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January 2024 by Jenifer M.
Upset is an understatement. We have had our dog boarded here quite a few times, and while there were some things we weren't thrilled about, he always came back fed and happy. This last time we boarded him at Pet's West (during the holidays) was so incredibly upsetting, I'm not even sure where to start. Our dog is essentially our child, which is the case for many pet owners, and we always make sure to drop him off with more than enough food, thorough instructions, and we make sure he has his bed from home so he feels comfortable. We typically always call to check on him, which was no different this past trip. We were told that he was doing great, loving play time, and eating great. We were happy to hear that and felt at ease. When we picked him up, we quickly realized that he did not have his bed for the entirety of his stay, and he was literally covered in scrapes, scratches, and a large "gash" on his side. I really wanted to give them the benefit of the doubt, but I was livid to find out that he had missed TWO meals. We had left an extra bag of food (as always, just in case) and he had not yet been fed for the night when we picked him up, so he should have only had two bags of food left. He had four bags left, which made zero sense. He either wasn't fed twice, or given another dog's food twice? I understand that having a lot of dogs, especially around the holidays, can be extremely overwhelming, but you quite literally have one job: keep the dogs healthy, safe, and fed. My husband and I tried to have an abundant amount of grace and tried to understand what could have happened, but that all went out the window when we called to notify the owner about how our dog was treated. He was immediately defensive saying it was normal for dogs to come back with scratches, and that sometimes dogs don't finish or eat their food from the previous meal, so they do not give them more food for the next meal (which makes zero sense to me). I can tell you that in the two years of our dog's life, he has never ONCE missed a meal, and he has never ONCE had an issue with eating while being boarded/traveling/etc. if you cannot manage a certain amount of dogs, or make sure they don't get attacked, don't board that many dogs at once! we never received any semblance of an, "I'm sorry", or, "I will take all of this information into account to better our customer experience". Lastly, our dog is fully up to date on all of his shots and check-ups, but we have never been asked for updated records or anything of the sort, which leads me to believe that there are plenty of dogs there that are unvaccinated. I have attached some pictures to show just how horrible he looked when we got him back (some of the scabs had fallen off when I gave him a bath). Whatever you do, just do not take your dog here. I'm mortified to think about what else my dog endured for a week.
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December 2023 by Rebecca R.
Had three different prices in 24 hours for grooming. I'm sorry but it cost $195 to get my dog spayed by the vet and some groomer from this place charges $160 to groom my dog??? Sorry but groomers you are not worth 100 dollars an hour. And that's for a 53 pound golden doodle to get spayed in Weatherford. Just letting people know facts and it took two hours to groom my dog
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October 2023 by Matthew S. Hiley
One of my closest friend’s sweet pup was attacked and killed by other boarded dogs here this past weekend, and the owner has neither apologized nor called him back after multiple requests. Beware.
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October 2023 by Jay Davis
One of my friend’s sweet pup was attacked and killed by other boarded dogs here this past weekend. Beware.
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September 2023 by Carolyn C.
There are only teenagers there and very low on dog food. Never have the dog food I need and offer a variety of excuses. Very unprofessional and smells like pee.
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August 2023 by Matt Tumelson
Been shopping here for years. This place was great under the previous ownership. If you are going to hire young people to work for you then you have to put good mentors with them or face the consequences of lost business. On numerous occasions I came in to simply buy dog food and the staff was very rude. Somehow I was interrupting their day having to ring up the purchase. Horrible customer service with no knowledge of products. I love supporting local businesses but in this case I’ll avoid shopping here.
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June 2023 by Alexandria Brasfield
Competitive pricing on products - knowledge level of staff was disappointing - several bags of expired dog food ( some expired in 2022).
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May 2023 by Colette Cox
It was a unique experience, I felt like a foreigner in a strange land. As though I was interrupting their conversation when I came in to ask about grooming. The young lady was helpful, but when I returned to pick up my furbaby, the young man had no idea what to do, and the MOD was not very helpful. I got the distinct feeling they did not want to be there or interact with customers. On a side note, the Groomer was very polite. Although he looked good, my furbaby had a severe case of anxiety when I picked him up, which does not generally happen.
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May 2023 by Marty Floyd
Great wash tubs. Shampoo flows thru the hose thing.
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May 2023 by Kenitra N.
We have come in a few times to grab our pit mix some toys. He is of course a big chewer so we needed to find some toys that would last more than five minutes. There are now a few toys that we get duplicates of because he loves them so much and they last pretty long for an aggressive chewer. The staff are also always nice, so that's much appreciated.
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March 2023 by Kim Calaway
I really like the training area.. it is huge and you have plenty of room. All of the employees are super friendly and helpful.
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March 2023 by Angel
Love this place! The staff is just awesome! Friendly, and they have everything we need with the best prices around!
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March 2023 by Dennis L.
Great place for dog grooming. I've taken my dogs here multiple times and I am very happy with the service.
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January 2023 by Taylor Clee-Charlton
Great store, great staff- they’ve created a fun relaxed environment. Very knowledgeable team for pet food and nutrition.
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December 2022 by Race Tolliver
Has A Fair Selection of Dog and Cat Supplies, food and Accessories. They offer Free Dog food Samples.. They Have Dog Trainers On staff. The Employees seem Very knowledgeable on The Topic..
