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October 2023 by Guy H.
I'm done with Kroger and for good reason. After my experience with the other Kroger yesterday I truly can't believe the same thing happened one day later at a different store. Went in again,for the convenience,to grab some juice. Incidentally saw Beyond Beef on sale for $5.99 each,buy one get one free! Sold. Now,remembering what happened yesterday with the price confusion at the other store,I snapped a quick photo,( evidence) just in case. Again,checked out and looking at my receipt as I walked out noticed,I'd been charged $9.99 not $5.99! So I swung back in and told the checker. After looking at it a few minutes said she couldn't do anything and sent me to customer service! I use that term loosely! I've been thru this ballet before and with this same person. Bottom line she said( looking at my photo) it was probably in the wrong place. I suggested that's a problem but not mine. Looking at the price and the product right behind it..$5.99 is the price the customer ( that's me) thinks it is. She ask me to look at it. I pull it out of the sack and she says,I'll have to go back there and look. After literally 5 minutes she comes back and says,yes it's in the wrong place. I ask if it's store policy to give the mismarked price. She avoids the question. I ask to talk to a manager. She pages one. I wait. Lady manager come,says yes, correct that for him. Smiles at me and says thank you. That's the way it should have worked from the start! Sorry for the rant but, hard to believe. Take a look at my photo,you be the judge. Combine this with Krogers use of Artificial Intelligence Spying on self check,no thank you. I'm out A Huge Enormous, Robust... Don't Go!
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October 2023 by Trisha Z.
Got my first paycheck and wanted to cash it here. The lady at the desk was rude from the get-go. I gave her the check and my passport and she said I needed a driver's license to do so but on the Kroger's website, it says I could bring in a passport. If she was really telling the truth, then that's fine but when I showed her what the website said, she told me, "I need a driver's license. Don't believe everything you see on the Internet." Kroger, why do you even hire old people lol
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August 2023 by Leanne F.
This is the absolute best Kroger around! They have one aisle that always has major mark downs on both food and non-food items. The employees are kind and helpful, you can always find a good deal on almost any aisle. Their produce section is well-maintained and well priced. I've never been to a store that has so many great markdowns all over the store. There is a Tom Thumb two minutes from my house and I will never go there again. Such rude grouchy employees and over priced food. Everyone at this store is helpful and has a smile on their face! I'm So happy to have this store in my neighborhood!
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June 2023 by Dania G.
Thank you Adam!!! Successful pick up order with care and attention! Brought my eggs up front too! Definitely coming back to the Allen location.
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January 2023 by Alexis L.
If I could give this place zero stars I would. Today I had a very unsettling experience here... I bought cupcakes from the bakery, got home and realized just how old and stale these cupcakes were. It was ridiculous and completely inexcusable to have those for sale. I called management and was told I could not bring the cupcakes back until the next day due to the fact that the fresh will not be made until then. So when I think to myself that the cupcakes I got were so old already and that the store left them out another 24hours after me. Completely lazy and inconsiderate for the person consuming. I then felt like I was questioned when returning the cupcakes and almost like they had an attitude with me over their mishap..completely insensitive.. the lady manager was very nunprofessional doing things like storming off without asking me to follow her... not saying your welcome when I said thank you and also pinning the blame on me.... She also explained something very disturbing.... She said that the cupcakes are kept for 5 days and then discounted. So to think I bought cupcakes that could possibly be up to 2 weeks old. I had them less than 48 hours and they had already gone mold!!!!!!!!!!!
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August 2022 by J H.
Goldie was wonderful! She noticed my son and I shopping the flower section and took interest in my son. Was very kind to him and gave him a balloon, making his day! Thank you Goldie, I will visit this location more often just because of your kindness :)
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April 2022 by Amanda R.
I like Kroger. It has almost everything I need! That's a nice surprise. I only wish they had additional cashiers. However, sometimes they will pull you over to the 15 item minimum and that makes me look like a douche. All those folks that appear at the checkout think I was the one that can't read. Me and my 5 ton basket of food. Just don't get mad and shoot me in the parking lot. It's not my fault! Too many folks with really short fuses behind me. Anyhoo, Kroger has almost everything anyone would need. They do have delivery options if you're interested. April 2022
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November 2021 by Robert B.
Wow, I don't understand all the negative reviews. I have shopped at this store several times a month for almost 10 years. I find that for a smaller footprint Kroger they still have everything you need. People are friendly and lines are short to checkout. I believe the meat pricing and value is the best around. Sure you can find cheaper or higher quality but their meat is very good at very good pricing! Deli is excellent too! And I love the sushi guy. He even got my kids liking sushi. All and all a great store!
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November 2021 by Victoria M.
I recommend never going to this Kroger! I was rudely Approached by a lady exiting the store she stopped me and told me I could not bring my service dog into her store. When I explained she is a service dog she raised her voice and pointed toward the door and said the dog has to stay in the car. When I asked her if she work here because no one has ever had an issue with me she stomped her foot and said I'm the store manager. She had no ID on her stating that. No one should ever be treated like that no matter race, color of your skin or disability. I feel bad for people who work in that environment.
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July 2021 by Richard S.
this store has slid to the bottom,,,unstocked today,,no coffee cups,,no salads ,,icecream bare,no seafood freash at times,,etc etc ,,,less stock then other kroger stores near,,Employees say "it has a low priority",,never the same manager,,, at least seven employees standing around outside the door,,looking at the ceiling ,,pulling take out grocery carts around blocking the way,,, ONE CASIER WITH NO BAGGERS,,go anywhere else
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May 2021 by Fred C.
We shopped this store for many years, as it's just a couple blocks away and was well operated. However, over the last couple years, service has steadily declined, to the point I now drive an extra two miles to Tom Thumb. Checkouts are understaffed and overworked; customer service is disinterested at best. Too bad...
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April 2021 by Rodney M.
I went at 6:00pm on Monday, 4-26-21. I have been going to this store since I moved here in 1999. It is absolutely horrendous. This place has gone downhill like a snowball headed for hell. On Monday, there were 2 cashiers. The line for the malfunctioning self checkouts was 12-15 deep, as were the lines for the cashiers. 2 cashiers, 6:00pm, REALLY. No managers around. I will never step foot in this piece of crap again.
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December 2019 by Tasha F.
Very angry with the young man they have working at the gas pumps. Needed gas this morning, so I stopped at this Kroger's gas pumps. I inputed my Kroger rewards number and then inserted my credit card. A message popped up and said "Error in reader please pay attendant". So I went to the window and the guy they had working was sitting at the window playing on his phone. I stood there for about 30 seconds and he never looked up from his screen. I waved to get his attention and he still never took his eyes off the screen. So I left. I understand people get bored at their jobs but when you have a customer pay attention!!
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November 2019 by Kevin R.
Just bought wine with 25% discount, turkey at .37/lb, and easy checkout. Great management and team if you have questions. Almost can't beat their pricing on sales.
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September 2019 by Peter F.
This used to be a mice store before changing mgmt. restrooms are terrible , low higiene and need maintenace repairs. Disgusting. Self checkout not working. Checkout gave me 100 dollars in 5 dollars bills. Lady at customer support had no time or willingness to help change to 20 dollar bills. Crowded and not as clean as it used to be. Kids supporting self checkout are willing to help but customer desk are pretty bad. Will look for a new place for shopping. Stay away if you have a choice.