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February 2024 by Patriot Loves
The main reason I still shop at Kroger (Mcdermott) is Silvia's superior customer service. She does an excellent job assisting the consumer. Special thanks go to Silvia!Kroger urgently needs a lot of customer service representatives like Silvia!Silvia deserves to be promoted!
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February 2024 by Naim Uluctan
Just use coupons :)
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February 2024 by Bryan Yoz
The store lead (or manager) was very helpful and active. He passed by and asked the customers if they needed help or were looking for the specific things.
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January 2024 by Heidi K.
Fresh sushi and baked chicken always help me out for quick meals. De-boned chicken, cans of cream of mushroom soup, veg-all and top with flaky biscuits makes for an easy POT PIE for the family.
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October 2023 by Misty R
So I rarely shop at this store, mainly because I prefer Tom Thumb.. but sometimes I go and there’s usually a very nice man working at the self check out area. After work last night I decided to go by to grab something with it being right by where I live, and some other terrible guy was working the self check out area. He was very rude to me when requesting assistance with my app not working for my mobile Kroger’s card. And to top it off he narrowly missed my face when throwing his arm over to grab the scanner. Totally unacceptable, and definitely ended any future trips to that store. Crazy when the other guy is always so sweet.. night and day difference. If you don’t like your job, you should be doing something, (anything) else! ?
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September 2023 by Katelyn Luong
Amazing meat and bakery sales (1-3 days till expiration but freezing meat is useful)! Abundant produce and clean store, helpful cashiers when its not that busy
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September 2023 by Pebbles Leyva
The lady at the bakery desk was extremely rude when I went in for my cake that I ordered 4 days prior. All she said was that she didn't have my order and said "dont know what to tell you". I asked if I could pick it up later if she was too busy and all she said was "no". I even showed her that my order was confirmed with a pick-up date. She offered no assistance or alternate cake. Completely useless.
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August 2023 by marsha martinez
Several different items I have purchased from the store have been discontinued. The excuse I got was they downsized as Mcdermott Allen store is smaller. Its not! These were items that also sold well and had to be ordered more often since both my family and others purchased it quite often. One of these was a very vanilla Soy vanilla ice cream in 16 ounces. The grocery manager said they accidentally ordered the cashew milk in 8 ounces and did away with my 16 ounce on the module. It did not make any since since they ordered it in front of me and got a bunch in after Josh the store manager asked the grocery manager to do so. I am so unhappy with Kroger. Josh told me they would continue to get this ice cream in. Among the items that have been canceled are Saffron Road Chipoltle Cheese enchiladas, Soy vanilla ice cream 16 ounce by So delicious, Veggies made great chocolate chip muffins and a few other items. I think someone was tired of me asking them to go to the back to get them!
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August 2023 by Nathan Ayo
poor service.... 4 items we have bought for the last 3 years have been pulled from the module of the store. I dont buy that it was a accident !
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April 2023 by Tcj13
Great place for grocery shopping, the flower section is great and they have usually good plants on sell for a good price. The management is always positive about helping the customers, Joshua goes above and beyond helping everyone around. Everyone is friendly and very respectful when asking for help!
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March 2023 by shashank B
Every single time I buy groceries something is missing from the bag. I’m charged for the items and it’s not in the bag. Not sure how it happens everytime and I don’t miss any items when I use self checkout. I always have to go back and get the missing items.
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March 2023 by wayne tyler
Employees are friendly and I have used their Pharmacy for over a decade. Meat department is great as well!
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February 2023 by Chris Kaakaty
I had an unpleasant incident at the Kroger store customer service desk at McDermott Dr in allen texas - I bought an item but charged the wrong value and was trying to get refund or the difference in price but the customer service rep refused to help me and asked me to go the store where I bought the item from - I bought the item from another Kroger store on Exchange parkway in the same city. I had to drive to the store on exchange dr in allen texas and waste another hour and drive in a bad weather and road conditions - this is unacceptable and terrible customer service - I spend ton of money at Kroger and I expected better service - I am no longer customer of kroger until I get satisfied answer from the management team
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January 2023 by Alexis L.
If I could give this place zero stars I would. Today I had a very unsettling experience here... I bought cupcakes from the bakery, got home and realized just how old and stale these cupcakes were. It was ridiculous and completely inexcusable to have those for sale. I called management and was told I could not bring the cupcakes back until the next day due to the fact that the fresh will not be made until then. So when I think to myself that the cupcakes I got were so old already and that the store left them out another 24hours after me. Completely lazy and inconsiderate for the person consuming. I then felt like I was questioned when returning the cupcakes and almost like they had an attitude with me over their mishap..completely insensitive.. the lady manager was very nunprofessional doing things like storming off without asking me to follow her... not saying your welcome when I said thank you and also pinning the blame on me.... She also explained something very disturbing.... She said that the cupcakes are kept for 5 days and then discounted. So to think I bought cupcakes that could possibly be up to 2 weeks old. I had them less than 48 hours and they had already gone mold!!!!!!!!!!!
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December 2022 by Henry Princehouse
Found items I can't get at big box stores like Walmart, Sam's, and Costco. Pay more on some items, but it's worth it to me. Nice store, too.