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May 2024 by Gaspar Rodrigues
I’m very happy! Thanks everyone from Happy State Bank from Addison TX ! Thanks Sherri and Giovani! You all are very Kind and thoughtful!
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May 2024 by Olivia 777
Very disappointed. They were acquired by Centennial Bank and it’s no longer the same bank. They also got breached so customer information is being used by hackers.
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April 2024 by Angelia Mugavero
Happy State Bank has been my bank for over 25years when my daughters school started them off with savings accounts. The name says it all, they are always HAPPY to help and Sherri Dakin is a TREASURE and always knows how to help or she finds the answer with a solution in a very timely manner.I have been at the bank and another customer was there as well and we both concurred that we loved HAPPY STATE BANK, and request they NEVER change the name HAPPY STATE BANK makes us HAPPY to do business, we truly feel that way and want to say THANK YOU TO HAPPY STATE BANK AND BIG SHOUT TO SHERRI DAKIN, For coming to work every day joyful and ready for excellence with every customer!? Respectful and Loyal Customers,Angelia and Amelia Mugavero
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April 2024 by Taylor West
Sherri and Giovanni were a huge help today! We would be happy to work with them again. Excellent customer service and very kind.
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February 2024 by David Bagwell
I am a customer of Happy State Bank. On Friday, January 26, 2024, I was unable despite more than an hour working on my own to traverse Centennial Bank’s login procedures for access to my HSB archived statements. As that Friday afternoon seemed speeding to the bank’s 5:00 p.m. end of the week, I sought online help. Sherri Dakin of the HSB branch rode to my rescue. Not only did she respond to my plea with a personal call, but she stayed on the phone patiently leading me through what I had found a cumbersome process unlike the user-friendly online site of HSB prior to Centennial’s takeover. Despite her adroit customer facilitation skills, this customer was slow to follow. Even though the 5:00 p.m. closing time came and went and traffic congestion built to usual Friday strangling proportions nearby the bank, Sherri showed no impatience with my progress. Ultimately, she got ‘er done, I found and copied the information needed, and, I want to emphasize, felt a great sense of relief.On account of kind, knowledgeable, and patient Sherri, I’m giving Centennial another chance. Customer service is as simple as Maya Angelou explained with respect to human relations in general: “People will forget what you said, people will forget what you did, but people will never forget how you made them feel”.The bank and I both thank you, Sherri, for your generous gift of time and capacity, as well as for your example of excellence in the workplace.
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February 2024 by Glenda Villatoro
Very friendly when they serve you
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September 2023 by Caridad Dominguez
I had a great experience with Sebastian Pedroza (Dallas Branch). He was very professional and resolved my issues quick. Thank you.
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September 2023 by Amanda Acreman
Sherri and Sebastian in the Addison Branch are a delight to visit with. They always go above and beyond to help me.
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August 2023 by Shane Hausler
Happy State Bank is a great place to Bank! They have always been super helpful and quickly respond to anything I need! Sebastian and Austin are great to work with!
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June 2023 by brenda ucherek
We always get the best service at Happy State Addison. Sherry is always able to handle all of our banking needs!
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April 2023 by Cathy Semos
Everyone is very helpful and very smart and know the products
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April 2023 by Gerardo Dominguez
Sylvia was great. She's very detailed and is always ready help.
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March 2023 by Laurie Seno
Sebastian did a great job on my request on our account!
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March 2023 by Edward Harvey
Always the friendliest service and so helpful!
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August 2022 by Robert “Kelly” Brumbelow
A supposed Manager Josie H resumes to provide even the basic requirements for transferring an account. She claimed it was for “security purposes”.What kind of security purposes do not let you say “we need you to come in with a copy of the articles of incorporation, DL, and board minutes establishing an account” or some such.Seriously if this doesn’t s the level of incompetence that management has, then I will happily recommend other banks.
