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February 2024 by Juliette Villegas
Four pieces of my clothing items were lost, stolen or misplaced at Cotton Closet. The owner, Andrea, said there was not a record of my items on the inventory list, therefore, I never brought in the items, which is totally not true. The store's organization system needs improvement; they place unwanted clothes to consign stacked inside of circular clothing racks and along the walls of the store, which makes it easily accessible for customers. I asked about the security system and there are only two cameras located at the front door and dressing room area. Andrea paid me for my items that did sell and I decided to never consign with the company due to poor customer service and missing clothes. Andrea said “I’m sorry this happened” and suggested I read the company contract since it states they are not responsible for lost or stolen items. If you consign with them, please take pictures of the clothing items they accept before leaving the store as proof you brought in your goods. I wish I did that. Lesson learned.
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February 2024 by Meredith Ruduski
Cotton Closet is a hidden jewel in the DFW area! We go there every week. I absolutely love this store and the owner (who knows everything there is to know about purses) and I ALWAYS find something I can't live without! Love love love it
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February 2024 by Verenice Paz
They have so many great products. Very organized store. The prices are unbelievable, they carry many name brands at a very affordable price. I had a lovely experience my first time walking in this store. The owner was vey helpful. Love it!
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February 2024 by Carmen Rogers
I am giving one star because I have had 3 bad experiences at this business. Two with the rude older Hispanic woman that gossips about clients as soon as they walk out and her rude treatment of my mother. I have made the owner aware of these incidents. The third one was this past Saturday when I got home I noticed that there were black flakes of something in my shopping bag. The shoes that i bought were flaking off from the outside material even though they were literally brand new soles never used. I made the owner aware that I would be bringing back I was informed no refunds or exchanges. They should select the items they bring in with more consideration to the buyers. I threw in the trash as they are not useable. I informed owner I would be sharing this negative experience because consumers should be aware to literally inspect things before you buy to make sure this does not happen to you.
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January 2024 by Diana Contreras
If i could give zero i would its not worth wasting your time ?
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January 2024 by Mayra Esparza
This is the best consignment store I have been to. It’s organized by categories and sizes making it easier to find what you’re looking for. They also have cute house decor and beautiful accessories. Customer service is 10/10, the owner was very helpful and friendly. Items are very affordable and stylish.
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January 2024 by Kelly J.
Shopping I'd give a 4, but consigning I'd give a 2. Walked in the door carrying one black trash bag of items to consign and didn't even get a hello before the lady at the counter said that the bag was too big and counted as two bags and I couldn't bring anything else in that day. I literally come in once every 6-8 weeks, so not sure why I deserved a welcome like that. My previous visit back in November the worker actually said "are trying to ruin my vacation?" Because I suppose they didn't want too many clothes to review before the holiday. It was one bag. Not sure why they are so critical to the people literally bringing in all of the items they need to run a business.
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December 2023 by Sarahi S.
Best Consignment Store! Quality guaranteed! Make sure to check it out! They're also on Facebook, which makes it easy to see what new items come in! Prices are too good to be true! Love the items that come in! You just never know what you will find!
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December 2023 by Angela
I use to use this place for consignment. Not a fan since change of ownership. The new owner is beautiful and sweet but I just don't agree with how things are run now, so I just donate clothes to ymca and sell books at half price books. Its a lot less of a pain and hassle for me. Not a fan of the 1.00 check fee when I don't have a choice because am not offered cash. They make money I make half then pay a 1.00 because they write a check. Apparently they don't want calls or visits for check inquiries so supposedly they will email you when you have one. Whatever. Over it.
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November 2023 by Kimberly C.
Extremely disappointed with the new ownership and their employees. Their prices are outrageous now and they will literally talk sh!t right in front of you. I used to love shopping here and bringing my clothes for consignment. Cindy, the original owner, was amazing, had the best customer service and knew how to price clothes. Now it's just a sh!t show. My daughter couldn't even bring in her water into the store, they priced a plain old silver band ring for $50, sh!t I could go by that new for cheaper, their selection has gone down the drain, probably because people are not happy with management and their absurd policies with what you can bring in for consignment. I used to pick up a check every month and turn around and spend it all in the store. Since the new management, I have received one check for $20 dollars and I've brought in bags full on a month basis. Just crap crap crap. . .
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August 2023 by Katherine
This is our go to place to shop! The employees are super friendly and helpful.
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April 2023 by Gloria P
This place took a prom dress that originally cost me $900 and lost it.they have no record of me in their system after I filled out the paperwork and submitted it. Owned only says, so sorry about that”. Consigners be ware.
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April 2023 by Nicole F.
I have been coming to this consignment shop for over ten years now. This place has changed. Mary I'm sure use to have a set of rules to follow. I'm saying the lady that now deals with the register & the lady who sorts threw the bags are both very rude. They don't have any customer service skills on how to talk to customers. Their tones and how they go about things make it to where I'd rather just go somewhere else for my business for consignment & shopping purposes. I'm sure some feel the same way I've seen how they talked to some other women.
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February 2023 by Kyla Tacker
I just had the most phenomenal time in this shop. The staff was incredible to us and this was genuinely the best thrift experience I’ve ever had 1000/10
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January 2023 by Stephanie Meek
Cindy and her staff do a wonderful job running this store. Great finds and friendly staff
