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June 2023 by Lacey J.
Frost is the best and most convenient, helpful Regional Bank in the Country! Never have I phoned or visited a Frost bank branch in my city of Dallas that I haven't received superb service. This is one of the few institutions that you really can almost trust all the way.
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November 2021 by David L.
Kristen in drive thru is amazing. Probably the most personable and kind teller I have ever dealt with. She should be commended on her customer service because you just do see that anymore, specially from a younger person. I also called the manager and gave her a great review. She deserves it. This lady is going places in life!!
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May 2021 by Timothy P.
My wife and I had an exceptionally smooth experience getting a home equity loan with Frost. Damon and Dora were unusually responsive, helpful, professional, and friendly. The experience was very different from experiences we've had with other banks in the past.
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April 2020 by Brian G.
This is the worst Bank I have ever had to deal with. They have no sense of duty to consumers. They refuse to negotiate a cashier's check drawn on their account despite a properly drafted power of attorney. I have a seriously ill client who cannot access a large amount of money sent to him by the Government. Frost Bank says they "don't provide that service." By this they mean they don't do anything that doesn't benefit them unless forced to. They are the only bank able to verify funds on the account, yet they expect me to take it to another bank to negotiate, despite the delay they know this will cause. Under the circumstances, this borders on pure evil.
