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July 2023 by Leslie L
*Crystal is unprofessional*She was rude*And this is not a place for her*She made us stand up for thirty minutes when we could have sat in her office*Crystal doesn’t know anything about L.O.C.*still have not received debit card its been 3weeks
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November 2022 by Jace Cuje
Became an Advancial member in May 2022. Thus far, the credit union has been very accommodating and financially productive, hence the FIVE-star review. Hoping this relationship continues and grows in the future however, reserving final judgement until I see how my specific situation shakes out over the next year or so ... many thanks!
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October 2021 by Jake Hansen
Ashley and her team at Advancial are AMAZING! I have known Ashley for years and she helped me set up my accounts and get their super cool credit card. Good people and great service!
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May 2021 by PAulla Jeffers
Advancial has been my credit union for 20+ years. It’s an outstanding financial institution, offering the best rates and highly qualified personnel. I use the Allen, Texas branch and, while I use their on-line services for many needs, it is a pleasure to be greeted in their convenient physical location. Smiling faces, questions answered, speedy service? I’m good! Thanks to all.
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September 2020 by John D.
So nice to have this new branch at this location. I know not everyone can be a member of this CU, but they've been great. Been with them since 1984 or so. They've changed and expanded since they were just Atlantic Federal CU serving mostly ARCO employees and their families. The one thing that has been consistent is their customer service. Even if it is a bit difficult of a request they always find a way to make it happen or find a suitable resolution. I don't know how many ties I go to a commercial bank to get something simple done and it is a NO. When I go to Advancial it is almost always a YES, followed quickly with a "Thank you for stopping by, sir!"
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August 2020 by Bryson K.
They were great! we had Terry work on my mother-in-law's account after she had to move in with us and he did everything he could to make sure we were squared away and didn't have to drive to hours back to the credit union. Thank you guys sooo much!
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June 2020 by G C Carr
Thank you So Much AFCU-Allen branch for maintaining a drive thru lane for personal banking - especially now with all these tense, stressful, trying-pandemic times! Its really nice to get some things done for my elder mother that just cannot be done on line by her. Again, Thank You Kindly!
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May 2019 by Suzanne Longfellow
Fast and professional service.
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March 2019 by Maria B.
I've had a great experience so far with this bank. I orginally found out about this bank because they financed my used car. (Amazing APR) But I never thought about them for banking since my husband is a loyal Bank of America member. But we were looking to open a second account & BOA wanted $8.00 a month maintenance fee. We decided to try Advancial. Free checking & savings with no minimum balance or direct depositno atm fees and they have a credit card with one of the lowest APR'S like 8.5 %. So I was kicking myself because BOA is @ 15% for their best card. Plus, they were super nice & friendly. Also, they have a drive thru & we recieved our debit card right then and there. So just a heads up from the outside it looks closed. Not sure if this is do to their lighting or what. In a nut shell we will probably be dropping BOA.
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January 2019 by Tori B.
I've never had a bad experience with this location. They are always friendly and the transactions are always quick and painless.
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August 2018 by John Barrow
No problems for me yet! Love the quickly-disappearing DRIVE-THRU!!! So so irritating that banks & credit unions are shutting down their drive-thrus, and this is the 1 drive thru for Advancial near me that I know if that's not downtown Dallas, so THANK YOU ADVANCIAL for NOT shutting down your drive thru! And I HATE YELP!!! Only 1 review for this location on YELP, and, surprise surprise, NEGATIVE! This branch is always friendly and helpful to me. Screw what YELP idiots say. Anyway, I like Advancial. Have a great day.
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December 2017 by Jason Denison
They couldn't open a simple business savings account for me. I just don't understand. Took me 15 minutes at Wells Fargo. Losing business because they aren't on top of things. I won't be using them ever again
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June 2017 by Tori Asiatico
Always fast and such great service, I love this new location!
