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May 2025 by Gloveman
Huge thanks to Brian for going above and beyond today! He helped me get the phone I needed quickly since this was something I relied on daily for work in sales at my company. He was incredibly patient and informative throughout the process, making sure everything was taken care of. Really appreciate the support!
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May 2025 by Erick Sunsin
Only reason it’s getting 5 stars is because of Brian
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May 2025 by Jamie W
Very friendly Tyson was great
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May 2025 by Kerry Lenihan
I went to AT&T store in Allen,Tx to pay my home internet bill. I told employee this and wanted service restored. He told me my account had been cancel. I ask who did that, he did not know and he could not take payment, I would have to call customer tech /support to find out what happened I called with my mobile phone and employee got up and left to handle another customer. I talked with tech on call and said just pay bill and service would be restored. I said I can not, in-store tech says it's canceled. He said let me talk to him, I said with another customer tech told when he got done with customer to have him take payment ok. 10 mins later I told him that tech said to take payment for home internet bill. He takes my money and comes back with change and receipt I think all is good and leave. Next day home internet is still not ip and I call tech support with same number, they tell me that tech paid mobile account. I don't have mobile account its with t_-mobile,, I tried a month or 2 before hand to get one with At&t but had porting issues and unlocking phone issues. So not 1 min on AT&T mobile service., but they decided to bill me for not getting service and then canceled the account. I owned 2 monthes of service I never had. Tech paid that account and not my home internet account. I can not get anyone to fix this, phone support says manager at store has to do it. Went to sttore, no manager onsite ttold to come back tomorrow. I go back. Wait an hpur, really 53 minutes for manager to talk with me. He does not know how to fix issue, at 11:30AM tells me go home he will get right and call me when he learns how to do his job. Rest of day, NO CALL, after he told me that he would call even if not fixed to update me.... NOthing. This was AT&T fault alao their fault for even billing me and having an mobile , which mever worked but was billing me for account($121.00) for no service . They have manager that doesn't know how to adjust bills or correct billing issues, and lies about calling you back. Today is day 5, phone support says manager atsm store needs to put in his code to fix issue. I would think since they have my money , they could turn back on service No, I have to wait until manager correct billing problems. Mobile account needs to be zeroed out and payment on home internet be credited before service goes back on. They caused problem, I suffer. Many calls to phone support, twice to store, 5 days later, I am running aoundl ,making all the calls and still nothing, except the payme!nt receipts. Now what?I AT&T, Allen, TX .
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April 2025 by Angela Ballard
Cristina was the best. She stayed late just to make sure we got our phones up and running.
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April 2025 by Cheng Zhang
Thank you Christina for patiently and professionally explaining all my doubts and questions.
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April 2025 by Young Kim
Worst and inefficient service ever.. so slow!!
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April 2025 by Sa Kia
We were treated VERY rudely by as associate named RYAN. He's a new employee that has no idea how to deal with customers. He was extremely rude and his manager wasn't much better. TERRIBLE customer service. Will not be going back here!
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April 2025 by Robin Walden
Great customer service. I recommend the AT&T store on Stacy Road in Allen TX.
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March 2025 by Ricky Brewer
Very friendly. Very adequate. Great service
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March 2025 by Dakstone Fleming
Thomas was great! Made starting a new line seamless and was upfront about everything!
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March 2025 by Shashank Palakurthi
Visited this AT&T store to inquire about plans and trade-in offers. The moment I entered, they greeted me, checked me in, and answered all my questions. Great service and helpful staff!
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March 2025 by Bridgett Morris
Justin was the best he helped me more than you know fast perfect gentleman I’m very pleased with my service
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January 2025 by Josh Haug
Terrible customer service. AVOID!!!
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January 2025 by Kiro Ezzat
The biggest scam ever don’t trust them with any trade in they take you phone and will never give you the credit or return the phone back
