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January 2024 by Ric B
Tried to cash a paychek check and they denied it. Do not bank with this pitiful little bank.
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September 2023 by Texas Recruiter
The bankers at this branch are clueless. The experience makes you feel like you are in a third rate bank in Mexico--not the United States.
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August 2023 by 캡틴하록
OMG. I got worst happened today. I went for deposit but drive true is all closed and only one opened. However, it didn't have sending jar. I called and the banker say it doesn't have jar. Also, there are some people at the lobby, so she can't help. I just entered the bank and the banker, who is senior relationship banker - Rose Tarbet, was so rude. I just let them know the drive ture is only one section open. However, she keep try to argue with me. I said I don't want to argue with you, just let you know. She keep did over action.i thought I am not a customer in there.If you need and service, please please find other location or do not ask to Rose Tarbet.
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July 2023 by The dream team _
The seating area is actually disgusting. Gross stains on seating. Totally unacceptable for a bank this big. Employees untrained and because of this incompetent. It is not the employees fault, just so poorly managed. The CEO is worth 50 + million and they have untrained employees and stained chairs in lobby.
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July 2023 by Larry Smith
The team at Truist is great. I'm not very financially savvy but I always get more than enough help. They really care about doing things correctly and always go out of their way for me.
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July 2023 by Tj Reilly
Bill is a very knowledgeable and understanding banker. His ability to interpret federal regulation and audit a bank error, where another branch failed to do, saved Truist my business and probably a major FDIC audit
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November 2022 by shashank B
No respect for customers time even after making appointments. The seating area is very unclean with really bad stains on chairs.
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October 2022 by M F
This is the worst bank ! Closing this account asap!
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August 2022 by Timmy Lou
Great friendly customer service from this branch but the bank's policy just kills it all...THEY WILL FIND AN EXCUSE TO HOLD YOUR CHECK/S AS LONG AS POSSIBLE.
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May 2022 by Pooja Bhatt
Worse service ever. No customer service at branch. Also, they never answers calls
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February 2022 by Rafi John
Worst bank ever to deal with. I have my mortgage with it and I tried many times to refinance it, but they have very bad communication don’t reply to email or to call back. I’ve been trying over than 2 months and no result. Stay away of it.
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January 2022 by Kendra Jones
Horrible customer service from Shawn. I deposited a check into my account and I usually don’t use it. It was actually overdrawn. So I figured I should put money into it. He tells me that it won’t be available until Dec 22nd. I didn’t know I could say no thanks and get it and bank elsewhere. Naive I guess. So I just got my slip and left. I got home upset and decided to call. Shawn was not helpful and rather rude. He admitted he didn’t tell me I could take my check back, but now it’s too late and there was absolutely nothing I could do to get my money earlier because my account was overdrawn. (Like $20 because of a bank fee) Had no understanding or helpfulness about him. Just o well! I expected more quality service or even an apology for not giving you all your options. Guess I will be closing my account on the 22nd when I finally get MY money and closing my husbands saving and business accounts as well.
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January 2022 by Kristin Sprinkle
Worst bank ever. I have been with bbt for years and as of today, will be switching to another bank.
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September 2021 by Volt_Night Roleplay Minecraft And Roblox
BB&T Was able to help us make accounts on Saturday when no other bank would thank you BB&T!
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July 2021 by Ryanne D.
I've used BB&T for years with no problems. However, since they have merged w a few other companies, the online banking doesn't always work. Had to drive to a location, which is t close to home to deposit checks because it's not working online for me. The teller (drive thru) was friendly, however when I asked what the issue was she gave me a very generic answer, brushed me off and moved forward w what she was doing. I'm hoping the kinks getting fixed soon and there is no issue going further.