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November 2023 by A Price
Every associate was kind and helpful regarding my car rental. The car was a great drive, and very clean. I had a such an easy, successful check in and check out. This is my second time renting with Budget (once with family, once by myself) and I’m very pleased. You have a return customer in me.
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August 2023 by Michael B. Moore
When you book online, the pick up process was super quick. Got a great car while mine was in the shop. Great customer service. Highly recommend.
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August 2023 by Bill Leyhe
Superb customer experience Eric and his staff re the best. They go the extra mile to make sure your car renting experience is the best
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August 2023 by Ajay F Roy
I am very pleased with Budget Car Rental on Addison in Addison Texas. From the staff to the vehicle, to the drop off. I was a very smooth process. I used the car for a business trip. I will use them again
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July 2023 by Ajay Roy F
I am very pleased with Budget Car Rental on Addison in Addison Texas. From the staff to the vehicle, to the drop off. I was a very smooth process. I used the car for a business trip. I will use them again
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July 2023 by Ajay Roy Frausto
I am very pleased with Budget Car Rental on Addison in Addison Texas. From the staff to the vehicle, to the drop off. I was a very smooth process. I used the car for a business trip. I will use them again
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June 2023 by Karin Trevno
Do NOT rent from this company and when you add the rental insurance make sure it’s the cost they tell you.They said it would be $30 a day for rental insurance then ended up charging $42.99. Complete fraud!!!!
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May 2023 by Jerame Shadid
Excellent vehicle with competitive rental pricing. My only issue was this Addison location was understaffed, so it took a while to pick up and drop off the car. The staff was very pleasant and performed at 100%. I know it's not their fault that they don't have adequate staffing at the desk during busy times (assuming staff wasn't otherwise occupied outside on the lot,) so I wasn't upset. Overall it was a good experience.
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May 2023 by Henry Ntende
Avis Budget Addison, Texas DBA Stedman Rental LLC go out of the way to make sure that you have the right rental vehicle for your needs and the cars are very clean and they have great customer service.
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May 2023 by walter Davis
Employees Friendly helpful, knowledgeable, car was awesome, look forward to renting a car from them again
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March 2023 by Shelly T.
Great to rent from, been renting from them a couple times a year for the last 8..or more...years
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December 2022 by david randall
Addison TX location of Budget Car Rental - A++ for prompt service, clean cars which are in top shape - the staff know their business and make the rental experience a true pleasure
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December 2022 by Nyisha Hinton
A thank you to Terrell, the Budget associate at this location. He was very professional and helpful. However, Budget Car Rental overall left me infuriated as a frequent customer. I took advantage of the 'Pay Now' option to save money. I arrived at the selected time on 11/17/2022, only to find out the location was sold out of vehicles. The associate called 4 other locations who was also sold out. Not to mention my reservation was already paid for.I had to call customer service to cancel and refund my money. Which I was told normally takes 3-10 business days. I explained to customer service that the funds were taken without delay and so should I be refunded without delay.Why does a company offer a 'pay now' option and not have vehicles available? I plan to escalate this matter to the corporate level. I'm sure I'm not the only customer who's had this issue.
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December 2022 by Andy Swearingen
I rented a car in Addison and drove it to Kansas when I arrived in Kansas I noticed the oil leak not a single budget location in Kansas would swap out the car because of out-of-state plates. After contacting Addison the gentleman told me that last time they got the car serviced they didn't tighten the oil filter after spending hours on the phone with customer service for two days missing an entire day of work I had to get underneath the car and play mechanic myself. I had to tighten the oil pan bolt and add oil back to the car because it had none. Then we drive it back to Texas with my fingers crossed. Once I got back home I was only compensated for one day which did not compensate my time lost at work nor the headaches I had to deal with. I was extremely disappointed with the customer service and the lack of compensate me for my troubles. If I was unaware of the oil leak or was not mechanically inclined at all I would have been completely stranded in Kansas adding several days to my trip and at that point I don't think they would have done anything else to make it right I will never rent with budget again I'm extremely unhappy with their customer service.
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December 2022 by Charlotte Ekejiuba
I give Eric a 5+ for going and extra mile for helping me with my rental. He made the process so much better.
