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March 2024 by AKC
Don’t come here if you need quick service. They did away with there drive thru teller lines and only have one person working the counter while everyone is on the other side just chatting. Literally waited 45 mins to make a withdraw
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February 2024 by Pasia Ari Jackson
The teller Kenneth was so polite, quick and friendly! I appreciate that this branch is opened 1 hour earlier than all the others in the area. Great service all the way around!
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June 2023 by Javier C.
All I wanted to do was transfer from one account to another the 1st account was not Bank of America and I wanted to transfer money from that account into my Bank of America account they weren't able to do it what use is the bank branch if they can't do a simple transaction this place is horrible
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June 2023 by Lyn T
Went to this bank ATM to withdraw some cash from my checking and it charged me $3 processing fee?!?!? I have been Bank of America for years and never had to pay to withdraw my own money.
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April 2023 by May CG
Self service is encourage at this location, if you need assisstance with something you will need to figure it out on your own.Only 1 banker available at this location. 4 -5 days wait time to schedule an appointment.
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December 2022 by ESE EDOKPAYI
The way I was treated at this bank today was terrible ? I went to my car and cried. No body deserves that. Switching to a different bank
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November 2022 by Kimberly S.
Worst bank location . Terrible customer service ; wait times too long and managers are AWFUL at customer service . Go to another location !!! Avoid Mcdermott, in allen .
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October 2022 by Yoelevi Mathey
I went to this banking center today because the one on Greenville Ave mess up my teenage son account when we were trying to update our contact information after our move from the MidwestI was greeted by Maggie and a very upbeat associate Nathalie.Nathalie took care of my issue, update the account properly and change my mind about closing this account.Nathalie great smile and excellent customer service make my day.She is definitely a great access to BOA!#HappyHoliday
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October 2022 by A Wynn
Branch mgr has no people skills and vert poor customer service .
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September 2022 by K H
Fallon was so awesome but she's gone. Branch Mgr is not customer oriented. Bank reps only care about getting thru their appointments not actually helping clients. Emailed the DM and no response.
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July 2022 by Riley Davis
Scammers. I deposited all the money in my previous checking account at another institution in a new account at BoA and they're holding my money for 10 days and tell me that they have no means of removing the hold.
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June 2022 by Isaac D.
Placed a hold on my money that I deposited in my account for 10 days. When I asked them to remove the hold or shorten it they said that I signed a deposit agreement and therefore they could do nothing.
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May 2022 by Danny Raetzsch
Couldn't close my account because they don't answer their phone. Withdrew all my funds out, got charged a $12 service fee for low balance. Now I can't close my account because they say I owe them $12.Update: after a total of 1 hour and 39 minutes on the phone, BofA agreed to waive the fee and close my account.
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January 2022 by Claudine Mathey
I went to this banking center today because the one on Greenville Ave mess up my teenage son account when we were trying to update our contact information after our move from the MidwestI was greeted by Maggie and a very upbeat associate Nathalie.Nathalie took care of my issue, update the account properly and change my mind about closing this account.Nathalie great smile and excellent customer service make my day.She is definitely a great access to BOA!#HappyHoliday
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January 2022 by Isaac Escamilla
Maggie was super helpful and patient. She helped resolve my issue without hesitance. Everyone was super nice and welcoming.
