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January 2024 by J R
Friendly staff
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January 2024 by Pedro Beltrán Saucedo
very good
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December 2023 by Kamar
I went yesterday to pick up my order, it was 12 items and they were gifts. So from the beginning no greeting or acknowledgment at all, the cashier was super rude and short with her answers, I asked her so politely if she can give me three extra bags because these are gifts, she said no we can't and for the clear bag we are out of ribbon. She even gave me my order in a ripped bag and when I asked her to put them in another bag because it's broken, she just brought another bag and tossed it in my old bag. At the end I asked her what is her name, she show me a super mad face and told me that her name is Cindy and said I am the manager though!!! And kept starting at me!! I told her so what if you are the manager? She moved a way without even answering me. I have been a loyal customer for bath and body works for many years and have never experience such a rude and terrible customer service from them like this. It is a shame to hire a manger with such skills. So disappointed and never come back.
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December 2023 by Vanessa Maturino
Cashier 3819147 such terrible character. First she rang me up for 16 items when I politely let her know “I’m sorry I have 15 items” she immediately said “no it is 16.” She rang everything up again and of course she did NOT apologize after. I asked her for two bags instead of one since the items are a bit heavy to carry around the outlet while shopping and her manager proceeded to saying “no, one bag should handle your 15 items” my suggestion is if u hate your job find another don’t make the experience terrible for customers specially during the Christmas Holiday.
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December 2023 by Tim and Abi Pascual
Aaliyah or whatever that curly black lady who wears glasses in bath and body was very rude. If you don’t know your job don’t tell the customer to wait before you explain or tell something because you make yourself funny. You make of me when I have a free coupon for “up to 16.95” reward as a member of bath and body and been using it for years and you will tell me I can’t use it because I got an item that’s less amount? I’ve been using rewards and redeeming offers before and it was my first time to encounter like you that will make fun of me thinking that because I’m Asian you’ll make face and fun of me. All of the employees were very nice in different beach I’ve been unlike you. Then you will tell me that I’ve used that coupon even though I wasn’t because I just got it from mail box. When I add item, still you don’t want me to use it and will make fun of me. I tried to give my coupons to other people but when they scanned it, they got it under my name just to prove it is working.Be nice. Don’t be racist ☺️
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December 2023 by Connie Connie
I arrived to the store and waited inline outside the store which wasn’t crowded. I didn’t find what I was looking for when I asked the sales team they had no idea of either scent I was looking for. I ended up getting three candles that smell great. Parking was a bit hectic.
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November 2023 by amrutha
I just loved this place with an excitingly huge collection of mists,candles ,Miss Carney was extremely helpful in picking and searching for what I asked.All the staff were very warm and welcoming.
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September 2023 by RH
Megan should not hold the title of manager if she’s going eye down on shoppers the whole time they shop for no reason. She’s unprofessional and made my experience at this location feel rushed and uncomfortable.
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September 2023 by David Vincent
My wife and I went there on tax free weekend and they had some pretty good sales
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August 2023 by Jo Mac
This store has EXCELLENT customer service. The whole team was wonderful but 3 people stood out to me. The first lady at door whom convinced me to buy a new scent (absolutely loved it), Ms. Karly, and Ms. Neala. I was shopping with my very whiny and tired toddler, who was having tantrums in the middle of the store because I wouldn't allow him to spray a fragrance. Even after everything that has happened at this location the whole team still have great spirits. They were super supportive, understanding and assisting me with my whole shopping experience. They are definitely my go to store now. 8/6/23
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July 2023 by Emily Santos
Great little store. Customer service was great! They usually have great deals. They have something for everyone!
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July 2023 by Rupendra Sharma
Their store manager is super rude. We bought stuff of a good amount and while we were checking out tote bags. She rudely said “These are for sale”. I mean, If I can buy stuff for around $75 I can buy tote bags for $2 too. My 6 year old picked up a cream. She snatched from her hand and put it back in the bucket. Super rude lady. Not a kid friendly store.
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May 2023 by A Taylor
At Allen outlets. Good deals, always crowded and crazy hoping to good u don't break something. Get the app, I got a free 3 wick candle holder today
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May 2023 by Brock Wakham
Wonderful soaps, candles, bath products, and so much more. Every one of the staff is welcoming and helpful. The only downside is that the Allen Outlet Shops are an absolute nightmare to get to. Entries and exits are convoluted choke points designed by evil sadists. To be fair, it is not BBW's fault but just be warned. Your best bet is to park in the outer north lot and hike.
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February 2023 by BEVO R
Nice place, and the shelves were full!! The lighting in the store made for horrible ? pictures ? but I did my best ?. They even had 2 sinks, so you could wash your hands ✋️ to try out their soaps , and that was a really nice feature in the store. They are a lille pricey, but I guess ? it's worth it. The stress ? relief ? ? hand sanitizer is my favorite of everything they sell, so I do highly recommend that. ? stop ✋️ by and give them a try as all the staff were super ? friendly and helpful, and as I mentioned, they have fully stocked shelves and a wide variety of items... SAFE TRAVELS TO ALL!!