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October 2023 by parker self
April was very helpful with my selection - couldn't be happier!I like this place a lot - nice clothes for normal people. You can't go wrong here.I'm not big on logos on clothes, like most stores in the outlet mall. I don't wanna be a walking advertisement, so instead, I'll avertise my exemplary experience here: most of their clothes had no logos, which is a huge win. And they fit well, too.Don't be weird. Just shop at Brooks Brothers.
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October 2023 by Jay Dyess
Great little store here. Nice selection but I didn't buy anything. Did not get waited on as I thought we would.
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September 2023 by s k
Kylie was very friendly. Appreciate her patience and efficiency.100% cotton 100% recommended
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July 2023 by Chris P
I had to return 2 separate orders which was a hassle for the team but they couldn't have been friendlier and more accommodating. One item I exchanged for another size and they applied their store discount so I actually got a little store credit back. Very happy with the service.
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June 2023 by CHRISTOPHER DELEON
Amazing store, amazing crew, glad they’re here!
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May 2023 by Ken Moon
Be aware this store is so rude for the customer who is returning items.I would give 0 if I can. The store manager(Andres, maybe he is not a store manager but he said that) abuses refuse return process. Items are all in good condition exactly what it was. He even did not like to honor their return policy. He really like to have any problem himself.I said I'm returning those product and re-shopping in different style then He asked me to point what item is what on the receipt. it was ok. so I did it. I kindly pointed each item on 2 receipt.Then he told me it looks all tags were removed and re-tagged saying that he know how he does but it was tagged in different way in such a rude way. Saying it might not be returned. Question was so inappropriate as there is no any sign at all. I just bought 2 days ago and brought back. I even brought one of displayed item to him showing how they tag on items.I was so questioning why he think i did that( who are not?). I asked why then he told me "Do you want to go different store for return? " What? Was he abusing return process?Finally, he said he would not take return saying he did not feel secured. What? he must be able to be an good actor. Who is going to be just quite after being treated / asked such a inappropriate way? He did say any sorry for his misunderstandings.I can see many review says that staff at this store is not willing to honor return process. This might be there general practice when they are asked return.Just be aware.. they are not kind when you return. They might find any reason to refuse.
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April 2023 by James Hall
Phenomenal service from Salvador! Super helpful finding some shirts that were not in stock but he went the extra mile to make sure and help me find what I was looking for at another store. These are the people that make you come back over and over! Thank you!
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April 2023 by Brian Shin
Drove into town for a wedding and forgot to bring my suit. April went out of her way to help me find a suit that fit perfectly off-the-rack and she gave great fashion advice to help me pick a matching shirt. I was able to look my best for the wedding that same day. Thanks April!
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April 2023 by Dustin S.
Great selection and even better service. So glad I came here to find quality pants and shirts at great prices. Shirts were like buy 4 and get 40% off. The pants were 25% off as well. And when there wasn't a size in store, they ordered them for me online and shipped to my house for free. Again, best part was the service and will be back, no doubt.
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October 2022 by Grant Bahnman
Overall an excellent experience, even though the selection I wanted wasn't in store. The gentleman working was very helpful and recommended items appropriately and where we would be able to find them. Only issue may be relatively low staffing reflecting how long before you are helped.
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September 2022 by Fantaye Gebremariam
I have been in the allen store, I would like to appreciate thier customer service, and helping to pick the right fit and easy exchange ?
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May 2022 by Edward Abraham
Very disappointed with Liz, the manager/supervisor who tried to push expensive suits on me. Also, at the checkout she avoided giving me points and I had to come back to fix the transaction. It’s amazing how people forget honesty is the best policy!
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February 2022 by Gary White
Excellent customer service!
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December 2021 by Aldair H.
Awesome place love the people and clothes!! the employees are amazing always helping and making it easy to shop!
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December 2021 by Lane Wren
I buy all of my work suits from Liz at the Allen Brooks Brothers! They have the best prices, most friendly staff, and best style advice out of all the suit stores I have visited. They are not pushy or insistent while you browse unlike Jos. A Bank or Men's Wearhouse. I will gladly wear Brooks Brothers suits/shirts/ties for as long as I have the opportunity to do so. They ensure that several of my team members and I look sharp while on the clock at Choctaw. Go see my Suit Lady Liz, you will not be disappointed!!!
