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February 2024 by Caleb Reynolds
Claimed that they drained the transmission fluid and that it was burnt black and had metal shavings in it. Ironically, I had already changed the transmission fluid twice the week prior to taking it there so it was not burnt and there was no metal shavings in it and then they tried to charge $100 to do that when they did nothing.
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February 2024 by Alberto Olivero
I went to repair a transmission in this place where they told me that they were going to put a new one in and they put it rebuilt. The person who helped me is called Miguel, the mechanic, saying that it is new and at the car dealership where I went, none of them sell it new. Here I have it. the tests where they wanted to put me on the new one as rebuilt and charge me the full price and apart from that if you bring the old transmission it comes out at half the price, don't be fooled, I don't recommend it, I went myself to ask for a price, ask for a price first and I don't know. let them fool you
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January 2024 by Orlando Morgan
Carie is the best and very honest.That's where my vehicle shall be from here forth when needing service
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January 2024 by That Guy (FTW)
Great place with great people.
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January 2024 by Ben M
Best on prices & service. They don't charge you what you shouldn't pay
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December 2023 by Miguel Gonzalez
I always have a fantastic experience at Eagle Transmission! Carrie's assistance was invaluable, friendly, and efficient. The team at this location is highly professional, and their service exceeded my expectations. I highly recommend Eagle Transmission, and kudos to Carrie for her exceptional customer service!
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September 2023 by Therapy Spot
They replaced the transmission on my son's handicap van and did such a great job. The staff was very helpful and friendly and I really appreciate the care they did on my son's van. We thank you for getting us back on the road and knowing we are safe. I would definitely recommend them.
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September 2023 by Luther Kilmer
They replaced the transmission in my vehicle and did a fantastic job. They already replaced a mass air flow boot.Very friendly, honest, straight forward and on point.I've found new mechanics.
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September 2023 by Don eckman
Beware of this shop and what Carrie says.I have the transmission rebuilt. After they returned the car found the AC was not working correctly. Went to their business, told them about the AC and they refused to fix the AC. Also same day was there to have my 2 week inspection, during that time the employee was cussing at me about the AC and told me to get of the property.Also found the fluid in the transmission was very low and they didn’t know why. Had one person say they forgot fill up the transmission all the way.I paid to have the AC fixed. Now I have to get another machinic to fill the transmission correctly.They would not cooperate with me and denied me the warranty.
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September 2023 by Herman Johnson
Do not go here!! Had vehicle for 2 weeks for Horrible service now getting more repairs done with another company the manager carrie contacted me and stated my vehicle is ready for pickup in order to pay the bill!! She Gave me keys and car did not start !! once i asked why my car is not running she stated she wanted to make sure I paid her! !! Then the Mechanic goes by "tattoo casey" threatened and cursed me stating that he is fresh out of jail and that he already has my title and vin # and will make my car his if i kept complaining i asked for another manager even contacted police !! Someone one needs to fire these people ( the guy even offered to do side work he stated that he and the manager carey are neighbors!!!!)
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September 2023 by kuntree1963
If I could give a zero rating, I would. They were unprofessional, unethical, unreasonable and those were their strong points. Go somewhere else, anywhere else and save your money, your time, your peace of mind and your transmission.Service: Auto engine diagnostic
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August 2023 by Kayla M
****** is the BEST shop manager I've ever met and worked with in my life! She is extremely professional and made my life so much easier! Love ******!
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August 2023 by Jan W.
There is no zero star rating or that would have what I gave them. We DROVE MY SON'S 2003 Ford Mustang in to Eagle Transmission on Midway Rd in Addison about six months ago. They told us they had to take the transmission apart to diagnose it and see if it needed a new transmission. This cost $500. They didn't mention they wouldn't put it back together. So, when we DROVE it in, it was not shifting into the top two gears, but it was drivable. THEN, they wanted $4000 for a rebuilt transmission, IF THEY COULD FIND ONE. They would not reassemble the transmission so we could drive it home, so we had to pay about $300 to have it towed to our house. my son has one day a week to work on projects, so he started to work on it this weekend. He had rented a truck and gone to the junkyard and purchased a compatible transmission, and went out to work on the car - only to discover that Eagle Transmission had KEPT the drive shaft, the exhaust pipes and torque converter from the car, making it impossible to install a different transmission without spending a LOT of money to also buy those parts. I would NEVER trust these people to fix anything. They probably sold off those parts they kept and made some money for themselves. they certainly did not compensate us for the parts they kept without permission or even informing us they had kept them, or that we could come and get them. They stole them from us, and I fully expect them to either get those original parts they stole back to us or to be reimbursed for the cost of the new parts without any hassle or delay. I am furious at these people for the money and complete disregard for the time, hassle, and money they have cost us. in my opinion they are a bunch of crooks, and I sincerely wish we had picked an honest repair shop to begin with.
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May 2023 by Abdelali El moufaoued
I took my Car Saturday; she told me I will call you today to tell you what is the problem. She didn't call she just closed and left for the weekend .On Monday she told me you needed a brake booster. I went back to give her payment to order I paid 771$ to start. she said I will buy booster today and fix it tomorrow Tuesday. I visited her again Tuesday she said I just bought brake booster today. I left I have given her till Wednesday.I called Thursday, she said it will be ready today. My wife visited her Thursday at 3 pm found my car still in the parking lot .My company sent me warning for not coming to work. I was mad at them she called my wife telling her your husband is rude and he can not come to pick up his car only my wife was allowed to pick up my car. I promise you guys third world countries garages have much better service and faster than you guys always was happy with their services. And something else guys learn how to smile with customer it's for freeAbdelali El MoufaouedUPDATEI STILL HAVE THE SAME PROBLEM IN MY CAR .I WENT BACK TO THEM SHE was rude with me and she kept telling me you are rudeI asked for her show me one call or video showing me being rude with you and guys? She WOULD NOT show me anything !! Nothing.She told me I don't want to deal with you I will only deal with your wife .I said I paid you and you have to deal with me my wife has enough problems. She said i don't care..she said again ,I will only deal with your wife and I will decide when to start working on that car and if the problem in that car from something else you are going to have pay me 140$ per hour to fix it.I asked why 140$ per hour to fix my car for the same problem that I already paid you $1,771.63 the first time ?? If anything you owe me. My car is not fixed and the problem still exsist...No answerThe mechanic working there stated to me you have been asking about the repair of your car to many times.I said of course after one weak my car been in your parkinglotHe said very loud that is the fuc....g past and he hit his hands on the tableI said don't fu.. with me man don't talk to me like that...He stood up walked towards me and started yelling in my face asking me what you gonna do? What you gonna do?...The lady there said absolutely nothing to him and she told me get out !(If you think i lied guys it is my pleasure to share the video i recorded) and let people decide who is wrong
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April 2023 by Carmen Ferrer
Great and very honest shop. The manager was extremely helpful. I highly recommend this shop.
