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December 2025 by Tori Smith
If you want excellent customer service go shop at this store. These ladies helped me so much and was polite and helpful for my whole experience.
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December 2025 by David WEI
One of the staff is extremely rude. I went there 8 minutes before it will close, and my wife was already in the store and ready for check out. The staff stopped me at the door said they closed already. I said my family finished shopping and I just want to get in to meet them, and she said I don't care, and still refused to let me get in.
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December 2025 by vishnu nagapraveen
Very very rude staff, no courtesy of respecting customers.
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November 2025 by Soumya Kantheti
Staff is very rude and reluctant to help when went to exchange a wallet.
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November 2025 by Rohith Reddy
Good but less shock or models
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October 2025 by Natali Pena
Called 4 times and was hung up on each time after asking how much they charge to resize a watch. This was very unprofessional and rude, the lady who answered name started with an A management definitely needs to look into this miserable staff.
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October 2025 by Jonathan Zeevi
I came in for a quick battery replacement and left feeling the a VIP!
All I wanted was a quick battery replacement, and soon as I walked in Marissa and Karla welcomed me. While Marissa was working on my battery Karla showed me around the store and pointed out the fantastic sale they are offering on the watches. By the time my battery was swapped I was ready to buy 2 more fossil watches. Even though the store was starting to fill up at this point both Marissa and Karla made me feel like family the way they took care of me. Instead of having to come back later to get my links adjusted on my watch Marissa helped me right then and there. This has been some of the best customer service I've ever had! I've been bouncing between fossil stores since 2012. I be coming back to see these two from now on.
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October 2025 by Ryan Lopez
Deanna help me fix the year of the dragon watch was super fast, and had such a great personality
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October 2025 by Greg Ramos
I was at the Fossil store in Allen on October 7 and they did a great job on replacing the battery for my watch for only $25! They took about 10 minutes and were very friendly. I recommend them. They have great prices on watches also. Thank you Fossil.
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October 2025 by Ang L
Short heavy set lady working 10/4/25 late morning was extremely rude. Her condescending tone and facial jesters were so rude and cringe. After being extremely rude she told us to check out with her as we were walking towards registers to avoid her. Was popping her knuckles really loud as to intimidate during checkout. Seemed like a miserable person who needs to be humbled.
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September 2025 by Judge 30
I purchased a watch for my husband here for his 33rd birthday and he loved it. However the back came off and the watch no longer works, so I took it to Fossil. Why did I do that? That’s pretty much what they made me feel like. I should’ve just did my research I guess. The representative informed me I needed to send my watch to fossil repair and he didn’t even know the information of where to send it or the proper procedure. I was very disappointed and I’m stuck with a beautiful watch that should still be working but it’s not. Customer service goes along way, however it seems companies have forgotten that.
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August 2025 by rishitha komatireddy
I recently had a disappointing experience at this store. I selected a gold-colored pair of earrings, but during billing, the staff member helping me had trouble scanning the barcode. After trying multiple times with no success, she scanned a silver pair instead just to complete the billing process. Unfortunately, she ended up packing the silver earrings instead of the gold ones I had originally chosen.
When I returned to the store to explain the mix-up and request an exchange, the staff refused to help, simply stating that earrings are non-returnable or non-exchangeable. I completely understand hygiene policies, but in this case, I hadn’t worn the earrings, and the mistake clearly happened at their end during billing and packing.
What’s more frustrating is how casually the staff brushed off my concern without taking any responsibility or even trying to assist. I expected better service and accountability. This experience has made me hesitant to shop here again.
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July 2025 by Sebastian Martinez
Deanna was very helpful and attentive. Will be definitely be back soon and getting more watches from her.
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June 2025 by Mohammad Manir Uzzaman Khan
Always has the best offer. Bought 8 watches from there . Highly recommended.
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June 2025 by Saadia Rashid
I’ve bought multiple watches here multiple times over the last few months each and every time all the customer service representatives were extremely rude each time
