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March 2025 by jchpmn
Poorly staffed. Long lines.
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January 2025 by Sarah Rodenbach
The staff at this location is great! They are attentive and very efficient. I was having an issue with a deposit they were quick to help fix the issue, specifically Sean and one of the tellers whose name I didn’t catch.
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September 2024 by seokhee jang
When you go to change coins, 50% don't change as much as you want because there are no coins.
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June 2024 by Aida LaPoint
We went to this location to open a college student account for our son. We did not have an appointment, but nevertheless, we got in within 5 minutes. Everyone at the location was very professional, but Juan Hernadez, who helped us open the account and new student credit card was exceptional. What an amazing young man. He explained everything to our son, was very personable and made everything look easy and effortless. The whole process did not take long, because of him. He helped us even download an app and walked my son through it, and showed him different useful features. This was very good experience due to Juan.
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June 2024 by Robert Lawson
Kendal is really friendly. The whole staff here is really nice of course, but Kendal has a certain relaxed yet professional vibe that just makes you smile! Love the team here! They always like to help!
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June 2024 by Abigail Alvarez
Sean O'Brien was GREAT. I'm used to banking being a stressful experience, but he took care of my account updates easily and helped me feel comfortable when asking questions. He made sure that I had all of the phone numbers I needed and assisted with set-up for Auto Save in the Chase app as well. I will be booking an appointment with him for all of my future in-person banking needs!
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May 2024 by George
This branch has an ATM inside that has $1 and $5 bills, which is very helpful. The staff, however, is a different story. During my most recent visit, they refused to deposit a properly endorsed third-party check and cited a global Chase policy. I wasn't able to find any such policy online that confirms the teller's story. Went to Capital One bank afterwards and received proper customer support with no complications.
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May 2024 by Justin Henderson
If you want a bank that will listen to your needs and help you and your business out…..don’t choose Chase. Period.
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April 2024 by Chris Coats
I can't speak for the other staff, but Misty Cooper is amazing, and Chase should (at least) triple her salary for all she does. It's so rare you find decent employees at big corporations (like Chase), because the corporations instead divert that money to shareholders and its top brass. So I seldom find customer service anymore. However, Misty Cooper is an exception. She consistently provides the kind of customer service we SHOULD expect from a big bank like Chase. So credit where credit's due. I just can't recommend enough!
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April 2024 by Matha Goram
The tellers (X2) were hunched over their desks too oblivious to customers in the queue!?? The one that served me didn't have the common courtesy to greet.
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January 2024 by Ms Gabrielle
I want to share my experience with Evelyn, a teller at this bank. She was SO helpful for my husband and I. She was not the one scheduled to help us but took time out of her schedule to calmly and patiently help us to get everything done we needed. We really truly appreciate it.
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January 2024 by Chris L.
Misti was very kind and helpful in getting my father’s account closed down after his passing. She answered all the questions and was very personable, sharing her own experiences. She made me feel comforted during a really hard time.
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November 2023 by Ivonne McGee
Chase Bank does not communicate with the customer about any issue they are experiencing. I was not notified why we were not getting are deposits due to there second parties they dealt with .There was no communication between the bank and the costumer about the issue they were having.Not even an apology or how long it was gonna take to resolve the issue. My company had to pull strings to make sure that we were getting paid.The bank didn't give a damn.If they work with a Federal Reserve they need to make sure that people's deposit are being transfered into their account. I am thinking about switching institutions. How do we know this is not gonna happen again..I deffinitly been thinking about switching to another bank.
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November 2023 by Stephen Popov
Excellent service at the counter, thank you!
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October 2023 by pororo
Went to go get some papers notarized. They told me I had to book an appointment. I look around and see four people sitting at there desk doing nothing. What a joke. Went to UPS and got my papers notarized in less than 5 mins. 10/10 customer service chase bank ?
