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February 2024 by Addy Allen
Went in for new tires. The guy informed me of an ongoing discount promotion, which I really appreciated. However he did not specify that our agreed upon price did not include tax so the final price ended up being almost $40 more. He also tried to charge me $110 for a tire alignment that they had already done without my approval. The total experience was 3.5 hours, however he originally told me to expect a 1.5-2 hour visit. I appreciate the work that was done and that the guy worked with me to find discounts, however I don’t appreciate how much I had to advocate to get a charge close to our original price agreement, and that the job took almost 2 times as long as expected. Will likely go somewhere else in the future.
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February 2024 by Kylie Olson
Sean was extremely helpful and ensured that my needs were taken care of !
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February 2024 by Nathan Wall
Horrible communication. Started the job knowing full well they weren't going to complete it and had no awareness about time management. Also got different answers depending on who you spoke too. Just not an intelligent location.
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February 2024 by Doyle Harris
Great Service! Friendly peeps!
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February 2024 by RCT Operations
Ricardo and Mark were very friendly, knowledgeable and patient. There was a small issue with the tax-exempt for the non-profit I work for. They were patient and were able to get it rectified. The service was fast also. I was in and out of there in less time than I had anticipated.I had spoken with Ricardo over the phone the day before and he remembered me when I walked in. Mark worked at a previous location and remembered the company as he had sold us tires previously. This shows how much we are valued as patrons of your company.
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February 2024 by Rick Carranza
Awesome customer service.
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February 2024 by Alex De La Garza
Never took advantage and took care of everything I needed right then and there.
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February 2024 by Jim Gardner
Went for an oil change. They were upfront about pricing and appeared to do a great job.
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December 2023 by Tim Jusko
Horrible service. They ruined a hub on my vehicle. Ordered a replacement and gave it to me “free of charge” but kept the vehicle way longer than expected. Only to find out they ruined that hub too. When I reached out I to get it fixed they told me their only technician was out on vacation 2 weeks. Don’t come to this place.
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December 2023 by Troy Romo
Mark the manager and Ricardo are very professional mechanics. They were prompt and courteous . TCB
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December 2023 by Jesse R.
I went here for an oil change service, the service was great, and on point. I was new to the area and the service employee made the time to give me a few locations to visit while visiting..
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November 2023 by Kathleen Quinn
Watch out! They told me a charge for a check engine light would be 110.00 even though they did one last year. So I went to Auto Zone... They did one for free and sent me to someone to do the work!!! ?I went in for an oil change, came in the day their manager Matt told me. I was not put in the schedule. Would have to wait 2 hours! I will never set foot in this place again! I've been coming here for fifteen years never again... Management changes all the time... And so do the mechanics. No customer service!!!
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November 2023 by Kelly S.
Had an appointment to change all four tires at 12- came in about 40 minutes early ( which is fine if they didn't start till 12, but it's past 2 pm and still waiting. There's really no point in having an appointment here...staff was nice I guess
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October 2023 by Vicki Ray
Poor poor poor!! Ask them to check the fuses as a headlight was out. Did a diagnostic test $110. Told us it was the control module. Estimate for $1,400 parts and labor. Told them I would have to figure out how to pay. Took it to a friend who knows a little about cars. He found the problem in 20 minutes.. a dislodged fuse! That was all that was wrong!!!!! Shame on them for wanting to charge over a thousand bucks for something that would not even fix the problem!!!! Shame on them! Will never use Firestone for anything again!
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October 2023 by Peter Lindberg
Great folks who do great maintenance work, installing tires and knocking out state inspections!
