Hertz Car Rental - Addison - Midway Road HLE

Most Recent Comments

• October 2025 by Sateesh
  Keta was able to accommodate my rental request from a last minute cancellation from another hertz location. Thank you.
• September 2025 by Richard Jones
  Great staff and value 👏
• September 2025 by Zan Zan
  “Keta” Davis went above and beyond when we picked up our Nissan Rogue rental SUV. She totally ensured we could get our navigation maps and music for our long drive. She was helpful once again when we returned the rental. Highly recommend!
• July 2025 by Satya Sai
  I’m really disappointed with the service at this location. I’ve booked cars with Hertz around 10 times before and never had a problem, but today was different.
  
  I had booked a small sedan three days ago, and now I’m being told — at the last minute — that it’s not available. The only option offered was an electric car, which doesn’t work for my trip. Because of this, I had to cancel my plans.
  
  What’s worse is that I wasn’t informed earlier and nothing was offered to make up for the issue. This has been a really frustrating experience, and honestly, this is the worst service I’ve received from any Hertz location.
• June 2025 by Dmytro Leonchenko
  Jared helped us and was very helpful and has a great customer service skills. Car was clean inside and didn’t give us any issues.
• May 2025 by Jerry Tomlinson
  Hertz let me book a car, pay for it and then not have any cars at the rental office. Unreal, you suck
• April 2025 by Sanjaya
  Too long wait time even with the 8 employees around. Only 1 of the employee was serving the customer, other 7 were on the computer and didn’t want to help the waiting customers.
• April 2025 by Lola LaShae
  They don’t answer the phone, they don’t have the cars they say they have, and they do charge your card when you book.
• April 2025 by Oliver M.
  Same as other reviewers - accepted the reservation, even talked to someone on the phone - showed up, no cars available. Enterprise has an excellent store 0.5 miles down Midway that was a pleasent experience.
• April 2025 by Tammy Ryan
  Stay away from this location. Terrible experience with a reserved booking at this location. My daughter went there today to pick up the Jeep we reserved and rented for her.  The front desk person and the manager said they had no jeeps or any other suvs or no cars. They said they called to advise- they did not call. They ended up giving her a sedan.  Instead of charging her
  $339 they charged her $596.  No invoice was provided.No explanation of higher charge. A sedan should definitely be cheaper than a suv.
  We want a copy of the bill. I called the location 3x no one ever answered the phone. My daughter said they were completely disrespectful to her. This is not acceptable.
  I am a long time Hertz Gold member and
  I am so disappointed in Hertz.
• January 2025 by Vishal Reddy
  Customer service was top notch , thanks Jared
• January 2025 by Vedansh Surjan
  The representative misguided me to go to another location because they did not have any vehicles even though I had the reservation. Only After going to the love field location I was told that my previous reservation cannot be honoured since they have different prices in each location. Wasted 1.5 hours and 60$ after which ultimately I had to cancel the reservation.
  
  Terrible experience!
• December 2024 by Nathan Johnson
  Location closed and no accurate hours posted on their front door. We had a one day rental from Wednesday to Thursday thanks giving. They said they would be in and they weren’t. They weren’t in Thursday Friday or Saturday at any of their posted hours. Finally came in Monday and they guy said they were open Friday but they weren’t and we hung around until 11am so they clearly don’t have their things together.
• November 2024 by Chris Perry
  I was charged $400 for using toll roads. I’m aware that driving on toll roads cost money, but the rate I’ve been charged is like 400% higher than what it actually costs to drive on the toll roads with a toll tag. The costs were not disclosed to me at the time the contract was signed. I was not given any alternative solutions (like using my own toll tag which apparently I could have done). They use “plate pass” which is an unaffiliated 3rd party fee administrator so there is an intentional disconnect between hertz billing department and plate pass. Plate pass offered me a 50% reduction of the “convenience fee” which brings the total down to $300 for what should be about $120 in tolls. This is an unfair trade practice and employees at Hertz should be required to collect initials on the sections of the contract detailing additional fees. Never using hertz again.
• November 2024 by Patrice Shattil
  The Manager , Birth Risk, at the Hertz Addison location on Midway Rd in Addison was outstanding. He adjusted pricing as needed on our rented car and made our experience less stressful much easier than trying to work with the main online customer service people..