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March 2024 by JoAnna W.
My husband and I were so excited to see the remodel, and while it does look good I was disappointed in a few key elements. 1.) I love Pinkberry, but the flavors this store had to offer were AWFUL. They had peach, a strange honey, regular tart, and a few other flavors that didn’t look good. No strawberry, no pineapple, no cake batter, just no “typical” flavors. It took me all day to get the taste out of my mouth, of just “testing” it. 2.) The smell was terrible. When we walked in it smelled like sewage water. Which was shocking, because it’s so new. We couldn’t sit inside because it smelled so bad. 3.) The flavors that I did end up getting from the Cold Stone “case” made me sick. I was nauseous yesterday afternoon, and then I was up 3 hours last night in the middle of the night with a stomach ache and some other stuff that was not fun. The staff was great. The service was great. But the product, the quality of the product, and the smell was just very off.
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February 2024 by Trenton Larkin
This is the first store in the nation that has all 4 of these shops combined into one. After a 5 month remodel this Cold Stone Creamery has transformed. This store now includes a Cold Stone Creamery?, Pinkberry, Kahala Coffee ☕️, & Rocky Mountain ?️ Chocolate ? Factory ? all rolled into one. We had a great experience last night and my wife and I absolutely loved the Banana ? Cream Pudding Ice Cream ?. It is absolutely amazing tasting.
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August 2023 by Louis ATwist
Good service and great milkshake but it looks like someone stole their broom. The floor was full of trash.Meh
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August 2023 by Isabella Allen
I was told they could put a kids size scoop in the waffle cone. He didn’t inform me that he was unable to do this and made a small size anyways and then charged me for something I did not order. I was also mischarged I believe because I paid the same for a small with no toppings and the small I did not ask for that had toppings and a cone.
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July 2023 by Andrea Phipps
Very rude lady at the kiosk. Ice cream was pretty much melted by the time we got outside. We also ordered a cake from this location, when they called asking a question about the cake unfortunately missed the call, but literally called back five minutes later and apparently this lady upon herself to do what she wanted to this cake. Making the cake look awful and not what we wanted. When we picked up the cake the lady running the kiosk was extremely rude about the whole situation. We have been to this location before about a two years ago and it was a completely different atmosphere then. We will definitely not be returning to this location.
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July 2023 by Maher M.
Ordered a cookie dough cake didn't have any cookie dough. Went back to store, they treated us like we were liars. Never coming back. First picture is what they advertised the next is what I got. I think for $60 it should be what you ordered. I would've gave a zero star if I could.
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July 2023 by David Fuson
Ice cream was great as always. Could have used a little more time on the stone though with as hot as it was it was melting so fast I coukd not keep up.
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July 2023 by Layney T.
needs tables out side table looks like a tornado came through and I guess somebody stole the broom.
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July 2023 by No Mercy
Tall guy that works here has an absolutely terrible attitude. Needs to learn how to interact with customers or find a job where he doesnt work with the public
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June 2023 by Sheena Wright
Very good. A little pricey for everyday. I will definitely go again for special occasions.
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June 2023 by dennette Gregory
The service was not good and I guess the lady that was so rude to one of the employee was maybe the owner? They should also be wearing gloves. Also they would not honor my gift card that has Cold Stone Creamery as a option to choose from. This place can not be connected with the real Cold Stone they don't do business like that? I will definitely never go back.
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June 2023 by Muhammed F Gulen
The worst ice cream ever, super expensive, dirty place, and customer service is terrible
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June 2023 by khurram chaudhry
Staff is a family with bad skills from asking what you want to mixing ingredients. The front door is so dirty that you can see finger prints from a month ago. This is my last visit to this place. Sorry but this location has gone to best to worse.
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June 2023 by Pamela Stickney
Current owners do not allow sitting indoors anymore. You have to sit out in the weather while your ice cream melts.
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May 2023 by Srini K
This store's customer service is the best candidate for Google to allow giving 0 or below zero stars. Absolutely rude person on the payment kiosk and offends customer by saying she knows to run her business her way and will not take any feedback or attempt to fix a bad quality ice-cream that we bought. To top it all, ice-creams are four times expensive than other comparable ice cream parlors ($ 9 for 4 oz. for "Like it" size) and this is without any toppings. I have no intent to go back to this store given they don't even know to talk to a customer let alone someone who is disappointed with their price, quality and service.
