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February 2024 by Dave Foster
High level of communication and quality of work. Sonny sets a standard
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February 2024 by Cathy McNeill
Advisor went above and beyond the call of duty to explain process, called for rental car to pick me up and even tried to speak with the other insurance company to authorize a rental car. Car ready when promised.
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February 2024 by Damon English
No complaints about the body work, but their mechanics expertise leaves a lot to be desired. While they had my car a few lights came on the dash which they attributed to faulty sensor cluster that had been damaged in a collision a year previously. However, it later turned out the collision had damaged the seals on my transmission. All those lights were transmission related faults. My belief in their misdiagnosis turned a $1000 repair into a $6000 replacement. So much for that Volkswagen Certification!
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February 2024 by T DShields
The lady who answers the phone is rude. It’s too early (9:15am) 1/24/24 to have an attitude. All I asked for was an estimate to fix a driver side view mirror. Don’t see why you can’t give me an estimate over the phone without seeing the car. The whole power mirror needs replaced. On top of that I should be the one who has an attitude as I was the one who was involved in the hit in run that took my mirror. Please replace this lady if she cannot serve people the correct way. Her job is customer service. I’m not satisfied with her work. I bet a Gen Z would be better at doing her job.
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February 2024 by Bernard Bourque
Absolutely amazing!!! The best experience I've ever had with a collision center. Demarcus my rep, was professional, thorough, cared about every detail.He checked in regularly with detail. I cannot say enough great things about nation collision center Addison....You would be crazy to take your car anywhere else... trust me.
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December 2023 by C Jones
Searching for a reputable body shop to fix my minor bumper ding. I found out all body shops are not certified to repair EV's. (electric vehicle). AutoNation Addison was one of the few I chose to repair my vehicle. AutoNation did a fantastic job and was worth the 25mile drive to their bodyshop. Ask for Demarcus. Thanks again for the great customer service you provided.Corey / VW ID.4
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December 2023 by Penny Young
Service was outstanding. The shop worked with insurance to male sure everything was perfect. Great job !
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December 2023 by Hali G
10/10. My car was completed within a decent time frame and it looks beautiful, more than what I expected. Demarcus was beyond helpful, professional and remained in contact with me throughout the entire time my car was being repaired. I would definitely recommend this collision center in Addison to others.
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December 2023 by Byron Gardner
Great customer experience. Worked with Demarcus who was both knowledgeable and professional. Kept me in the know on the repair timeline and the quality of work on my vehicle exceeded my expectations.
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October 2023 by Marcio Succar
If I would measure only what was done I would give 5 stars.Communication was good, got updates and clear status about the car.Everything that was done was perfect. fender replacement, headlight and bumper cover all looking great.The problem I had was with what wasn't done.Since day 1 I informed my Rim was affected by the accident. My car was drivable and I was able to feel (like unbalanced) wheel after the accident.BMW informed me that tested my rim in a balancer and found nothing. I took my car after fix my fender etc. And the vibration was there.I got my car to discount tire and discovered I had a bad bent and cracked rim.I had to fix the issue, how can I drive a car with a cracked rim. I did and now the insurance don't want to pay me back.All this could be avoided if BMW had done its work correctly.I was able to easily see the bent in the machine as the crack.They had 30 days to check my rim and nothing was done on it.
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October 2023 by Dana Schultz
If I could give zero stars I would. DO NOT BRING YOUR CAR HERE IF YOU WANT REPAIRS DONE RIGHT. After I had my car repaired 2 days later the check engine light came on for a bad sensor. I now just had the check engine light come on for a second time after 2 days of them supposedly fixing the repair. I am refusing to take my car back there and it has cost me financial strain and emotional distress with rental car fees that my insurance had to cover. I am preparing to take further legal action so this happens to no one again. Hopefully my review will save you money and your sanity.Update: The sensor they supposedly fixed and charged my insurance almost 400 for is still faulty and now another sensor has gone bad. If the auto zone who gets none of my money is telling me to take my car to another shop because they fixed it wrong that should tell you something. All VW owners go elsewhere as I am now because they basically frauded a service and said it was corrected when it was indeed not.Services: Electrical
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August 2023 by Amy Melissa Yarbrough
Son did a great job. His communicate was excellent and he kept us informed of the status throughout. The work was excellent and timely. Would definitely recommend AutoNation Collision Center Addison.Service: Body & Trim
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August 2023 by Andy Noyes
Very satisfied with the hail damage repair on my BMW. My estimator and the manager made sure everything was perfect and appreciate them using OEM parts. Would recommend AutoNation Collision Addison to others.Services: Painting
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June 2023 by Mahesh Dhulashia
Thank you for your understanding my vehicle issues and fixing it. appreciate!Service: Body & Trim
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June 2023 by Russell Bohannon
They did a great job putting my Odyssey back together after it got rear ended. I recommend working with Justin.Service: Body & Trim
