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December 2023 by Randy H.
I've been using Kwik Kar for a couple of years now. They are prompt, personable and professional. I recommend them highly.
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December 2023 by Kayla H.
I'm SO glad that this location is open until 7pm.It's really hard to find locations that are open late enough that I can get to after work during the week.I've been to some that claim to close at 7pm, but I get there at 6:30pm and they've already closed.I got to this location around 6:20pm and from what I could see, there was only one lady working tonight - on a Friday night - and she came out as soon as she saw me drive up, asked me what she could help me with, and she promptly guided me where to drive my car. Within literally a minute my car was getting its oil changed.She was even thoughtful enough to address me by my name and made sure to confirm that I wanted a full synthetic oil change done... I never even told her my name, but I assume she looked me up in the system with my car's information, BUT something as simple and being called by my name meant a lot.I was literally in and out of the place in like 5 minutes.I believe Sahara was the name of the lady that helped me. She was SO NICE and got the job done quick.I'll definitely be back to this location. P.S. this location has great coupons online
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November 2023 by Mandi G
Garry is the manager at this location and he is phenomenal!! I got an oil change, break flush and some filters. He was very kind and personable. I live in Allen and usually use a Groupon for things like this but I would gladly pay full price for this kind of pleasant experience every time. Will be returning!!! Thank you Garry! And thanks for being so sweet to the kids!!
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November 2023 by Sid Dickson
Had a pleasant experience today getting my oil changed. Gary explained that I needed an additional service and was very transparent, showing me why it was needed and also the difference afterward. Will return!
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November 2023 by jane stevens
Have used this place in Allen for at least 8 years. Took my car in yesterday to have it made ready for winter. I told them a few things I knew it needed a signal light, oil change, tune up and battery but ask them to look over it and let me know if there were other items.when I picked my car up 1600.00 dollars later. The signal light was not fixed, the tire low light was still on. The ABS light still on. They left a piece of the dash in the floor. The fluid levels had not been topped off. I am so upset
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November 2023 by Mary Lund
This place was cheaper than Valvoline, and whenever I went and they had my oil and stock and I was in and out really fast. the people were super sweet. :)) thank you guys for that!! i appreciate yall
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November 2023 by Jim Smith
I have to admit, when I went in for an oil change and inspection the other day (my first time there), I was a little nervous with all the young guys running around (obviously I’m an old guy :-). But the three I interfaced with were courteous and respectful and they did a great job. Seemed a little pricey, but I’m sure inflation has hit them just like every one else. I’ll definitely go back.
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November 2023 by Michael Traylor
Gary was super nice and helpful. I have a car that needs special oil that no one carries in stock. I have to order it online and then try to get it changed. The Kwik Kar in Lucas refused service even though I had all of the oil and the filter. Gary, the store manager at this Kwik Kar in Allen, did not hesitate and took care of it for me. I recommend this location for all of your regular maintenance requirements on your vehicle. They are very helpful and quick on the services. Great customer service. Thank you Gary.F.y.i. My car takes 5w50. If you know your vehicles, you know what takes that. Go here to get it changed if needed.
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November 2023 by Lynelle Cutliff
Mr. Gary and his staff Tyrone and José took very good care of my vehicle. I had a very bad experience with the auto parts store because they kept sending the wrong parts in order for my car to be fixed. I was on a timeline trying to get to a retreat, which I didn't make it to, but I was able to make it home to Columbus, Ohio, with no problems. The staff and the manager treated me like family.
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October 2023 by Hannah D.
Needed an inspection and an oil change, and my regular place went out of business! I went around Allen trying to find somewhere but a bunch of places said their state inspection machines were down and wouldn't be up and running for days.Finally came across Kwik Kar, their machines were working, the staff was friendly, welcoming, and helpful. They were efficient, I did wait very long and my car was good to go. The waiting room was very well kept, and had complimentary coffee and water for guests. There was plenty of seating, and no one seemed to be waiting for too long before an employee was updating them or checking them out.State inspection is a standard price everywhere, and their oil change prices seemed on par and fair with what you would expect for an oil change.They will be my go to place now, very glad I found them!
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October 2023 by Saba B.
If I could give minus 5 stars I would. I have had a very trying and expensive experience with this location the last 12 months. Took my car in for ac issues. They told me they could fix it. $1500 later they said it was done. I kept going back and telling them that the air is not getting cold. They all acted as if I was crazy and kept telling me it was fixed. Took it back several times. One time the coolant was low the other time is needed some small work etc. they kept my car for weeks. Around this my transmission alsoStarted acting up. They said they would exchange Ny transmission. Had my car for another two weeks. Paid for all of this. Ac still not working. Got fed up and took it somewhere else. Paid the same amount for the ac to get fixed - finally. Not even a year later, transmission is acting up again. Went in to speak to manager , was met with rude associates and a manager that couldn't be bothered to take time to speak with me and had to help other people while trying to help me. The help I received: call the corporate office.... Never bringing my business here and looking for information on the owners.
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October 2023 by Crystal F.
I wouldn't even give this place 1 star if that was an option. The manager is rude and unprofessional at this location. I feel he uses bully tactics to make problems like this go away. They USED to be great.After admitting his new technician made mistakes (drained transmission fluid instead of oil & had car on for 6 minutes without oil), I heard him complaining saying he needed a vacation when his technician drove off in my car without communicating with me he was test driving it. I saw several new people and only one person that seemed to know what they were doing. I was there 2 hours and 15 minutes for what should have been a 20 minute oil change. And I'm not entirely certain they would have told me what was happening if I hadn't asked. They appeared to be attempting to fix it before I noticed.After I left, my car smelled horrible after driving it and made a few knocking noises. I decided to take my car to Toyota to get everything checked out. I also spoke with Kwik Kar's manager about it and he said to bring paperwork from Toyota to show what is found and that we could file a claim with corporate. I thought okay great they will reimburse for anything that may have gone wrong. Boy was I wrong! I showed up with my car, paperwork, and a few parts to show what Toyota found. The manager would barely allow me to speak. He raised his voice in order to tell me corporate won't pay for anything that was found simply because "my car is operational". He made the statement "I'm not trying to keep you from filing a claim, I'm trying to make you understand that corporate won't pay and it's a waste of your time". (I was triggered by the raised voice and being silenced so I simply said "yes it is" in response to his claim that he wasn't trying to keep me from filing a claim and left in tears) I didn't go there for a fight.... But isn't filing a claim a decision I should be making, not the Kwik Kar manager?! If I went through all the steps HE told me to and showed up, doesn't that show that I find it serious enough to file a claim?! This manager basically walked up to my car on the defense and wouldn't allow a calm rational conversation.I'm now going to be out over $600 due to their new technicians "minor mistakes" that this manager doesn't find important enough to allow me to file a claim. To me, $600 is a lot of money. They messed up, admitted it, said they'd help rectify the situation with a claim, and LIED.DON'T TRUST THIS LOCATION!
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September 2023 by karsen fontenot
Enrique was the nicest guy I’ve ever met. I came in for a state inspection and was out within 10 minutes of driving up. He was super helpful and the service was exquisite!Services: Auto A/C recharge
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September 2023 by Steve dahl
I visited Kwik Kar for a vehicle inspection based upon a referral from Water Fall Car Wash. I am very pleased with Kwik Kar; I was in and out in about twenty minutes, everyone was friendly and helpful and they even cleaned my windshield. Great Job.Service: Auto emissions testing
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August 2023 by Elle B.
One star is being generous. We had a quote for rear shocks for our vehicle. The quote was over $680 including 2 hours of labor at over $230 per hour. Red flag already. The next red flag was the "manager" that gave us the quote offering to "do the work under the table" and give us an employee discount and then pay him $150 cash for using his discount. Long story short, we ended up going to a different company, got the shocks and the oil changed for a little over $400, including one hour of labor at $175. The car is running like a dream and we don't feel like we got scammed. 0/10, would not recommend.
