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November 2023 by Tong's House LLC
Unpleasant Experience - Poor Communication and ServiceI recently had an unfortunate encounter with Front desk lady, and I feel compelled to share my dissatisfaction. The front desk service was far from satisfactory, lacking responsibility and warmth.I had received a notification stating that a therapy session slot was open, and they agreed that I could call back to confirm. After coordinating schedule and making the necessary arrangements, I called back as instructed, only to be informed that the open spot had been given to someone else. I attempted to express my frustration, suggesting that they should confirm with me before releasing the slot. To my surprise, the front desk lady responded with indifference, stating that if I was uncomfortable with phone communication, I could choose not to communicate in the future.This level of unresponsiveness and the apparent lack of concern for customer satisfaction are highly disappointing. Clear communication and accountability are crucial in any service-oriented business, and the disregard shown during this incident reflects poorly on the professionalism of cutting Edge. I expected better from a service that claims to be at the cutting edge.I hope this review serves as feedback for improvement, as no customer should feel dismissed or undervalued in their interactions with a service provider.
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October 2023 by Laura Santos
Not so cutting edge. Very disorganized, not properly trained staff as they come in and out which causes inconsistencies. They don't have good reviews from current and former staff at Glassdoor and they like to violate privacy's rights and send bowel movements in grocery bags home which is a biohazard and just plain wrong. And because I raised my concerns, I got kicked out but it might be also because we are latinos
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September 2022 by Megan Moseley
I have nothing but amazing things to say about cutting edge. Our daughter has been in speech therapy for 6 months and they recently offered us occupational therapy also at no cost to us. We lost our insurance and they were gracious enough to work with us on a payment plan to ensure that our daughter was getting the treatment she needs. I honestly believe they care more about their patients than money and it’s hard to find places like that these days. They are incredibly flexible on scheduling and the office staff is so friendly and welcoming and willing to help in any way possible. My daughter has worked with 4 different therapists and all of them have been wonderful and it’s clear that they truly love what they do. I recommend Cutting Edge to anyone and everyone looking for similar services. I don’t ever write reviews but I am so genuinely thankful for Cutting Edge and their entire staff.
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September 2022 by Ana Ditmer
This place has been a blessing in our lives, I have not words enough to thank all the staff for all the wonderful work they have done with our little one. I would definitely recommend this place and We would love to keep working with them, since the receptionists to all the therapist has been nothing but amazing.
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October 2021 by Aliyia Q
Great clinic with amazing therapists and staff! Have great accommodations for parents as well including beverages, massage chair and free wifi!
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July 2021 by Alex M
Cutting Edge is truly wonderful. Their staff is kind and attentive, they are always willing to work with you, and genuinely care about their patients. I would give them a million stars if I could.
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December 2019 by Whitney Gilbert
Best therapists ever! Kind and sensitive to clients needs
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August 2019 by Sri B.
Super friendly and very caring staff. Happened to bring my kid for dinner camp here. Pretty good facility and free WiFi while you wait is a bonus.A nice aquarium in the front office keeps the kids engaged while they wait.
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August 2019 by Candice Drais
They charge what they feel like when they feel like it. They want a no show/cancellation so they can charge you double the amount they charge insurance. They are very unprofessional! My daughters speech has not even gotten better in the last two years there.
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June 2019 by Jeannie Harper James
thankful for an amazing group of caring and knowledgeable people at cutting edge! we just had our initial evaluation today. very welcoming environment.
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December 2018 by Melanie Dykstra
Cutting Edge is our only experience with therapy. however, I have 2 kids that have done Occupational and Speech therapy in Allen. The cutting edge staff is outstanding and consistently thoughtful, open to ideas, communicative, flexible and most of all - truly patient and kind with the kids. We feel like family there.
