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March 2024 by Ta B
The WORST experience at Eddie Bauer!! Manager Jennifer is super rude and not friendly. Don’t go to this location.
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January 2024 by Domingo De Jesús García
Very stocked and excellent service
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December 2023 by Mikah N
The WORST customer service I've ever encountered at Eddie Bauer. Both of the mature women working there would be much better suited to Chicos, but the one helping me (short hair, glasses, assoc #366821) was brazenly rude, clueless about EB products, and didn't have an outdoorsy bone in her body. It was immediately clear that she was put out having to deal with an online return.I spend a lot of money at EB and have been a loyal customer for years. I live in Boulder, and their Colorado stores are top-notch with staff who can and WANT to help you.Further, this store was so poorly stocked with product that I walked out. EB has closed a lot of their Texas stores already... This one should be added to the list!!
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December 2023 by Myndee Woiton
The one on Park Lane is so much better. The "Manager" in this store is not that great.She flirts with Men and seems desperate.She is average. She only seems helpful to Men. ?
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December 2023 by Dwayne Clark
Heidi was wonderful! Found exactly what we wanted.
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October 2023 by Timothy Johnson
Love the 2X year sale. Doris was a joy to work with - appreciate her help!
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August 2023 by abel ignatious
Usually never have any bad experiences from the Eddie Bauer store, plus I’m a long time customer the people in Dallas store were really nice, went to the Allen store cause the Dallas one is closed, the Lady named Jennifer was really rude and the other two in the store as well, they didn’t want to accept my return saying it’s out of their policy but the Eddie Bauer website says entire different thing. Long story short she was super rude and was passive aggressive and didn’t want to honor what’s on the website and now I know why they have so many bad review about the store and idk why the corporate don’t take care of this, will not recommend this location for sure.
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May 2023 by Israel
Customer service top notch and appreciate you guys stay late on Sunday. My parents were extremely happy the impeccable service.
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December 2022 by J R
Bought a jacket. First time I wore it (same day) it smelled like a wet dog. Now they won’t let me exchange it for a non-smelly one. Find a new outdoor brand like me
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June 2022 by David Watkins
Good selection of clothing and helpful staff.
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January 2022 by Dom V
Not too large of a selection for what i was looking for but it did have the good stuff. Staff was friendly. I love Eddie's stuff.
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January 2022 by Akash K
Good customer service especially heidi but not so great variety of jackets
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December 2021 by Erica Wu
When I was returning one child jacket, the ladies there were extremely rude to me. This is the first time that I got scolded for returning something because the quality is bad. Unbelievable! I will never come back to this store again!
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November 2021 by Greg Gray
Excellent service and shown very good quality products. Enjoyed the experience.
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October 2021 by Alesya Vasilenko
Great selection and quality, but poor customer service - just like other reviewers mentioned. Most of Allen store employees are rude and arrogant. I always have a completely different experience at their Dallas store, which has friendly and helpful staff; I just wish that store was closer to home.