FedEx Ship Center in Addison, TX, offers essential services for shipping and packing needs. Customers can find packing supplies, boxes, and various FedEx shipping options, including expedited, standard, and economy services. The center also provides services like holding shipments for pickup and scheduling deliveries with FedEx Delivery Manager. Many reviewers praise the outstanding customer service at this location. Employees, particularly one notable staff member, have been described as incredibly kind and willing to go above and beyond to help customers, especially during challenging situations, such as power outages. Customers have expressed gratitude for staff members who personally searched for packages in urgent situations, showcasing their dedication and compassion. However, some visitors have reported issues with wait times and service availability, noting instances where they had to wait without assistance. While the energy of the staff is often highlighted positively, there have been moments of frustration due to delays in receiving help. Overall, FedEx Ship Center is recognized for its commitment to customer satisfaction, offering support and solutions, even in stressful circumstances.
I was expecting a very important delivery, but the driver didn’t wait even a minute and just left a door tag. Since it was Friday and I couldn’t wait until Monday, I called customer service and they advised me to go to this location. The two guys here were fantastic,professional and helped me get my package the next... read full comment
August 2025
Amazing! Everyone there has such great energy, especially Crystal, she’s absolutely wonderful . I just went in to pick up my package and left with a big smile. Thank u!!
March 2025
Great customer service experience had by the kindness and professionalism of both gentlemen.
