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August 2023 by Mohamed Ahmed
The cashiers and manager is extremely rude . They speaks with the customers in a totally offensive attitude. I witnessed them yelling at a customer asking for refund for an item he bought a day ago .The brand is amazing and the collection is impressive but the staff needs to cool down and learn how to deal with customers and give them outstanding experience instead of yelling at them.Conditionally recommended
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February 2023 by April Blest
My experience was an overall unappreciated and unsatisfactory experience. There is a very uncomfortable vibe in this store as I was shopping and got the feeling that I was being judged as if I was going to steal. To begin with, this brand is not one of the TOP RATED brands in the market right now and the last thing we need are judgemental employees when we are trying to make a purchase. Management needs to check themeselves and not judge people who walk in that are trying to make a honest purchase and assume that someone is trying to steal. Maybe they are the ones who steal merchandise and want to pin it on the customer's. I can totally distinguish when someone is being sketchy or has ill intentions and I was definitely far and not even as near to that because I have morals. Workers need to give customer's their shopping space and let us shop comfortably without letting their thoughts get to personal because I know for sure that these workers are not getting paid enough to assume that someone is stealing and if you think someone is stealing then call Allen PD, don't just give me ugly stares and have all your workers talk amongst themselves through your supposed FBI equipment.Kind Regards,An Honest Customer
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December 2022 by Divaany 214
I usually always come and never had problems but today I went in and I was asked multiple times by the manger if I needed help or if I liked to put my stuff upfront even after I told her no thank you in the nicest way possible, but she didn’t ask once she asked multiple times insisting making it seem like if we were doing something wrong because she was only behind us asking constantly didn’t, really like how the manger made us feel instead of helping she made us feel super uncomfortable. Don’t recommend coming here.
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October 2022 by Hershey's Wildcard
Went to the Allen store last night, the little guy was so friendly, made suggestions, but never left my side. Despite his obvious attempts to follow me around the store, I did purchase four (4) items.Went back today to return two (2) of items, same little guy was at the front of the store. He remembered me, but instead of the friendly gesture he showed the night before, he told me to leave my bag upfront (until I gave him the nastiest look I could give him) then he said or you can take it with you.All I wanted to do was grab another wallet, exchange my items and leave, but the next thing I know, I was surrounded by two employees, they came running like S.W.AT.All I could do was say WOW!Seems like you can’t even shop in PEACE nowadays, without the store employees thinking you are stealing!
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October 2022 by Omer Ali
Worst attitude of staff at this store. Instead of helping us they kept staring at us to yell and make sure we are keeping everything back EXACTLY where it was. Like crazy.
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September 2022 by avi kadoch
Store manager very rude make you feel like you a thief looking after you like you going to steal from the store very unpleasant feeling.
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July 2022 by pm pgrant stanley
Enjoyed shopping here. Very useful associates, nice clothes, and good location.
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January 2022 by Anibal Rivera
We Went to the store and one of the staff members was following us all the time. My wife wanted to try some jeans and the manager ask her if the jacket that she was wearing was from the store or was hers my wife replied is mine and he was like are you sure. They are very rude stay away from this place. Is the worst guess I ever been
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January 2022 by V GP
Be sure to get a receipt and/or gift receipt because the manager will tell you there is nothing they can do for you. I guess we were the only customer that did not have a receipt and now we have an item we are unable to use. We are very careful with our money and rarely shop for ourselves which makes this purchase truly a waste. This is a true showing of holiday spirit!
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December 2021 by Khanh Pham
This was our worst shopping experience ever! They charged us wrongly but told us we have two options: get out or go back to the long line again to get the price adjustment. No apology and rude attitude/service from the manager and staff. They smirked at us when we asked them to fix the mistake right on the spot without having to get in the long line again. We saw previous comments. This has happened before and never got fixed. Will not be back again!
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May 2021 by FreeFun Fab
Great selection and good prices. Staff was helpful without being pushy, also employees were always easy to spot and available when needed. Checkout was friendly and efficient. Wonderful experience! I'll be back to shop again ☺️
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April 2021 by Winnie R.
Rude sales people. If you don't like helping people this is not the job for you, Cashier #351715. Will never be back.
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February 2021 by Martín Rojo
Good items on sale, apparel and shoes
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January 2021 by Encrypted Stranger
You can find something decent every now and then. Prices are decent. My taste is picky I guess :)
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January 2021 by Smitha
Better to check the receipt before you leave the store, people at the store will say its on sale but at the register they won’t apply the discount properly. The store manager doesn’t know how to handle the issue properly. I went to the store(Allen outlet) on Dec 24th for last minute shopping. I was looking for crossbody bags. I didn’t see any of them hanging there, also i was there at the time they opened the store. A very nice guy helped me, when i asked for assistance to find a crossbody bag. He brought a few bags to me from inside and said, all those bags are on sale- 40% off. Selected 3 off them, paid at the register, didn’t pay attention to the pricing since i was in a hurry. Dropped off those gifts(bags) to my family. Checked all receipts at night (Christmas eve) found out they didn’t take the 40% off. Checked online found comparable 40% off pricing with a coupon. Called the store on 26th, said they are busy and asked me to come to the store to talk about the issue. Met the store manager, not at all friendly. Per online pricing she supposed to refund about $35, she said cannot give me 40% off or online pricing with the coupon ( comparable to 40% off)and refunded only $20. Very disappointed with the store.
