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April 2025 by Lisa Q
Wow! What a bad customer service. Banker has no respect and bad attitude towards the customers. Will avoid this branch whenever I can. I am never so pissed at a person.
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April 2025 by Christopher Malhas
I had the pleasure of chatting with Luis and he made me feel very welcomed and appreciated. That being said, it was super annoying having to call chase's phone # to see if this branch was open. Chase made me jump through so many hoops, but once I was able to get talking with Luos he cut right through all the nonsense restrictions and was able to get me the help I needed.
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October 2024 by Nallely Navarro
Walked into this branch at 4:22pm. I was wanting to open a checking account, a girl walked up to me at 5:25 to tell me she had no availability the one personal banker she had was busy that she could schedule me an appointment for the next day . As if opening a checking account was that hard although I think we all know the staff never wants to be there a minute past closing time . I was unable to do it online which is why I went up to the branch otherwise I wouldn’t have done up there to waste my time . I definitely won’t be coming back .
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June 2024 by Emma Profili
Absolute massive rave to Tammy who works here. She was not only extremely helpful but very kind and understanding. If I could give more stars I would because she deserves to be recognized. Thank you so much!!!!
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December 2023 by Mariah Shea
Olivia B. was very rude and hostile for no reason. I came in there regarding what customer service told me over the phone; and I was misguided. Not a huge deal. I took my identification back and told her it’s not that serious so there’s no reason to talk to me like that. It’s like she was immediately frustrated that I came here misguided. Overall my intentions weren’t to go in there to argue over 12$ fees. She was immediately hostile and rude pointing out how wrong it was about how the account works when I just explained how I just wanted to close my account if I’m going to continued to be charged as a college student. And I told her I wasn’t comfortable with her closing my account with how rude she came across. She claims I was; but the thing is I was in there with a busy toddler and my focus was trying to keep him entertained so I could get out of there. I don’t think I deserved to be treated that way when I am just a college student trying to resolve my account. She doesn’t need to be working in customer service. She did try to help by “calling”, but it felt like it was more like she was hell bent on proving someone wrong to start an argument with how her attitude was about the whole thing.
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November 2023 by Ivonne McGee
I notice that the bank has a bad reputation notifying people about issues.For example this weekend I did not receive my deposit from work due to federal reserve issue. No message or notification on when the issue will be resolved.I think I will be switching banks.
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September 2023 by Scott O'hara
Tammy helps make our business deposits quick and easy ?
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September 2023 by James Campbell
Do NOT go to this location, whatsoever. The absolute WORST customer service on this Earth.
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July 2023 by R
Bad customer service
By the window or inside taller
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June 2023 by Rachael B.
Your drive up ATM is always down and out of service evry time I try to use it.
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May 2023 by Daniel Medders
I cashed my paycheck and took it to this location. The bank was closed so I deposited my cash to the ATM. While processing my deposit, the ATM displayed and error message. The ATM kept my cash but didn't credit my account. That was over $1000 and was all that I had. I called customer service who filed a claim and said it would be three to five business days before I could get even a partial credit; today is Friday so the claim wouldn't start processing until Monday. I explained that without those funds, I had no money for food, gas, bills, etc. I asked for an immediate credit of just $100 to live on until the claim processed. They refused. When I requested a supervisor, I was told that the supervisor would say the same thing and then they hung up on me. I understand that these things happen. I was totally willing to wait on the remaining funds if they could credit the account with just enough to live on and basically got told, "too bad" .People trust banks with their means of survival and should feel comfortable that, if a situation like this arrive, there is a contingency plan in place to ensure customers aren't left with nothing. A financial institution such as Chase, are well within their means to provide a temporary credit.I have never felt so disrespected and unappreciated; not to mention flabbergasted at this institution's lackadaisical approach to resolving this matter. Once I get my money back, I am closing this account and moving to an institution that understands the significance of managing someone's money in a way that doesn't leave them with no means of survival.******Update******The bank closed my investigation stating that there where no other issues reported on that ATM so I would not be receiving any credits to my account. When I requested the details of the investigation, I was told those could no be provided and I would need to have them subpoenaed. I have already reached out to a lawyer. I am dumbfounded as to how a multi-trillion dollar company, the 5th largest bank in the world, can be so callus and disengaged when it comes to protecting their client's livelihoods. It's now the principle of things and I refuse to sit back and allow them to steal money from me. I'll update when with a resolution as soon as I have one.
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May 2023 by Daniel Lee
I cashed my paycheck and took it to this location. The bank was closed so I deposited my cash to the ATM. While processing my deposit, the ATM displayed and error message. The ATM kept my cash but didn't credit my account. That was over $1000 and was all that I had. I called customer service who filed a claim and said it would be three to five business days before I could get even a partial credit; today is Friday so the claim wouldn't start processing until Monday. I explained that without those funds, I had no money for food, gas, bills, etc. I asked for an immediate credit of just $100 to live on until the claim processed. They refused. When I requested a supervisor, I was told that the supervisor would say the same thing and then they hung up on me. I understand that these things happen. I was totally willing to wait on the remaining funds if they could credit the account with just enough to live on and basically got told, "too bad" .People trust banks with their means of survival and should feel comfortable that, if a situation like this arrive, there is a contingency plan in place to ensure customers aren't left with nothing. A financial institution such as Chase, are well within their means to provide a temporary credit.I have never felt so disrespected and unappreciated; not to mention flabbergasted at this institution's lackadaisical approach to resolving this matter. Once I get my money back, I am closing this account and moving to an institution that understands the significance of managing someone's money in a way that doesn't leave them with no means of survival.******Update******The bank closed my investigation stating that there where no other issues reported on that ATM so I would not be receiving any credits to my account. When I requested the details of the investigation, I was told those could no be provided and I would need to have them subpoenaed. I have already reached out to a lawyer. I am dumbfounded as to how a multi-trillion dollar company, the 5th largest bank in the world, can be so callus and disengaged when it comes to protecting their client's livelihoods. It's now the principle of things and I refuse to sit back and allow them to steal money from me. I'll update when with a resolution as soon as I have one.
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February 2023 by Alice Michelle
Great customer service Kayce and Olivia were such a big help!
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January 2023 by Sean Hollingsworth
The people at this location have always been friendly, helpful and knowledgeable. :-)
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November 2022 by Jason
Bare minimum or less. Worst branch I’ve been to for helping a customer. My experience was less than the minimum. And don’t get to close to closing time.. they like to close early.
