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May 2025 by Lucy Warren
Nice store but crowded and has no parking. I love the Frisco location and Frisco has a huge selection .
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December 2024 by Mike Hamilton
So they return shoes that have been worn….so beware, if you don’t check that (if the sole looks dirty or worn) and happen to get the wrong size etc and need to return them they are going to be jerks about it…implying you have worn the shoes. Here’s a tip for improving your customer service….dont accuse your customers AND DO NOT return shoes that have been worn and put them back on the shelf in the first place…..that’s your fault, not mine and making me pay for something I didn’t do is a terrible business model.
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November 2024 by Merlin Mathew Ulahannan
I always find the designer shoes I want at this store for a great deal.
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August 2024 by Scottie Coker
My wife Loves this place & They are friendly.
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July 2024 by NM
The young male cashier yells loudly....and a lot....and non stop with every customer. Feels like you are in some emergency army training not a store. A midle age female associate has a big social fobia. Got super scared when I approached. Acted annoyed and destructed. I asked her to pull out other locations with missing size. She started acted weird: showed me location for 1 second and pulled the phone away. She repeated this action at least 4 times. I barely managed to take a picture. I have never liked this store. Visit it 1 time every 3 years. Workers are rude. But I mean literally train your stuff.
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July 2024 by Janna Timm
Good deals and large selection. Guy checking me out was very friendly!
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June 2024 by Doris Weiner
Easy & convenient, Good prices. Friendly and very helpful staff
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June 2024 by Angela Free
UPDATED 5/28 - I ordered 2 pairs of shoes when I was at this location. When the first pair came in, I noticed they only shipped the in the shoe box itself. It was a little damaged but not too bad. The second half of my order came into today, and again it was only shipped in the shoe box. This is not ok and extremely unprofessional. I will NEVER purchase shoes from DSW again if they have to be ordered. Unless I am physically at the store, and they have the shoes I want, I am not buying from them. I would rather go to a store and pay more than continue to receive damaged products because the company is trying to save a buck on shipping.
UPDATE: I called support this morning and asked where my package was since it was not received next day and I never received a confirmation email. I was informed that any orders placed after 2pm are shipped out the next day (so 2 day shipping). He then tried to tell me I called at 8:55pm. I told him I I called at 2:55pm and have the call log to prove it. He then said that he was going by data provided by the previous support agent. He also said an email had been sent with the confirmation number. When I told him that was not the case he read the email and name on the package the previous support agent used. Come to find out the email address was not mine and the name on the package was for Irma Barajas (see photo). The support agent stated he did not know why the previous agent changed the information but the address was correct. I received my package this afternoon to discover it was again just a shoebox slipped into a bag. Also the size they sent was a 9.5 instead of a 7. Now I am having to wait until Thursday to receive my shoes.
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June 2024 by AWARIES
Love the shoe selection here!
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June 2024 by rebecca mccarty
The past 3 times we were at the Allen store we stood in line for almost 20 min. There were at least two other employees walking around straightening shoes who should’ve been helping at the register. This last visit the two customers in front of us spent over 10 min shopping online with the cashier and weren’t ready to check out. You need to fix this or we won’t be back.
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May 2024 by Donna Roberts
Great value for dollar
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May 2024 by Lem Bro (Snake Pudding)
A little on the expensive side compared to what they once were. Photo of a shoe for $56 that I paid $27 for at a warehouse.
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April 2024 by Naomi Williams
The cashier was actually such a nice and sweet person. Overall very helpful staff and we found nice shoes (men's wide).
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April 2024 by Huzefa Haider
Nice place but prices are high! Even the clearance felt it was not on sale :)
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March 2024 by Agusto
I. Charm
