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March 2024 by ROB C
THEY ARE THIEVES YOU MAKE THE SUPPOSED FULL PAYMENT FOR THE SERVICE AND WHEN THE CARGO ARRIVES IN VENEZUELA THEY WRITE TO YOU TO ASK FOR MORE MONEY TO BE ABLE TO DELIVER THE BOXES SEPARATELY THE GUY WHO SENDS BY WHATSAPP IS TREMENDOUS RIDICULOUS AND A CLOWN. I NEVER SHIP WITH THEM
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March 2024 by Mariangel Romero
The man who answers the phone is very friendly and answered all my questions, the boxes arrived on time (they were before Christmas) and everything was in order.I have had very bad experiences with other shipping companies but Ancla is the only one I trust, I would (go) send again 100%
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January 2024 by Alexander Andrés Angulo
The worst service that a supposed company can give is not meeting delivery times, the supposed owner gives you the world when you go with the boxes and after you pay, the true class comes out, arrogance, rude, ill-mannered and never stops counting. I will send with them again and I recommend to new clients not to send so that they do not have a bad experience. And I give one star because you can't give less because they don't deserve one.
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December 2023 by rossana suarez
First and last time I sent with them, I gave them one star because at least everything arrived but it is terrible customer service, defensive, they don't tell you anything about the package when according to them a message is going to arrive to you, to notify you If it arrived because they cannot know if they are on their way or not (a message that will never reach you), on the other hand, they have the company with another company name in Venezuela (which they do not notify you of) then that company contacts your family and You think they are going to be robbed or scammed because in Venezuela you cannot give information to anyone and they never tell you that they are under another name. When you try to contact the person in charge to make sure it is them, they do not answer you again, neither for status nor not at all. Not to mention that every time I had to quote or send them I had to do it more than twice because they are not attentive to their clients, I understand that they have a lot of demand but then they should not receive so many packages or people if they are not going to be able to attend to them properly because the service does not. It is not cheap nor is it free.
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December 2023 by Mary luz Simanca
Excellent care and good service
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November 2023 by Melany Monk
The best
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November 2022 by Miguel moreno
Never have problem
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September 2022 by José Ángel Devide
Very bad service, didn’t get my delivery at time
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May 2022 by Victor Allais
Worse customer service experience. The owner is rude and zero professional . It doesn’t even deserve 1 star.
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April 2021 by Talat
Excellent
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January 2021 by Irelia Machado
I highly recommend Ancla Cargo to send shipments to Venezuela! I have sent boxes to Maracaibo, El Vigia and Valencia with no problem whatsoever. They always arrived intact and on time. Their employees are very friendly and helpful.
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January 2021 by Ed Ruiz
Superb service, the company to use for all of your cargo needs to Venezuela!
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June 2020 by Eduardo M.
Worst service ever for this type of company. They are nice if there is no issue but as soon as you have a complaint, they yell at you, say rubbish (groserias) on the phone, and then you can be sure that the next shipment will have hits. Save yourself some time and money, and look for another company
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June 2020 by Angel Briceno
They are fantastic
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May 2020 by Domicianu Flaviu
Get away, you will waste time with this talking, bad service. unreliable slow, and messy.
