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February 2024 by Sidney Y.
Feeling very grateful to have found Allen Village jewelers , I have been there a couple of times to have watch batteries and jewelry servicing . Great customer service by great people , very nice selection of watches and fine jewelry , beautiful displays and knowledgeable and courteous staff . Thank you to Ralph, Ike and Sam who are very friendly and helpful every time. And thank you to Razia the manager of the store for being so kind to my Mom . Great people make great businesses . Definitely recommend this store.
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November 2023 by Andrea D.
My boyfriend and I visited this past weekend to get an idea of what I'm looking for in an engagement ring. The experience left us eager to return. The staff was helpful, their selections unique, and their prices unbeatable. Skip the big jewelers and buy local. Whether you're looking for a milestone gift or a chance to get out of the doghouse, I'd make a visit.
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October 2023 by Allison C.
Very kind! I asked for an impromptu steaming for my jewelry and Ike said "no problem" and did the task with a smile. Great team!
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October 2023 by Mitci Allen
I’ve used Allen Village Jewelers for years. The quality of workmanship and customer service is exceptional. Super nice people, good prices, and I trust them completely with all my jewelry.
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October 2023 by Carolyn struthers
I recently had my wedding ring repaired as the band had split and needed to be soldered back together. Less than a month later it split again. I took it back to have them fix it again as I did not want to pay again to have it fixed. They told me it would be another $85. He said if it had only been a couple of weeks it would have been free. So apparently they only guarantee their work for two weeks. Really??? Would NOT recommend them for jewelry repairs.
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September 2023 by Diana S
Had great experience here. I recently brought my engagement ring here to get a reset. Great selection and the staff were very pleasant to work with. I am happy with the reset and it turned out much nicer than I expected.
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August 2023 by swimmerfly200
Amazing team helped me find the perfect ring! They worked really hard to get me the biggest diamond I could with my budget and put it together in no time at all! Would 100% recommend to anyone, due to there great service!
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August 2023 by Sondra Stewart
I enjoy the people working here and the beautiful selections. This review is late due to life and moving.Husband bought an upgrade for my wedding ring plus an extra one for it was beautiful. One of the stones needed to be replaced in the second one and they put the stone in the wedding ring. The gentleman damaged the second one and the prongs on the first wasn't placed properly. They constantly snag things. I bought my husband a new ring and it broke within 2 weeks. It was accidentally dropped on the carpet not too long ago and completely fell apart after the first repair that was completed, did not line up properly. I also bought some CZ earrings with reassurance that it will not tarnish but they did. We spent quite a bit of money here and I'm feeling disappointed in the quality of work and not having an honest employee. This just makes me sad writing this.
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August 2023 by Dana Jakus
I highly recommend Allen Village Jewelers. They have made some straight forward, "routine" repairs; but they have also saved some pieces that were heavily damaged. I was SO happy -- and impressed! Their prices are reasonable and their response time is fast.
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July 2023 by Colin Smythe
Had an awful experience here.I originally bought my wife's wedding ring at a wonderful jeweler more than an hour away from where I currently live. Because of this I figured I'd take it somewhere closer to fix a simple bent prong.After receiving multiple recommendations from friends and family (none of whom will be returning after seeing the outcome of this ordeal) I brought the ring to Allen Village Jeweler.Within a few days we got the call that the ring was fixed and the two outer bands were cleaned. The two outer bands were fine and looked clean.The center band now had a prong that what significantly thicker and was not even touching the center stone as well as what appeared to be a groove ground into the band. The first 3 pictures show how I received the ring after the first"repair."Mistakes happen. While I wasn't pleased I spoke with them and they took the ring back to work on it more.When I received the call that the ring was finished I went to pick it up and to my surprise it had gotten even worse!The ring had 2 prongs soldered together"to make it stronger" with a deep furrow between them as well as pitting in the affected area (Shown in the remaining photos). They insisted that no material had been removed but the entire profile of the ring was asymmetrical (shown in the last photo, the bottom left side now slopes away.When I showed this to them they wanted to take the ring back for a third time.Since the work was only getting worse I declined and insisted on a refund of the $230 they charged for the "repair".I was told I had to come back later when a manager was in, which I did. When the manager, Razia, was in I spoke with her and she said she would have to talk to the owner about any kind of refund, offering store credit instead. After insisting on the refund I was told I'd have to come back later after the owner decided if I would get a refund.A week later, after repeated requests for updates, I was finally asked to come to the store. I was informed that I would only be getting a partial refund of $156 from the original payment of $232 as they were still charging for the cleaning and rhodium plating.I was surprised to hear that any rhodium plating had been done to any of the bands as that service was not discussed at all and palladium bands should not be rhodium plated as it heavily tarnishes palladium. This jeweler was also told multiple times that the Rings are palladium prior to any work being done.After leaving the store I went back to the jeweler where the ring was originally made and they did a wonderful job of restoring it. The jeweler even commented that whatever Allen had done to the ring made it very difficult to repair. I also asked if the bands had been rhodium plated and was informed that there did not appear to have been any plating done to the rings as was claimed.As stated earlier, I'll never be back to this jeweler and those that recommend the place to me have told me they will not be returning either.I can't understand how any jeweler would be OK with letting a ring leave their store in such a state.This store appears to be associated with "Infinite Jewels" on the BBB.
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July 2023 by Christy Gray
I would highly recommend this jeweler. I wanted a mother's ring made out of my father's wedding ring and they did an absolutely amazing job. I had an idea of what I wanted and they brought it to life.
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July 2023 by Steven Gullord
My wife noticed there was an issue with a mounting prong that holds the main diamond on her wedding ring. I took it to Allen Village Jewelers on a Wednesday evening, as my family has shopped there before. The friendly staff gave me an estimate and was told it would be ready on Saturday.To my surprise he called me Friday morning to say it was ready! The pricing was VERY reasonable and fell in line exactly with the estimate.I just picked it up, brought it home, and gave it to my wife. Allen Village Jewelers had not only fixed the problem, but they polished the ring so very well that it brought a tear to her eye.Want beautiful jewelry, or need a repair? Allen Village Jewelry is your answer!!
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July 2023 by Lenard Saunders
Hey! These guys are SUPER AWESOME and very professional! They take care of my watches all the time and any other issues I have! Not 1 time they could not provide me with service! Please give these guys your business. They are worth goin to! Peace and blessings to all!
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July 2023 by Christy G.
I would highly recommend this jeweler. I wanted a mother's ring made out of my father's wedding ring and they did an absolutely amazing job. I had an idea of what I wanted and they brought it to life.
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July 2023 by Gina F.
LOVE, LOVE, LOVE this jewelry store!! What a hidden gem! I have been going there for numerous years and have always had the best experiences! Razia, Ike, Sam and Raf are wonderful to deal with! Always a wonderful selection of unique pieces, which makes it difficult to choose at times. When I walk in I'm greeted like family, not just a customer! Highly recommend you give it a try!
