November 2021 by Tony B.
Had a really negative experience with Condren. I have used them for years, but they changed hands a couple of years ago and service has gone downhill. For years, we have hired them for 1-2 days a couple of times a year to clean up our trees. Jose comes out and we agree on the work and then they come, work hard, and do a good job. Until this year. I'm not sure what changed, but we had our pre-meeting where Jose met and we agreed to hire them for a day. 6 weeks later when the team showed up, I was told that they weren't going to work all day but that they were only going to do some of the work that we had discussed and they were still going to charge the same price. They worked about 5 hours and charged me the price that we had agreed-upon for 8 hours. In addition, they left branches lying at the base of many of the trees and actually left large (8-10') logs floating in my pond. This had never happened before. I called the owner and he just said that they no longer bid jobs by the day. He didn't apologize that this fact was sprung on me after my job had been bid for a day, for the branches being left on my property, or for the short amount of time that they were here. He just told me to go somewhere else if I didn't like them. I will definitely do that and will never use them again.
