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October 2023 by vinson nguyen
Ruby Gupta did a very good job. 10 out of 10 stars. She help me a lot .I like her everytime I go to the bank she helps me a lot.
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September 2023 by Conny Vansickle
Ruby Gupta has been so much help to us today. She is very professional and competent. She is so easy to talk to and understands the needs of her customers.
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September 2023 by Beth Love
Wonderful experience with Ruby Gupta, Consumer Banking Relationship Specialist. She was warm with an outstanding personality.
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September 2023 by Linda Vansickle
We appreciate the wonderful service from Ruby Gupta today.
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September 2023 by Jason Phillips
Ruby Gupta has been very pleasant to work with when opening several business accounts. Responsive communication!!
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September 2022 by Sogini Mathew
Poor handling of business account. No explanation or support- if you’re a small business, stay away.
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June 2022 by Patrick S.
Lots of fees and I was very unhappy. I will say it was for a business account. Personal I have used them for awhile and I am happy with their service but as far as business it was terrible
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January 2022 by G Petty
I seldom leave reviews, but it always makes my day when I go by this branch of OZK bank in the morning. Everybody there has such a pleasant demeanor. It’s always a good start to my day when I go by there. Worth the drive. A+
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January 2022 by Dr. Glenn
I seldom leave reviews, but it always makes my day when I go by this branch of OZK bank in the morning. Everybody there has such a pleasant demeanor. It’s always a good start to my day when I go by there. Worth the drive. A+
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September 2020 by todd bales
First off, let me say that I am a big fan of this bank. I'm a long time very satisfied customer. They are a big enough bank to handle all of my needs, yet small enough that I'm not just a number and they always greet me by name when I arrive. So the reason for the 2 star rating is this... international wires. I send a monthly wire and the time it takes to execute the wire is absurd. I literally office in the same parking lot as the bank in Allen but they insist I wait everything on their end is done, instead of allowing me to go 30 seconds away and come back. This morning, 10/01, I arrived at the bank at 9:20 a.m. and sat in the drive thru in my car for ONE HOUR waiting for the wire to be finished. I am also in the service industry and it is UNIMAGINEABLE that I would ask one of my customers to wait in their car one hour while I do my job. If they could figure out this very painful wait time on wire's, this would be a 5 star bank.
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June 2020 by Spencer Bonneau
They would not give me my account information after me giving my social to them over the phone. Somehow remembering an old street address is more important than my social. I will never use this bank again. Then they gave me a number to customer service who tells me to call the brancbranch for my info. AWFUL CUSTOMER SERVICE.
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April 2020 by Kim Reed
I thought I knew all the people there. In this time with the cornonavirus and I'm moving out of state you would think they would understand. I just had the person I was speaking to hang up on me. Can't wait to get all my money out of Bank of OZK.
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June 2019 by Travis Crawford
Horrible Bank, be very careful if you decide to get an account with them. I had a business defraud me, i filed a claim with all documents needed to prove 100% it was a fraud. They took almost a month,and allowed it to go through.I was told that they couldn't do anything with that particular company. Not acceptable. A bank is supposed to protect you and your money. Needless to say, i have a much better bank now
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June 2019 by Madison Strand
I am editing my previous 5 star review...this bank used to be awesome- friendly and helpful staff, easy to use app, etc. over the years, the staff has pretty much been recycled, so none of the original amazing people are there anymore. Banking in general is confusing to me and I have a lot of questions and this new staff has not been helpful to me at all. They are condescending and they will not even try to figure out a way to be helpful. Sad that such a nice bank has turned so bad.
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May 2019 by Madison C.
This bank used to be awesome- friendly and helpful staff, easy to use app, etc. over the years, the staff has pretty much been recycled, so none of the original amazing people are there anymore. Banking in general is confusing to me and I have a lot of questions and this new staff has not been helpful to me at all. They are condescending and they will not even try to figure out a way to be helpful. Sad that such a nice bank has turned so bad.
