-
April 2025 by Michael Mack
Stopped into this AAA Location today. Great and friendly service. Clean location. Very helpful. Enjoyed the visit.
-
March 2025 by Texan
I'm giving up on AAA and not renewing my overly expensive roadside coverage. For a family of 6 it was going to be $415. But then I remembered the last 3 times my children called AAA for towing and roadside service, a AAA truck NEVER SHOWED UP ON ALL 3 calls. One call even put my son in danger of his life as he had to spend the night in his truck on I-35 all night before a different tow company came. You can use AAA for maybe printing maps or something but DO NOT RELY ON THEM FOR ROADSIDE ASSISTANCE. They will almost always let you down. I would give zero stars but I guess you have to select one star to submit this form.
-
March 2025 by Jax “Jackie” Vickers
Once you become a customer, these people don’t care about you. Customer Service is sub par after that.
-
November 2024 by Abel Torres
SUSAN WILDS is just a rude and helpless individual.
Called for help and kept interrupting me during our conversation. Never helped in anyway and transferred me to a virtual agent instead.
This is just not a professional way to do business. Poor customer service.
Really sad.
If you are not happy with your job find something else.
Spoke with the manager Brenda. Hope she can handle the situation and train and educate the agents at this location.
-
September 2024 by Mary Price
Insurance department: Nothing short of horrible. The only reason there is one star is because you can not post comments without a star. No follow thru by agent or manager. I never got a policy for which I paid for June 2024 and this is Sept. Many calls to the Allen branch went unanswered. Spoke with Ins. Manager Vrenda in Aug 2024 and she assured me we did have an active 2M Umbrella policy. I asked for a copy of her screen and she said she could not give it to me. She said the policy was stuck in underwritting. She NEVER got back to me. Calling the Allen Branch is a joke....they don't answer or will answer and hang up. I called customer service and they show this policy was cancelled 8/28/24. So, I have paid for a product and they cancelled it with zero notice to me and they have my money. Customer service promised on 9/6 that she would get back to me no later the 9/10/24 with a resolution. Today 9/13 no call. Today's call to Customer Serice, this rep same story I asked to esculate to a manager and was on hold 35 mins. with her checking in to say she couldn't get anyone to help her. Interesting, even in their own orginazation they can't get answers! This is my first year with AAA insurance. I have my home, cars and (I thought) Unbrella policies with them. I have lost confidence in them and can only imagine what whould happen if I had to count on them for a claim. My next call is to the insurance commission.
-
August 2024 by Steve Phillips
Every time I call up there, someone picks up the phone and hangs up on purpose. Very bad location.
-
August 2024 by Rachel Gardner
Horrible customer service at this location. I have been calling for weeks and still haven't received a call back..
-
May 2024 by Robert Szyka
Called for quote, said they'd get back with me. Never did, didn't respond to emails. Moving on.
-
May 2024 by Paria Vm
The worst aaa branch I ever called!
-
April 2024 by Lano S
Very expensive insurance.
-
March 2024 by Ellie He
I currently switch from AAA where I had 10 years of membership to State Farm just because this Jason or John ( whatsoever your name is) couldn’t explain an increasing $800 on my auto insurance and also insulting me during the process.
-
December 2023 by Michael Wu
Limberly at front desk is superb, easy in and out within 10 mins for me and my wife’s International Driving Permit. Pictures taken there too?????
-
September 2023 by Olden B.
I have been a member for 12 years never having ti file a claim, until now. It has been a f**king nightmare! Got my claimed filed, but after that no follow up. You can only leave messages because no one answers the phone, then no o e returns your call. I went to member services and wS told, the could not help me contact my claims adjuster because they had the same numbers I had...WTF!!!! I passionately hate AAA. Do not use AAA, they only want premiums. If they ever settle my claim I promise the minute afterward it will be cancelled. BEWARE!
-
April 2023 by Danita White
Thank you for helping me get my International Driving Permit before a big trip! The process was simple and the team member who assisted me was efficient and helpful. She even took my passport photos ($15, nonmember) as I only had one. Thank you!
-
March 2023 by Sue G.
I called the Allen office to get travel information because I was planning a road trip. The lady that answered the phone was not friendly, it seemed as if she was annoyed. She asked me if I wanted the Allen Office on Stacy? After I told her the reason I was calling she transferred me to someone else, I left a message. And of course my phone call was not returned. That was three weeks ago. I called the Plano office. The lady that answered the phone was very friendly and was more than happy to help me. I hate I cannot remember her name. I received the information I needed for my road trip from her. Thank you. I will never call the Allen office again. I will communicate with the Plano office only, I will tell my family and friends to avoid the Allen office.
