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February 2024 by Liza John
I came here today to pick up an online order. The staff was courteous and prompt in retrieving my order. The store is nice and organized. I would go back again to do more shopping.
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December 2023 by SANJEEV SRIVASTAVA
Amazing shop Liked it
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August 2023 by D
Received a romper as a gift a few weeks ago. The romper tore after the second use on the top. When I went to exchange or see if I could get store credit they refused saying that without a tag even though we had a receipt they couldn't do anything. I felt that least they could have offered is store credit or an exchange. Very disappointed
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July 2023 by Aparna Tiwari (The wandering foodie)
This outlet of banana republic always is well stocked with good offers in place. We prefer some formal and casual clothing shopping from this outlet.
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July 2023 by Roberto Lujan
One of the best clothing stores where you can find beauty clothing and excellent service
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July 2023 by PRIYA BAFNA
The material of the cloth is just too comforting and soft! Every penny worth spent here.
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April 2023 by Sanjay Basu
New styles from last season at great prices. The shop is surprisingly organized.
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March 2023 by Alexandra E
It was expensive and not a large selection but it was okay since staff was welcoming.
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December 2022 by CLM
Went in to this store tonight an hour before the closed. I got back to the dressing room and it was closed off. The girls back there said the manager told them to close the dressing rooms 30 min before the store closed. I asked how I was going to buy clothes I couldn’t try on and I had a solid 30 min to try in just a few items well before they closed. They just stared at me. I drove 45 min to get there just to walk out mad and treated poorly. Never going back! I hope someone of importance reads these reviews. Seems like a lot of people have trouble with management there.
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December 2022 by Cindy H.
went in one hour before they closed and had a few item of clothes to try on. I went back to the dressing room and they said the dressing rooms were closed. I asked why and they said the manager told them to close them 30 min before the store closed. I asked how I was going to buy clothes I can't try on? They just stared at me. I drove 45 min to get to that store for specific items the we showed they had in store. I'll never go back. I hope someone in charge reads these reviews. Seems like everyone has issues it's management there.
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December 2022 by M
The manager Shelby is so rude and unprofessional. I don't recommend this place at all. I don't know how they hired this lady as a manager.
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September 2022 by Melissa P.
Never greeted, never asked if we need help finding anything and when WE ask for help - no help is given. I understand retail is difficult to work in (been there done that at a higher end store) however this store is lacking in all customer service from in store to on the phone. We'll be driving further to another location for our purchases for now on, or ordering online. Train your employees better.
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June 2022 by Michelle T.
This store easily gets five stars for a number of reasons. First, let me say every time I've been here, the team is incredibly helpful and pleasant. The morale here is high and all the employees are engaged and seem like they really love their work. Second-the product is great! BRF has modern wardrobe staples that are timeless and a great price point. They frequently have large sales/ promotions so you seldom pay what's actually the ticketed price. Third- the store is clean and well merchandised. They have layered outfits in some of the face-outs that help give you excellent wardrobe inspo and ideas for layering. Fourth- they go above and beyond to make customers happy. The lady who assisted me today was a rockstar. She was worked with me to take back an online exchange that was outside the return date window. I hate to be that person who returns out of the date range, but this lady was awesome and made an exception and I'm totally grateful for that understanding. We had received the item less than a week before our vacation and we had been out of the country for over 3 weeks and this was the first time I had the chance to drive out here. Thank you so much for helping me out! Also, not only was this lady really understanding but she was so good at assisting the other customers who came after me since I could hear the interactions as I shopped. That is a real rarity, especially in an outlet mall setting. Overall, BRF at Allen Premium Outlets is a hidden gem. You will definitely find lots of great clothes for vacation or the office at fair prices and the team really cares. Definitely pay them a visit and support them!
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May 2022 by Casey Williams
6:45pm on a Thursday and this is the check out line. Only two employees working the register. Clearly understaffed and sacrificing the quality of life for the employees and experience for the customer as a result.
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April 2022 by Shutterbug. dean
Not sure if this is a result of the pandemic, but the store in very sparse. If you're looking for something specific you'll do better going to another store. It definitely feels like an outlet and maybe more like a left-over warehouse space.While the there isn't much to shop for and the store is half empty, the clothes are crammed onto a rack and the folded things are not kept organized. There is, what seems to be, only the one cashier working in the shop. It's very sad feeling.
