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February 2024 by Laura Ostrom
These guys are the best! Pulled up and they quickly plugged my tire, and I was back in business and could go about all the other things I had to do today!
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February 2024 by Kenny Baker
Every time I go here. Go in to service wiper blades (paid 110)and also get coolant added and of course they want 200 to flush the radiator would not add gallon of coolant. It has been a few years since I have been in but they are still the same with add ons.
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February 2024 by James Huang
Quincy was very helpful and accommodating. Great price and service.
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February 2024 by Renae Balistreri
Took vehicle for state inspection. Very friendly and car was one when promised.
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January 2024 by Jorge
Good service. Take my car regularly for service and typically takes longer than you expect but they do a good job.
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January 2024 by Qgn Nelson
I dropped my vehicle off at 7:00 in the morning for an oil change and two new tires and didn't get my vehicle back until 6:30 p.m. that night. I had to call multiple times to check up on the vehicle and at 1:00 they said my car was in the bay and being worked on. I still had to call back around 5:45 p.m. to see if they were close to done the guy said give me 20 minutes and come pick up your car when I got there the tires were off and the oil hasn't been put in. But they hurried and finished and got my car back in no time just seen like a long process for an oil change and two tires
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January 2024 by J Boyd
Went for work. They had us in and out quickly.
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December 2023 by Stephanie Vorndran
We are regulars at Firestone with now 3 cars in our family. I stopped by to have them check my tire pressure and it turns out a tire needed replacing. I didn't have an appointment and I barely had to wait 45 minutes from start to finish. The staff at this location is ALWAYS so helpful, friendly and they are always so accommodating and do their best to get the best deal for us. Thank you!
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December 2023 by Roger Bryant
My car was cared for well when I came for an oil change and inspection. Technician noted that the battery was weak and recommended a replacement. Battery was certainly overdue and it was replace quickly. I am glad that I didn't go into the upcoming winter months with a weak battery.
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October 2023 by Rachel M.
Came out of Krogers and found my battery dead. Stepped next door to Firestone Complete Auto Care 1330 W Mcdermott Dr. Allen, TX 75013, to ask if I could get a jump for my battery. Cooper, a young man with Great Customer Service skills, immediately offered to assist free of charge! Too often this kind of customer service isn't offered at businesses everywhere! You are Blessed to have this young man working for you, Firestone! Thank you, R.E. Miller
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October 2023 by Woke Ticktocks
OK I’m done with firestone. I tried to give them one more time every single time I go they ended up trying to rip me off or trying to lowball me even though I have all of my tires on warranty. For example, this last time I got two tires replaced and of course they didn’t even have the courtesy to air up my other two tires I mean the professionalism is just trash like I’m just really over them. I’ve been dealing with them for almost 10 years but then not airing up my other two tires shows that they really don’t care, and honestly I will not be a customer again. Take 5 is better any way.Service: Tires
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October 2023 by Peg Thornton
Jimmy and the staff were through and professional. My car was done before the estimate time. The lobby/waiting area was clean and comfortable. I have used this store many times and will continue to do so.
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September 2023 by John Adams
Misleading quote and bad service. I needed a simple hose swap and they quoted $450. I asked why and they said parts were too expensive. I was in a hurry so I let them do it, then the final bill showed $370 on labor!!! They also did a corrosion clean up on my battery and you can see how professionally that was done.
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September 2023 by Sheila Gallogly
I spoke with James on Saturday about my tire that needed to be replaced & mentioned it was still under warranty based on the mileage from 2015 when I purchased the tire from Firestone. He verified the warranty & the earliest they could get me in was Monday. I arrived today & Walter helped me at the counter. He verified everything & Chase the tech put on the new tire in about 90 minutes. I highly recommend Firestone for their tire warranty & good prices on tires. Thanks guys for the great service.
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September 2023 by Raja Chatterjee
Incompetent service at this location. I got a battery replaced and the electrical system checked out at this location a week ago. The car died in the middle of the street while driving today - luckily I was carrying my jump start kit so was able to get off the street and bring it back here. They are telling me now that it will be tomorrow before they can give me an answer in what is wrong. The guy at the counter couldn’t be less helpful. This place is a scam! Stay away!!Edit: an hour in - they still have no idea what is wrong with the “new” battery they installed last week. The guy at the front desk won’t even respond to questions. Truly the worst repair shop ever.