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July 2024 by Chloe Wilbert
I did not catch their names but the staff here was AMAZING!!! Well, I only interacted with the woman there, but I’ve never been treated with such kindness before from a representative!! She was efficient, saved me from closing an account, and even noticed my upcoming bday! This will be my location from now on! Thank you ma’am. Someone broke into my car last night and you never know what people are going through so a little went a long way today! Thank you!
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September 2023 by Robert Stevens
<3 my fiancé and I love this placeI’ve been in and out 3 times in the last 2 months with no wait time, and no appointment.
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July 2022 by Tracy C.
I went into this credit union in June 202: to open a checking account and was notified that I was in check systems. Which surprised me as I have never been on thus check systems. So I went home and filed and investigation with said Check systems. Upon receiving a clearance from check systems for the error reported I sent back to InTouch credit union to open said checking account and was advised that my documentation from check system clearing me if that's error and clearing my check system report was not sufficient as it " stated removed on my documents" the branch manager stated this was not sufficient for her to override and open my account". I think this is total bs and appear to feel discriminatory towards me. What more do I need to provide other than legal documentation from the entity doing the reporting? I have never experienced this type of issue before and really do not feel welcomed as a potential new member at this credit union! Only shining light was the Teller Rosa who has been always professional and positive in this matter and at least helpful.
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January 2022 by Ethan Kegg
Spannisha Smith was amazing assisting me with everything I needed. A blessing to everyone she works with! Love you guys!
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December 2021 by Debbie J
In Touch Credit Union has wonderful and very helpful employees in their Allen, Texas branch. I have been working with a new representative, Spinnasha Smith. She has taken the time to explain options available to me in handling my matters and has helped me with getting needed information. I appreciate someone I can trust and will help me make the right choices that will benefit me in the long run. Thank you Ms. Smith and In Touch Credit Union. It is good to know you are on my side.
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November 2021 by AJs Stuff
Literally the nicest experience I've ever had at a bank. Everyone was so pleasant and sweet and made opening an account amazing.
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September 2021 by JAI MEG
MS spannisha the branch mgr was very patient, & professional as well sensitive to my needs. The community need more individuals like her in the banking industry.
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September 2021 by Steve W
I touch Allen TX is changing the game in credit union banking, the the staff took good care of me,got me squared away in a timely manner, thank you Intouch credit union .
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September 2021 by Matthew Hamilton
I had an amazing experience with Spannisha Smith. She worked with me, contacted me quickly and took care of all my issues with professionalism.
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September 2021 by We Ball Elite Skills Training
I spoke with representatives Luis and Spannisha. Luis was very kind, polite, and knowledgeable. He took the time out to share information much needed to help aid in processing future payments. Thanks Luis.
Spannisha was wonderful as well. She kindly provided a detailed explanation of the benefits of having a checking account with ITCU which was crucial to my decision. Initially I was skeptical but those nerves were put to rest by such a caring person. I’m thankful to have reciprocated such compassion from her. Thank you Spannisha! You guys Rock!!
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September 2021 by Adrian Labrado
William assisted me with my banking needs! And I gotta say, this guy is the best. I was like woah is this guy is the best! I highly recommend him.
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September 2021 by Sherman Kennerson
Stephen L. and Nicole B. provided excellent service.
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September 2021 by Parveen Ahmed
I went get a new debit card and William help me, Very friendly and polite. I will definitely do my business with him.
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September 2021 by Sammi Mills
I went to this location to withdraw money and William walked me through the process, making it really easy for me! Wonderful experience and will definitely come back in the future!
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September 2021 by Emilia Dibaki
Renee offered me the best of customer service. Very polite and walked me through the process of closing my account.
