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January 2024 by Google user
Excellent customer service. Employees were outgoing, friendly, extremely helpful, and went out of their way to help me find the right eyeglasses to fit my needs. Overall an extremely positive experience.
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January 2024 by Jolie B.
Bought my glasses here and they were the sweetest people ever and were super helpful! I felt very comfortable!
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November 2023 by Leslie Converse
Not kid friendly!!!My son is terrified of anything medical and they kept wanting to take his blood pressure and forcing him to do the glaucoma test.(he’s 7)Then they kicked us out when he refused. Because we “were taking too long”.It was not a good experience for anyone.I also would like to add the lady who was pushing these tests on him was not the actual doctor and she also seemed very annoyed at us, rolled her eyes, and told my son if he didn’t do the glaucoma test they would have to numb his eyes and poke them! I could not believe it!
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November 2023 by MrsEvans cooking
Kyna in Abilene, Texas was so wonderful for her personality was greatly appreciated. We had a really good visit with her. She is an asset to the company you are very lucky to have her
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October 2023 by Monty Coleman
The lady assisting me was very nice and professional. She took plenty of time to assure that the lens and frames I choose were to my liking. The glasses arrived in the estimated time and were correct. That Abilene Texas store was very well run and organized.
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September 2023 by Chris Strobel
Shannon showed me the frames I hadn’t been able to find anywhere. Then she convinced me of the quality and value. At the four places that I visited, the end pricing what practically the same. I bought at Visionworks because of Shannon. She made me feel like she really was concerned with my satisfaction!! Excellent sales!!
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September 2023 by Jo Guerra
Friendly and welcoming. You are noticed and you matter. All the staff could answer all my questions and were informative. I knew my time and my money being spent to serve me best was their highest priority. Very understanding to hold my order for my convenience and they didn't make me feel like I wasted their time when I couldn't make my purchase. I was treated with respect and kindness.
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September 2023 by mariana G
Staff was very friendly and knowledgeable. They let me browse at my pace and weren’t pushy about anything. Great experience overall. I’m excited to get my new glasses.
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September 2023 by Kristi Dupree
Great place and great service, but I wasn’t offered anti-glare and when I called back to add, they said I would have to pay full price since insurance had been submitted.
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July 2023 by Selina
My step-daughter broke her glasses while visiting us, so we needed a replacement pair ASAP. We were hoping for same day service, but due to the amazing customer service we received when we stopped in, we decided to order them anyway. The optician who helped us was very friendly, and even offered to find a frame similar to the broken one, so that she could switch the lenses over and my daughter would have something to wear in the meantime. She reviewed all of our lens options and we were never pressured to purchase upgrades or options we didn’t need. I’ve worked in private optometry for almost 20 years, and was just blown away and impressed with our entire experience. Thank you!!
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July 2023 by Judy Luter
Staff was great. Selection was great. Store was clean, well organized, and had a pleasant atmosphere. Price was in line with other places.
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July 2023 by Jayson Bates
Some of the nicest people work here and they always get me what I need when I come in. Oakley is back in Stock here and they have plenty of other brands to select from.
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June 2023 by Laura Verastegui
I went to vision works because it’s one that takes my insurance. Their associates was very patient explained my all the benefits I had with my insurance. She also was very helpful. I was so tired that after I left I felt very satisfied and not tired anymore. My experience was awesome.?
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April 2023 by Byron Brown
Best customer service experience I've had in a long time. Shannon was very kind, professional, and helpful. Would give 10 stars if I could!
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March 2023 by Kevin Brown
Very friendly staff, great selection of eyewear, neat and clean storewide. My insurance benefits explained clearly and options available fit my needs exactly. Would recommend.
