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January 2024 by Shakum kumsha
The staff is super rude!! They were willing to exchange not return. They were so rude and so illogical. I got a display piece and wanted to return and they said it looks used even when the sticker was on.
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July 2023 by Carlos Perez
People think this closed forever but they just change where puma store used to be, it's like a trade, both changes to a another room
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December 2022 by Saher Maz
Worst store ever.The manager on Monday night shift curse me with B*** word.will never shop from this store again.
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December 2022 by Iman Ahmed
Clean & neatly organized store! staff is really kind and super helpful!
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December 2022 by Russell Willbanks
Still have black Friday prices 2 more weeks plus 40% off 2nd pair.
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December 2022 by Yash patel
Love itI always buy a purse for my wifeAnd its good quality and affordable price.
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September 2022 by Candy Man
The worst customer service ever …The manager doesn’t know the rules and policies which is totally different than what shows online.She need to be fired right away as she’s getting all the customer run away…Will never ever visit this store.She doesn’t want to return my product as she doesn’t want to do that with no excuse at all….
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September 2022 by Zachary H.
Don't expect any help, this location is terrible. The return policy is complete crap. Put a horrible taste in my mouth so bad I will never buy from Aldo again, I hope they go under with this predatory nonsense.If you take your shoes home and try them on they will not return them. They would not return my shoes because the appear worn... the worker took a quick look at the sole of the shoe and told me they could not return them. The sole of the Chelsea boots looked worn before I even put them on. They were new in the packaging and I had only had them in my possession for a few days and again I DID NOT WEAR THEM. Only tried them on.I attached pictures, tell me if you think I wore these for more than a walk to my mirror and back.
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June 2022 by Arzina Ali
Excellent staff!! Super helpful and will definitely be returning. ? recommend! ??
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May 2022 by vivek punjabi
The staff at this store is very very rude. The sales lady who may be the manager rudely told us to put shoes back that we had just tried. We were looking at any other shoe similar to it and we’re going to come back and put the shoes back but she assumed the worst.
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February 2022 by Paola Nemtala
02/13/2022 Worst customer service ever. The store manager” is terrible, this lady is absolutely bad at customer service, she has 0 customer service skills. I understand why the store was completely empty. Do not try to exchange at this location.
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January 2021 by Petter Nas
Came here on 12/29/20, manger locked doors at 7:15 when the store doesn’t close until 7303 customer came to the door within the time window.She was wearing a green sweatsuit and didn’t want to give her name.Management please review camera footage and advise this manger on your store hours.Thanks!
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December 2020 by Abhishek
I bought the sandals a week ago and I hardly used it. But the soul was separated from sandal with weak gum. I requested for a exchange but the manager disagreed for it. Bad customer service with bad quality of goods in the store.
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August 2020 by Girl Girly
The Hispanic manager which is a female is very rude, and so are the female cashier! They do not greet people, they do not help customers, and I had very bad experience with them multiple times! I rather drive all the way to Grand Prairie just to avoid this place! The management needs to train their workers to have good customer service experience! Maybe get other people who want to actually work.
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June 2020 by Patrice Morrison
Yesterday I went into this store just to see what their inventory looked like. I walked in and wasn’t greeted. There were three employees working at the time, two women and a male. Ten mins into looking around still wasn’t acknowledged . The employees were just talking among themselves . About 15 mins in a female employee decided to see if I needed help. She helped me. While she’s in the process of helping me the male employee decided to go in the back and turn off the lights while I was still in the store. Went to check out and the female employee that helped me started to clean and that left the male and another female employee behind the register . They once again are talking amongst themselves, conversation went something like this: male, whispers something Female : see you did get a saleMale: makes a face Female: look it’s a 50 something dollar sale Male: okayFemale: remember it’s a sale. Me: so annoyed Overall the customer service here sucks. Never going back again!