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March 2024 by BRI (Bri)
Bought some flats and after 2month the soles are already coming apart and the "decorative" part is coming apart. I called Cole Haan and they told me to contact the store and noone helps me. So be aware
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December 2023 by Josey C
This has been a go-to store for me until I ran into issues with their return policy. I understand the 30-day return policy, but you would think there would be some leniency on a case-by-case basis, especially when you have been sick. Nope, the shoes I bought were brand new, never worn, and I was 12 days outside of the return policy timeframe. I would have been happy with an exchange for a different size, but they didn't even allow that. My household will no longer shop here.
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October 2023 by Hosein Kohan
Me and my wife went to store to buy a shoes , since I wearing for almost 10 years and I have been in this location many times, but this time I picked up a shoes and they told me if you buy another pair would be %50 off! So we pick another pair too , but the lady that works over there, she didn’t know how to calculate it and got help from the guy that work there and he said just give him 50 percent of the first one which was cheaper than the second one and when I asked him he was rude and told me do you want your refund which I never ask for refund! We drove 25 miles to get there and be treat like this! What a shame to owner and customer service! Specially first customer in store! Never ever go back! And maybe this is the best reason to look at other brands!
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August 2023 by Brooks Baca
Nice style but terrible quality. I bought a pair of Cole Haan shoes on Sunday and when I got home, I realized they were a little small. I never wore them. On Tuesday, I put them in the car to return after work. When I got to the store, the short amount of time in my car warped the rubber soles and the store refused to allow me to return them. Avoid!
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March 2023 by Nadeem Zaki
Came in to exchange a shoe I ordered online for a smaller size. Was told by the staff that the shoe was "worn" and they couldn't process the exchange. Shoe looked fine to me when I received and was in the same condition as it was shipped to me in, I'd just tried it on and walked around a bit before I realized it didn't fit well. Their suggestion was to go online and ask for a refund since they shipped me a worn shoe. I drove straight to another Cole Haan location and had the exchange processed no questions asked, no hassle. If you want a customer service experience that won't make you hate a decent brand, I would recommend going to another location.
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February 2023 by BEVO R
Great place to stop ✋️ by and get some nice shoes ?. They have the most comfortable ? ? dress shoes ? ? ? I have ever worn. They staff were all super ? friendly ? and helpful. They had a great ? selection of items, and seeing ? that it's an outlet store, the stock is always changing ? so if you see it ? and like it, I suggest you buy it because it may not be there nest time. I know you will like them as much as we did... SAFE TRAVELS TO ALL!!
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February 2023 by Mark Gomez
I have been shopping here for years. First time to have boots delivered. I received 1 pair in the mail and the 2nd pair is lost. You would think Cole Haan’s policy would be to send the customer a new pair and they would work out the lost pair with the delivery company. Nope, you (customer) have to wait 8-10 days for a claim to process and be complete. Than get a refund or wait for your shoes to come in the mail. Whatever happen to take care of the customer first. I love Cole Haan shoes but the experience this time is a 2 star.
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January 2023 by Addison Aaron B.
I love Cole Haan! This brand introduced me to sophisticated footwear by blending it with a casual twist.
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December 2022 by addicash
I love Cole Haan! This brand introduced me to sophisticated footwear by blending it with a casual twist.
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June 2022 by Wany Reyes
Customer service is awesome ?? Good prices! Great return policy.
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May 2022 by Wang J.
I used credit card deal for this brand. Fortunately, I found i like shoes and more I purchased credit card deal amount and more.. they ask me to sign up and additional discount which I was very happy. Next day I discovered the purse from Cole Hann still had security tag on the bag, I had to visit the store again to take off them. Store clerk help me to take them off and offer me want to some discount for my trouble. So I purchased a sock at half off. Yesterday, While I was shopping at Cole Hann. The my purse that I purchased few days ago had additional 20% off. I ask them to price match. The clerk took care of price matching and I purchased one others purse to with my credit card deal. Sale clerk charge me the wrong price, I couldn't check it at the store because I didn't bring reading glass. I didn't realized the their mistake till I got home. They over charge me by $15.59. I went back to the store to ask for correction. Sale rep was very rude and I was very uncomfortable. So they refer me to the manager. After the long wait, I explained my situation to her. Only solution they offer was to bringing it all purchase items and do again. I am so tired dealing with someone else's mistakes like I don't have anything better to do than running back and forth for it. Hopefully I can get refund all my items. I will update later!!!!
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May 2022 by Shane Johnson
My favorite shoe brand. Great deals here at the outlet store.
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May 2022 by Angela Sholes
It was great under their circumstances. I got my shoes!!!!
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January 2022 by Josh W.
I purchased a pair of Cole Haan shoes a while back, wore them no more than a dozen times. Brought them back because they are coming apart at both heels. The manager stated that since this is a discontinued shoe they would not doing anything for me. There is absolutely no wear and tear anywhere else on the shoe. Very poor constructed shoe and even worse policies.
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December 2021 by Hanan Aziz
Herbert was literally the sweetest and most helpful man I really appreciate his help , highly recommend coming here for their service
