you didn't put it through the app then I would have been responsible for it I think that that was could have been a setup and I would have to pay out of pocket if I hadn't went back in the tow lot this is what's going on with the truck they should tell people when they get the truck I'm going to send you the link to whatever might be going on with the truck so you want be responsible for it and she did not I picked up my truck yesterday at 3:00 Thursday the 28th
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September 2023 by Fives Vogue
Travis was an amazing manager here. I appreciate all the help and everything that he did for my beautiful wife and I. People may forget your name, but they'll never forget what you did for them or how you made them feel. This was one of those times. We were very blessed to have him that day and hope that God blesses him with miracles in the future.
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September 2023 by Aa-ron Smith
This location is the best place to go. Very friendly staff have all the stuff you need. If you need boxes they got small, medium, large you name it they most likely have it. Also if you want to rent a truck they make sure you have everything you need. If there is a truck in front of you truck they are really nice about moving other truck's so you can get to your rental. Would highly recommend 826 S clack street U-Haul.
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August 2023 by Reuben “Handyman” Serda
There call center is a JOKE & i have had at Least 3-4 Bad experiences with them
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July 2023 by Gary W.
This is a locally family operated location and a hub for the surrounding areas. With that being said, I physically came to this location to ensure I had a reservation for a 26' truck with trailer. A representative looked in the system and the dates that I needed the truck were not available so I pushed my date by a day, she reserved my truck and trailer so a couple of days. I call back to follow up and I am told that no truck is available and I will have to pick up the trailer from another location 40 minutes away. I come in the following day to speak to the manager and explain that my reservation was valid and go through the whole story from a week prior. She informs me that U-Haul national representatives sometime inadvertently double book without notify the actual Regional location and then explains that it is summer, people going on vacations, moving, it is the first of the month, etc. Long story short, she found a truck that was coming in on the day I needed, but I had to pick up the truck from Sweetwater (40 miles away) and hitch the trailer at their location in Abilene. Needless to say I had to push my departure date back due to this and other foreseen circumstances which she included extra miles in the contract for the inconvenience. Just remember Abilene is a small hub for the region so ensure you plan accordingly and reserve out way in advance just in case you run into these snafus. Thanks U-haul for the assistance.
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July 2023 by Burritt Hess
Debbie was a lifesaver - she was able to provide a moving van to rent after the reservation I had placed was cancelled due to a mistake I made in scheduling the pick up time. I am extremely grateful!More generally, we've rented 2 vehicles from them for in town moving purposes. Both vehicles were well maintained and in good shape overall with minor wear and tear as would be expected. Contract details were clear, reasonable and clearly explained. The pick up and drop off process was efficient. The U-Haul app allows for self pickup and drop off which would probably make things even quicker. Prices were reasonable ~$50 - $60 for 4 hours of in-town rental and 20 miles (or less) of total travel plus the price of gas to fill up prior to returning the vehicle (as would be expected).
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May 2023 by Tamara J.
Was able to install wiring on my car for trailer that Hyundai couldn't help me with.
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August 2022 by Greg StClair
Horrible customer service at 5his location. Ensure you take a clear picture of the trucks "out" milage. I was stuck with an additional 100 miles. No recorse and no one really seems to care here. Simply rude employees. Unfortunately it's the largest U Haul location in Abilene. I'll be looking elsewhere going forward.Update: you are responsible for U Hauls mistakes if you don't complete the online pictures etc onsite. This even thought by the U-Haul reps at this location admit their site is extremely difficult to use.Nice job U-Haul
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July 2022 by Briannah L.
The man working there was terrible-first I watched him make misogynistic comments to the woman in front of me. Then it was my turn. He continued with the vague comments, such as insinuating we are small and weak and need a man to help us. I had made a reservation for a storage unit about a few days before. I confirmed this reservation on the phone 3 separate times in the preceding days as well. After driving 4 hours, upon arriving, my name was "not on the list." I had a confirmation email and text with the address and unit number. He said "I didn't even know you could reserve online." Props to U-Haul for training. He proceeds to fill out my information-asks me for phone numbers. Enters mine and a backup, then it wouldn't go through-he said I didn't give him 2 phone numbers. I said, "so you need 3 phone numbers?" He said no, just the two. (long story short, we went back and forth until he was man enough to admit he was wrong and accept that it WAS 3 phone numbers). I was lucky enough that there was still one unit available, but it was a size larger and I had to pay more last minute. The "climate control" temp didn't drop below 85-90 degrees, there are NO elevators, and there were stains from god knows what all over the floor of the unit. Please do not waste your money here.
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June 2022 by Brian Wippel
Customer service is on point! Very friendly and helpful. Both trucks and storage units are great as well. Would definitely recommend.
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May 2022 by Ellen Muhle
Above and beyond service to me. I left my phone in the truck, and they just brought it to me without me even notifying them. They said they thought I might be worried about it. I tried to call them, but it was after closing, so wasn't able to do so, then a few minutes later they showed up with it. Bless them!
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April 2022 by Brandon C.
My poor review has nothing to do with Uhaul or the location. We have been in the process of moving and had to deal with the location several times over the last few months and every single experience has been a bad one. The staff is rude and unprofessional. They remind me of people who were bullied as a child and then receive a little bit of power and decide to lash out at the world. The staff is condescending and unhelpful. They will charge you for whatever they like and it doesn't really matter what you say. This last trip I was returning our small truck we rented and, after parking in the assigned spot, begin to approach the guy checking in vehicles. He raised his hand and said stop right there. I'm not ready to deal with you. I turned around and made my way back to my car and he said, after doing absolutely nothing, ok I'll talk to you now. This is but one example. If you can go elsewhere I would recommend it. If you can't, make sure you are prepared to deal with the little man syndrome.
