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February 2024 by Elvia Anguiano
My dad made a cash paymentof 1000 dollars for his credit card. A week later he received his credit card bill and it shows that the payment didn't go through. Unfortunately he lost the receipt and now he has to pay late charges. I
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January 2024 by Alma
I came into the Monfort Tollway branch to attempt to open a savings account. I was told to go online.I then told the Teller (who was training a new person) that I don't have space on my phone for the app and that I have glaucoma. I asked do you guys have brochures on information regarding savings account rates? I was told again to go online.My debit card was torn and I needed a new one. I was told a 3rd time to go online and "there should be an app you can use with assistive technology".I then asked her when did Wells Fargo become so anti customer service? And for her name. She proudly gave me her name as if to say---> I am not going to just treat you bad. I am going to do it with pride and violate your civil rights under the ADA act.I am taking my money elsewhere. 12-20-23
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December 2023 by Bushin knuckles
It’s no wonder this place has a 2 star review. it needs to be zero star. The manager here is racist and incompetent. my experience here was poor and I was treated with the outmost disrespect and even publicly embarrassed as I watched them treat every black person who walked in while I was there. Of course they were very polite the to Spanish speaking customers but rude to black customers. The bank manager is rude
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November 2023 by K Villegas
This branch is as useful as a basic atm machine and that's about it. The people they hire to work here appear to be lacking in the customer service department, as well as seem to be a bit underqualified for the tasks other than the basics (deposit, withdraw etc.- when asked about more complex tasks such as interest rates for cds etc- they're unable to answer). I had an issue come up with scheduling an appointment and instead of helping me resolve it I was told to go to another branch.The employees will smile and ask you "how are you" but could care less about helping you when it comes to anything more complex than that. Disappointed.
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July 2023 by Agustin Gomez
I leave a star and only because the system does not allow me to put a Zero, the attention in this branch is the worst starting with the lady manager or employee who could not attend me because she was going to lunch and I asked her and if the other lady who was next to the office and she’s told me her waiting for a CUSTOMER and she can't, well I replied no problem I wait here, and he did not arrive and this lady was encouraged to attend me but nothing working because she’s told me I had to leave and you can come back later, this is Ridiculous, Inept people with a wrong attitude who don't know that Thanks to us, the clients have Work and food, I'm sorry Wells fargo but Educate your Employees that the clients are no less than them.
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July 2023 by Alan Scott
Very very slow service! This place needs more efficient staff or more help. The lines are ridiculous
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January 2023 by Ruth nyaboke Onsarigo
I had an account in this bank in 2014- to 2017 perhaps .i still have a negative credit report for an acct that i held for less than a year.I still do not know what i did to deserve being reported to credi5 bureaus
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January 2023 by Ruth Onsarigo
I had an account in this bank in 2014- to 2017 perhaps .i still have a negative credit report for an acct that i held for less than a year.I still do not know what i did to deserve being reported to credi5 bureaus
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December 2022 by Erika Maria Ondrasek
Very accommodating in allowing a withdrawal in the commercial line outside, since I had two young active kids in the car! And provided lollipops!
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July 2022 by H & H Janitorial
Horrible customer service!!! If yoy make an appointment you may want to get there an hr later.
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June 2022 by amanda gable
Cannot get anyone on the phone at marsh and beltline facility. This is unacceptable. Needs better customer service
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February 2022 by 'kie V
Short staff I waited an hour to get one page notarized. The wait is ridiculous!
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February 2022 by Supreme Marteen
They don’t answer the phones and they’re not even busy when you go see them regularly ?
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January 2022 by Mayra Meneses
Honestly if it wasn't for my employer banking here I wouldn't even deal with them! I make deposits pretty much every other day never had an issue until today. After sitting through the drive-thru 35 minutes or longer I was told could not do my deposits because of my paper ID. They need a ID with a picture . I wasn't told that last time I deposited or the time before that or the time for that so why is this new. ? so I remembered that I had a copy of my driver's license ( still in paper form that had my picture ) so I decided to walk-in and see if that would be acceptable. As soon as I walked I was pointed out by the teller Stacy Green ( branch manager) approached me and if in a very negative undertone that my ID was invalid to them because it was on a sheet of paper ( I explained to him that they had done this for me before I was just trying to deposit. I hadn't received my ID in the mail yet and those were the only two forms I had. He explained if they had done the deposit before it was at a courtesy (well thank you they were very courteous because they did it multiple times this month) oh and they were doing me a favor!! How is that do me a favor? Now I've lost 1 hour at work , still going in circles . Stacy's demeanor and attitude was standoffish during the whole conversation where's the customer service? Needless to say I did get my deposit done that felt like I had a jump through hoops I felt belittled. I feels like I had done the Walk of shame at that point I really wish somebody have threw a tomato at me that's how he made me feel. As I was leaving I tried to talk to him I wish he had approached me in a better way customer service goes a long .I personally will never Bank there and with that type of management it explains why the tellers are never consistent
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December 2021 by C. A.
This place used to have great customer service (2-3yrs ago), not anymore! The waiting time to speak with a banker is ridiculous (45min/1hr or more) and the employees hardly greed you, After calling several times, leaving voicemails without any success or response, I opted for coming to the the office, after sitting at the waiting area for 10+ minutes one of the employees finally decided to ask what did I needed help with. There were not other customers at in the building at this point, the employees were just chatting and laughing in the little glass room. So annoying! Not coming to this location ever again!
